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Novotel Melbourne on Collins
Ranked #61 of 159 Hotels in Melbourne
Adelaide, Australia
1 review
“Thank you”
Reviewed March 21, 2013

Very happy, thank you very much, my husband loved the bed - the size was amazing, I loved the curtains, they were awesome. Staff were very friendly and helpfull when required. Very clean room.
Thanks :-)

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank ant-22-28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, March 24, 2013
Thank you firstly for your compliment. This is the encouragement my team needs as they continue to give great customer service. Your feedback is greatly appreciated by all of us.
Thank you again.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,362 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (460)
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English first
Ascot, United Kingdom
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 21, 2013 via mobile

We stayed for 2 nights during the F1 GP weekend. Our room overlooked Collins St and was well laid out. The wet room/shower was good and the room had a good I-Pod clock radio plus a comfy relaxer chair. Both nights we slept well in the comfortable bed. The breakfast buffet was well stocked with plenty of choices. The hotel is well situated for shops, restaurants and the laneways. It was our 2nd visit and we'd happily stay there again.

Stayed March 2013, traveled as a couple
Helpful?
1 Thank Bullfinch6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, March 24, 2013
Thank you for your recent visit again and for your feedback. Our location is central as you know by now and we are pleased you enjoyed our facilities. We certainly look forward to seeing you soon for another special event that will bring you to Melbourne.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
Reviewed March 20, 2013

Enjoyed the stay but for a few things. Charging $27 per day for wifi is a croc and I refused to use it. Even in cheaper hotels it is free. And as for having it hijack your wifi search function, this is totally and utterly arrogant, if not illegal.
The television system takes 3 goes to get going, it turns itself off before the menu boots.
I decided to stay another night and guess what, the staff charged an extra 25% then tried to revise all my agreed rates upward as well. They left the other rates alone when I mentioned consumer rights. So much for loyalty!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank PeterInPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 20, 2013

Stayed 3 nights. Greeted by very attentive concierge, excellent service. Checked through reception with friendly efficient service. Roomwas very spacious - perhaps on and a half times normal hotel room size - king bed, excellent large desktop for laptop and papers. Very clean, modern and functional. My wife and I had a drink in the hotel bar - a very pleasant space, leather-clad chairs, open area with views and unobtrusive TVs at extremities.
This hotel is in a great position in Melbourne CBD - walking distance to the trendy high end restaurants and very close to hide-away eateries in laneways. The hotel is also within the fashion district - great for window shopping or a splurge.
All in all this was very convenient, excellent service and a very nice large, clean well-serviced room in a great location. I'll be back.

  • Stayed March 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank jediknight1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
101 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 20, 2013

Great location right in the heart of Melbourne's action. Good clean room with top class amenities.

Only gripe was whilst having dinner at Michels, had a 45 minute wait between Mains and Dessert hoping to be waited upon. Had to get up and draw the attention of the Maitre 'd, who did apologize profusely. For obvious reasons, did not have any further meals at the Novotel.

Still came out tops as far as comfort and getting a good nights sleep was concerned.

  • Stayed March 2013, traveled solo
    • Value
    • Location
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Helpful?
Thank EnSBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 19, 2013

Pulled up in Collins St & was meet quickly by valet parking staff. Porters were quick to pick up bags & get the lift for us to reception. Quick checkin. We stayed in a premier king room. Was very quiet & comfortable. Good location to access the city- tram stop out the front, easy walk to Fed Square.
Check out was 11am but we wanted to do some shopping, so bags were stored for us. Valet parking takes about 15 mins for your car to arrive.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Margaret A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunshine Coast, Australia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 19, 2013 via mobile

Have just returned from the Melbourne Grand Prix and 3 nights at the Novotel
My pleasures in life are simple e.g a clean room comfy good quality mattress and pillow and efficient service I am pleased to say the Novotel ticked all those boxes . Can't comment on the bar or restaurant as I find hotel bars and restaurants to be sterile and devoid of any character . The hotel is just 100 metres away from Degraves street which is an iconic dining lane way in melbourne or a 5 minute walk from Southbank .so lots of better dining and drinking options. Finally a comment on the Lifts not a deal breaker I know but these were the fastest I have ever come across nevermore than a 5 second wait !!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank klevakiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#58 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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