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“Good location but rooms ...” 3 of 5 bubbles
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
Ranked #61 of 160 Hotels in Melbourne
Greymouth, New Zealand
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good location but rooms ...”
3 of 5 bubbles Reviewed July 2, 2013

Stayed here for 2 nights to go see Lions Vs Wallabies.
Originally a Queen room but got upgraded to a Premier King - if that was an upgrade I would hate to see what the original booking room would have been.
Room was not too bad for size but lighting terrible - one good bit was did not have to put room card into slot for power. Bathroom like a dark hole, very hard to see to the shower.
Supposed to be free internet and water, had to ask for internet code it was not supplied, and water $7.50.
Had been here before and while location is great, staff excellent the rooms are just too dated and cramped. They should look at Novotel Auckland airport for some tips on lighting and what a Premier King room should loook like.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank westagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,288 reviews from our community

Traveler rating
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    513
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (453)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Brisbane, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed June 30, 2013

Very impressed with this hotel, particularly the staff who were pleasant, very willing to accommodate requests and did so with a smile and positive attitude. the room was comfortable and clean. Access to the building after hours was easy and we felt safe and secure. Congratulations!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank valeriemust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Point, Australia
Level Contributor
217 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed June 29, 2013

The is is a nice hotel. The food at the buffet breakfast & lunch is simple & plain for this type of hotel. Not much imagination.
I did not like the darkness of the rooms. There is very little lighting, and when you open the window you only have indoor filtered light because your rooom is inside the building. Its hard to see where you have put things.
The bed is commmfortable and the pillow menu is also good.
Its handily placed for every major attraction in melbourne. I would stay here again.

Room Tip: See if there is any thing with natural light
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PJay2412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for your review and recent visit . Pleased that our location suited so well and that you would stay again.
Hopefully we see you soon.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

Stayed here for one night to attend a performance at the Arts Centre. I've stayed at this Novotel a few times and always enjoy it. It's in a great central location, the rooms are nice and the staff friendly and helpful.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zootout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 1, 2013
So nice to read that the Hotel's central location and my friendly team keep you coming back. It is always nice to see a familiar face and we hope to welcome you back soon. Thank you for your time to write a review.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 27, 2013

Location of this hotel is very central and is handy for transport with train station close by

Rooms have been renovated lately and are very nice. Rooms are spacious and bed is very comfortable. I would like a top sheet as the doona on the bed gets very hot in the night.

Food was very good both room service and in cafe for breakfast.

Room Tip: Cafe has cheaper breakfast options if you don't want buffet
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PaulDev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 1, 2013
Thank you for recent patronage and for your post. I am delighted that the service we provide as well as our location helped make your stay enjoyable. If you are planning another visit let us know that you prefer a top sheet as well as a doona. It is the small things that are equally important. We are here to make any stay perfect. Hope to see you again.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#58 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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