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“Good location, very average hotel”

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Novotel Melbourne on Collins
Ranked #61 of 159 Hotels in Melbourne
Sydney
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good location, very average hotel”
Reviewed May 8, 2008

Stayed for a couple of nights during the week and was a little disappointed by the facilities of the hotel. The "fitness centre" was below average and is located outside the hotel looking over a shopping centre. The rooms have all the basic essentials except that I did find it quite average. Overall, I think the hotel needs a renovation.

  • Stayed April 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank AdrianFromSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, June 29, 2008
Dear Adrian,

Thankyou for your feedback.

It is disappointing to hear that we fell a little short of your expectations.

In relation to our gym, we think that when next you stay you will be pleasantly surprised.

Your comments in particular have been addressed and we have refurbished the gym and expanded the equipment range.

We trust that you will choose to stay with us again and experience true Novotel Melbourne service.

Warm regards,

David Wright

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,362 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sydney
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 23, 2008

The hotel has a great location - I didn't need to drive or use the trams, as I walked everywhere. All of the staff were great - the porters on the ground floor were very helpful with directions and recommendations. Overall, an enjoyable stay and can recommend highly.

  • Liked — Location
  • Disliked — N/A
  • Stayed April 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Fiorano73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, June 29, 2008
Dear Fiorano73,

We appreciate you taking the time to pass on feedback about our hotel.

It is always a rewarding experience to read positive comments. Our team love responses like yours.

Thankyou very much for staying with us. Please let me know if I can be of any assistance when next you stay.

Warm regards,

David Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 2, 2008

I stayed at the Novotel on Collins for a business trip for 9 nights because of its location to the office and the city's main attractions. The room was generally OK but could do with some updating. The common areas (hallways, lobby) and the room decor look drab and depressing.

The service was generally OK but the housekeeping on one of the days was shoddy to say the least. When I returned to my room after a 12-hr day, I found the bed was half-made, the tea/coffee were not replenished and neither were the shower gels and shampoos. It was lucky there were some leftovers in the bottles from the previous day!

The health club was exercise itself just to get there. Its open-air feel with the gym combined with the pool meant there was no proper ventillation in the exercise area. It was hot.

Room service was on-time and quick, however, the food was not as hot as I would've liked. I guess it got cold on the way up to my room!

Overall, staff I encountered were friendly but the junior staff were inexperiened and harder to deal with.

  • Liked — Location
  • Disliked — Atmosphere, service, value for money
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank SydneyBusinessChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicotria
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 20, 2008

We went for a girls night out in Melbourne having a terrible night with the hotel. The valet parking is very difficult to find as there are no parking spaces to get off Collins St at the front of the hotel. The room we were put in was not what we booked and it took hours to sort out the room issues and then the hotel tried to charge us additional rates for the new room. For a 4.5 star hotel the service was terrible, when dealing with issues we were passed from staff member to staff member with slow resolutions. To add insult to all injury when we were finally given a room we had to make up our own beds.

  • Stayed February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank Possum5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, February 24, 2008
Dear Possum5,

I am terribly disappointed to hear of your recent stay with us. From your feedback it appears that we have not delivered service to our typical high standards.

I would love to have the opportunity to discuss your stay with you personally if you are willing. My email address is h1587-gm@accor.com

Warm regards,

David Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed January 25, 2008

Stayed here for Business in January. I usually stay at the RACV however it was booked out due to the Australian Open (I highly recommend the RACV hotel). The location was excellent for what I needed. Close to the business hub of Colins St and a short walk to LaTrobe and Williams St.

Check in - was OK. Although the staff got my name wrong, even after I spelled it for them and then tried to check me in as someone else. Never experienced that before!

Stayed on the same floor as the pool and gym which meant a little bit of extra traffic down the hallways. The hallways seem to me like a bit of a maze and it can feel a little disorientating in the morning.

The room was better than expected with 2 double beds. The LCD screen was ridiciously small and had the same channels that they seem to offer at ALL Australian hotels now. Note: Why is it that even with the volume down low, it sounds like you are slapping the table everytime you channel surf?

The beds were very comfortable however I was most impressed with the size of the room desk. Usually they are pokey little desks that you struggle to have a laptop on. This desk was in the shape of a surfboard and I easily did work on here while also having dinner. The view out the window is into the shopping centre, which means don't expect to be woken up by the sun!

The bathroom was average and felt like it hadn't been upgraded. Why do hotels insist on having the bath/shower combination with 50 cent shower curtain? Just screems 1950's. The shower head was a water saving freebie that you can get from your local council and while I enjoyed my shower, I still longed for the large shower heads of the RACV.

Business Centre was OK however I was only offered a maximum of 30 minutes of internet time for $6. While the reception bar was OK but with the alley way wine bars - you could not justify staying in for a drink.

Room service was average with the usual fair on offer. I ordered the tenderloin which was a little over cooked for medium and the caramelised topping was a little too rich. This always seems to be the way with hotel steak. Here's a tip - a nice steak shouldn't need to be drowned in a sweetened syrup.

Service was OK overall with staff willing to help out, but no one went that extra mile. Which reminds me, I managed to leave a pair of shorts in my room and will again ring the hotel to organise delivery. Why is it that we never get a call from a hotel to say they have a lost item and will send it via courier...that will get me back everytime!

So in conclusion - If you are Melbourne for a night on business and need an easy base of operations then by all means stay at the Novotel. If you want an experience and comfort for the same price - head to the RACV on Bourke St.

  • Liked — The location on Colins St
  • Disliked — The bathroom and service
  • Stayed January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank rmdarnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 2, 2008

Stayed at the Novotel for two nights over new year in an executive suite.

Check in was smooth as, we were on our way to the room within a minute or two.

The room was large, clean and well appointed with a large LCD screen.

Ordered room service one night and was tasty and priced well for Melbourne.

Pool was lovely but the day had been over 40 celcius and everyone was feeling the heat and the pool was busy.

Only downside to the suite is they are opposite the lifts and heard some drunken patrons arrive back loudly at 4am one morning.

The porters job description doesn't appear to include helping you with your bags on arrival, but they were very helpful with advice.

Would stay there again and probably stay in a suite again as it represented excellent value for money.

  • Liked — Location, cleanliness and cool aircon
  • Disliked — Rowdy and inconsiderate people returning to room at 4am
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PerthTraveller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 28, 2007

Stayed here for a weekend with family & could not have picked a better location. Did not eat at the hotel as so many other cafes & restaurants around. Very close to Southbank which we walked to regularly & along the Yarra River. Large, spacious rooms with very comfortable beds. We had no complaints about the service.

  • Liked — Location & spacious room
  • Disliked — Did not dislike anything
  • Stayed November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AKL42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#58 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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