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“Great, but....” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
Ranked #57 of 157 Hotels in Melbourne
Surabaya, Indonesia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great, but....”
4 of 5 stars Reviewed December 10, 2012

Great location! Just an easy walk from flinders station. Close to everything... Just a step from block arcade. Friendly staff, spacious room, large and comfortable bed with reasonable price. I stayed here for 4 nights, and had a bad experience... The first 2 days, the housekeeping didn't clean up my room although I had hang 'please clean up' sign, until I called the room serviced then they came shortly after. Will stay here again though.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Monica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,037 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (418)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Gold Coast, Queensland, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2012

Today I returned from a fantastic weekend away in Melbourne ..I stayed at the Novotel Melbourne on Collins and found the Hotel FANTASTIC.....the location was great, step outside into awesome shopping, exciting laneways of great eating places and quaint little shops, felt like I was back in parts of England at times.

The room was spotless and huge for a typical hotel room. Looked like they had just been refurbished. The shower head was amazing!! Bed was comfortable and made daily :) Huge tv. I was really impressed by the space, presentation and locaton of this hotel and will surlely be back soon. I travelled without my family this time and can't wait to get them to Melbourne, stay at the Novotel again to experience everything I did.

The staff were so helpful and couldn't do enough. They were ALL friendly and went out of their way to assist. Congratulations on a wonderful bunch of staff :)

I would recommend this hotel to anyone. Surely a place to stay when you go to Melbourne next.

Room Tip: a room at the very end of a hallway, then if anyone comes home late or gets up to early you will be...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Belinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clermont QLD
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2012

excellent staff at collins st novotel melbourne will definately stay here again!!
great atmosphere staff looked after you and very friendly from room service to housekeeping to main staff at front desk

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank meg_beha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 8, 2012

I have stayed at this hotel many times over the years and love the service...particularly Franzi the guest relations manager...a real gem...and all the staff are good. The location is the best in Melbourne and if not for a party in the adjacent room (my only bad experience of this kind...and was quickly addressed by the staff) I would say it is a quiet room. The bathroom has been renovated...about time...and is quite adequate. The basic rooms are not spacious but comfortable...the larger rooms are very comfortable. In the room where we stayed there were no bedside lights...and my wife who likes to read will not return for this reason alone. There are plenty of power points. Accor maintain their penny pinching policy of loading the tariff with a credit card fee...and I understand still charge for wifi. Valet parking was $35 per day which is okay. I like the staff, the location, the very comfortable bed and the very extensive breakfast.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lindsay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geraldton, Australia
2 reviews
5 of 5 stars Reviewed December 7, 2012

This was our first stay with the Novotel, a period of 6 nights, and overall was excellent. Our one disappointment was the late servicing of our room - some days as late as 4pm. After a long day shopping we feel we should be able to return to a serviced room by 3pm. The check-in check-out times of 10 am and 3pm(5 hours) should provide the cleaning staff with ample time to complete cleaning by 3pm.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank stanley h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 5, 2012

I booked into this hotel on a "free" Advantage Plus night (you still pay something - circa $40) - liked the location and the Hotel was very busy - basic rooms but functional and well kept - servcie was good, espcially the concierge people. Nice that it is so central as it was raining that day and could also eat out easily.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Snowoakley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#54 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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