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Novotel Melbourne on Collins
Ranked #70 of 161 Hotels in Melbourne
Reviewed October 18, 2013

Friendly staff at check-in, bar & room service, could not be more helpful or courteous. Food & drink excellent.
Phone in room did not work, I reported it & someone came to look at it but unable to fix at the time, hence I used my mobile to contact reception who were very apologetic and took my room service order.
Lighting in room, I found insufficient, particularly reading in bed.
Room (923) near lift and throughout the night I heard this going (whirring sound).
Also cleaners starting in shopping mall with vacuum/polisher at midnight was not ideal.
No instructions for nespresso machine & I was not game to use it. Did ask reception however they did not sound overly confident to me so I did not attempt to use it.
Loved the express check-out.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,988 - 1,994 of 4,532 reviews

Reviewed October 17, 2013

Stayed here for a weekend, amenities fine and room very pleasant - facing atrium on 14th floor I think it was, so a little hard to work out what the weather was like. Loved the dual blind system -could have slept all day.
Visit was spoiled as I left a new black watch on the bedside table and although I rang as soon as I realised, we never heard another thing from them. My mistake I know but I assumed there were rules about guest property in rooms being handed in for a certain period

Stayed: September 2013, traveled as a couple
2  Thank Elvigray1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded October 28, 2013

Thank you for contacting me at the hotel directly regarding your missing watch. I am sorry for the initial delay in the hotel responding to you and appreciate your patience while we investigated this lost item for you.
Kind regards,
Hayden Hughes
General Manager"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank lightwing1944
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 14, 2013

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Stephen H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 14, 2013

If you are looking for some up-market retail therapy this hotel is bang in the middle of Collins St with a plethora of opportunities a stroll away. The hotel has a small entrance with a concierge and the main reception, bar and cafe are on the 1st floor - so look carefully if you are passing by looking for it. Everything worked well here, the rooms were comfortable and the staff pleasant and it wasnt overly expensive. A well placed central functional option.

Room Tip: Streetside is more interesting
See more room tips
  • Stayed: September 2013, traveled on business
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Thank GingerCheetah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank Bill100045
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 13, 2013

Stayed at the Novotel on Collins recently for one night on a shopping trip to Melbourne. I was suprised that the hotels lobby is actually on an upper floor and the small ground floor entrance on Collins Street consists of a receptionist and lifts. This presented a problem as my friend has a fear of lifts and we were told there were no stairs. We accessed the hotels lobby through the shopping centre next door , as we were staying on the ninth floor my friend had to take the lift for two floors only !
We were very pleased with our room, spacious, very clean and modern, very comfortable beds , large tv. The only downside was the cost of wifi , $12 for an hour or $24 for 24 hours ! There were 2 computers in the lobby for guests use if required.
Our breakfast was included , the restaurant was very busy , no plates or bowls on the buffet but they were quickly replaced when we asked.
This hotel is in a great location and the staff were all extremely professional. A great stay , I am returning in January, hopefully the wifi may be freely available!

  • Stayed: October 2013, traveled with friends
    • Value
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Thank MimiPerthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Melbourne
#29 Romantic Hotel in Melbourne
#32 Business Hotel in Melbourne
#65 Luxury Hotel in Melbourne
Price Range: $122 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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