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“Incredible location but some renovation would help”

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Novotel Melbourne on Collins
Ranked #61 of 158 Hotels in Melbourne
Mooloolaba, Australia
Level Contributor
194 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Incredible location but some renovation would help”
4 of 5 bubbles Reviewed May 9, 2013

The location can't be beat (except for the Westin, which is even better). If you stay there, make your you get a street view room and not the upgraded rooms that view the atrium (basically looking inside of a shopping centre).

The room I had was spacious, clean and quite elegant, though a bit dark.

The staff are great, and no worries to get late checkout to noon.

The breakfast area though feels really old - the tiles and the design. It feels more like a cafeteria. I really cant recommend it.

The gym has improved and there is a small pool.

For a 4 star hotel, pretty good, and the location is just perfect.

Room Tip: Street view so you get some sunlight. Forget the atrium view.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mystic18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,328 reviews from our community

Traveler rating
    1,712
    1,897
    516
    124
    79
See reviews for
1,130
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (457)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Brisbane, Australia
1 review
4 of 5 bubbles Reviewed May 9, 2013

unfortunately our bedroom was next to the storeroom/garbage bin area - kept gettin woken up very early in the morning by noise of bin emptying and metal clanging etc - as head of bed is up against the wall that's adjacent to the gabbage/storeroom area
suggest sound proof the wall or relocate gabbage bin etc
no free wifi in room and the free public wi fi in lobby unable to get connected at all
overall staff very friendly and helpful and
perfect location for the purpose of our visit -very central to food and shops

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank melbournenovotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 8, 2013

I always enjoy staying at the Novotel on Collins. An excellent location in the heart of Melbourne's shopping and fashion district with a good selection of restaurant s nearby. The restaurant serves very good food which is even better value if you are an Accor Advantage Plus member. Most of all it is only a short trip to the MCG home of the Mighty Tigers.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank TeddyTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 15, 2013
Thank you for your post. I am so pleased to read that every visit you enjoy yourself and we never disappoint. If only the Tigers could win every game.
Hope to see you again.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

I have stayed at the Novotel on Collins several times and it never fails to disappoint. The location, service, amenities - is all fantastic. The staff are fantastic and always helpful. We asked for a late checkout (1pm!) and there no hesitation in allowing us to do this. We were upgraded and our stay, albeit too short, was great! Will be coming back in September! Cant wait! Well done everyone at the Novotel - you should be proud.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Kelsta72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
84 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

The location is perfect. The hotel is transformed from an old building and has just one shop space as entrance to find the lobby on the second floor. Therefore, it has very limited space for other facilities like meeting rooms. However, the room has been renovated to a very nice condition. Due to limited hotel staffs all the enquiry will have to be made through the operator rather than specific staff for different department like housekeeping or the front. There is WIFI internet service but has to be paid but if you upgrade the room for $30/room/day it is free.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prasas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tea Gardens, Australia
Level Contributor
189 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Fantastic location in the middle of Collins Street. All rooms are a couple of floors up so are not affected by the the hustle and bustle of the busy street below. Walk to Federation Square, Queen Victoria Markets, Southgate or just about anywhere from this super convenient location. Rooms are of a good standard (we stayed in a Premier King room). The only comment (not so much a criticism) is that our room was quite a long walk from the nearest elevator through many twisting and turning corridors...not a problem for us but could be an issue if less mobile. Would definitely stay here again when next we visit Melbourne.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delltone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 6, 2013

The team at Novotel on Collins welcome and embrace you from the moment you arrive at the concierge. Rooms are excellent and recently refurbished, restaurant is also newly renovated and is excellent to start your day with a buffet breakfast worthy of a melbourne venue. Definitely will return

Room Tip: high floor away from lifts
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NavahoSurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#57 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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