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“Disappointments”

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Novotel Melbourne on Collins
Ranked #68 of 160 Hotels in Melbourne
Reviewed July 1, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank hotel207
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 9, 2013

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Reviews (4,466)
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2,108 - 2,114 of 4,468 reviews

Reviewed June 30, 2013

Very impressed with this hotel, particularly the staff who were pleasant, very willing to accommodate requests and did so with a smile and positive attitude. the room was comfortable and clean. Access to the building after hours was easy and we felt safe and secure. Congratulations!

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank valeriemust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

The is is a nice hotel. The food at the buffet breakfast & lunch is simple & plain for this type of hotel. Not much imagination.
I did not like the darkness of the rooms. There is very little lighting, and when you open the window you only have indoor filtered light because your rooom is inside the building. Its hard to see where you have put things.
The bed is commmfortable and the pillow menu is also good.
Its handily placed for every major attraction in melbourne. I would stay here again.

Room Tip: See if there is any thing with natural light
  • Stayed: June 2013, traveled on business
    • Value
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Thank PJay2412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 1, 2013

Thank you for your review and recent visit . Pleased that our location suited so well and that you would stay again.
Hopefully we see you soon.
Sincerely,
Hayden Hughes
General Manager

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Reviewed June 27, 2013

Stayed here for one night to attend a performance at the Arts Centre. I've stayed at this Novotel a few times and always enjoy it. It's in a great central location, the rooms are nice and the staff friendly and helpful.

  • Stayed: May 2013, traveled solo
    • Value
    • Location
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Thank zootout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 1, 2013

So nice to read that the Hotel's central location and my friendly team keep you coming back. It is always nice to see a familiar face and we hope to welcome you back soon. Thank you for your time to write a review.
Sincerely,
Hayden Hughes
General Manager

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Reviewed June 27, 2013

Location of this hotel is very central and is handy for transport with train station close by

Rooms have been renovated lately and are very nice. Rooms are spacious and bed is very comfortable. I would like a top sheet as the doona on the bed gets very hot in the night.

Food was very good both room service and in cafe for breakfast.

Room Tip: Cafe has cheaper breakfast options if you don't want buffet
  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PaulDev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 1, 2013

Thank you for recent patronage and for your post. I am delighted that the service we provide as well as our location helped make your stay enjoyable. If you are planning another visit let us know that you prefer a top sheet as well as a doona. It is the small things that are equally important. We are here to make any stay perfect. Hope to see you again.
Sincerely,
Hayden Hughes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank AKALONGJOHNSILVER
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 8, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 27, 2013

  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rupert R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#64 Luxury Hotel in Melbourne
Price Range: $144 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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