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“Wonderful Experience”

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Novotel Melbourne on Collins
Ranked #61 of 159 Hotels in Melbourne
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Experience”
Reviewed April 30, 2014

I stayed at the Novotel on Collins for four nights over the Anzac Day long weekend and was absolutely thrilled.

The service from the moment I arrived was excellent. I had one of the basic rooms and it was lovely, plenty of space, very comfortable, quiet and good lighting. I have a thing about hotel bathrooms and how they are often not very functional but the bathroom was great. The location is unbeatable and the bar area has an excellent vibe.

I will definitely be back and will tell everyone looking for a hotel in Melbourne that the Novotel on Collins is a great way to go!

Thank you for a wonderful stay.

  • Stayed April 2014, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Siobhan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 5, 2014
You are extremely welcome and thank you very, very much.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,352 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (458)
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Australia
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 29, 2014

I have stayed in a few Novotel Hotels around the world and without exception found them to be excellent. The Novotel on Collins is another that delivers on all aspects. Top notch rooms, attentive friendly service from the bell boys to the reception and the very efficient housekeeping. The location can't be beaten. Smack bang within walking distance to transportation, shopping and the atmospheric laneways of Melbourne. The Novotel will definitely be my number one pick for a return visit to Melbourne.

Room Tip: Our deluxe room was perfect.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
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    • Service
Helpful?
Thank MoochPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 5, 2014
Thank you very much for your compliment. This is the encouragement my team needs and I thank you for your review. We look forward to welcoming you back just to impress again.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide Sa
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 27, 2014

First impressions weren't so good - parking out the front is difficult if the few spaces are already taken up, and the entrance is a bit dark & dingy. However the friendly valet unloaded our car & informed us where to go. Check in was quick and our room on 14th floor was very comfortable & quiet. The king bed was comfy and bathroom had a separate shower, which is great. The staff were so friendly, especially Emma who served us in the restaurant at night. The food was very nice & having an Advantage Plus card made it quite reasonably priced. We also had the buffet breakfast each morning, which was good also. Luckily first impressions weren't lasting impressions, and would definitely stay there again.

Room Tip: Don't think it matters where the rooms are, they all seem very quiet with little traffic noise.
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank JanW33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 5, 2014
Thank you for your time to write a detailed review and your recent patronage. Delighted to know that we lived up to expectations and a little more. Emma is a wonderful addition to the team with her friendly, professional service and the extra energy she adds with her personality. I am sure she will be thrilled about your comment. We hope you will be back for another enjoyable stay soon.
Sincerely,
Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 26, 2014

This is the perfect spot for those wanting to hit Melbourne CBD for shopping or whatever. The location is awesome and handy to everything. And when i say close to shopping its actually IN a shopping mall - the view from our window was looking down into the shops. The service, room and food was all good. Definitely recommend.
I only had two gripes. One, it seemed that the wifi would be an extra cost and as I was feeling tired and a little flustered I didn't bother following it up. I am a firm believer that wifi should be complimentary these days.
The other gripe, and the reason I was flustered was because of the arrangement for the cars. There is no off street entry - you have to be lucky enough to get a park at the front door of the hotel so that the valet can quickly unload your luggage and then take your car away to a carpark somewhere else. When I arrived there was no space available at the front of the building so I had to go around the block and I just ended up double parking and blocking Collins Street. And since your car is whisked away you must get everything out in the one go.
Its kind of like getting off a chairlift.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank RustyStainless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paranaque, Philippines
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 25, 2014

LOVED the location as it's in the center of Melbourne CBD just beside The Block Arcade and nearby numerous Melbourne laneways. We didn't even take the tram and just walked from site to site. LOVED the reception staff who were very accommodating especially the French lady (just didn't catch her name) who was exceptionally customer service oriented. Due to some inconveniences in finding our reservation that took a while, Novotel more than made up for it by giving us a room upgrade with WIFI (which oddly isn't free and expensive in most hotels in Melbourne). LOVED the huge room size though the aircon was a bit tricky to operate. LOVED the good coffee and buffet breakfast (this area is something that staying at Novotel properties haven't disappointed me so far and I have always looked forward to having) though quite expensive ($29). If you're one who eats heavy breakfast, the cost is worth it. But if you're into light breakfast, they have a small kiosk for coffee and small pastries to go. Thank you Novotel for another wonderful stay!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FidesR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 6, 2014
Thank you for your detailed review and having chosen to stay with us again. So pleased to read that you keep returning because of the consistently good service we provide. My team, especially Claire will be thrilled to know that they impress with their friendliness.
When travelling with Accor Hotels you can sign up to the loyalty program Le Club. This is an advantage when booking direct with the Hotel or on the Accor Website. You will be amazed how fast you accumulate reward points with one bonus being internet included when travelling. For information look at the Accor Website and follow the link or ask us for help.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#58 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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