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“Location, basic and renovated!”

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Novotel Melbourne on Collins
Ranked #71 of 161 Hotels in Melbourne
Reviewed November 17, 2012

I stayed at this hotel for 3 nights. Hotel perfected located on Collins street, right in the heart of Melbourne CBD. Lobby is at 6th floor, above a shopping centre. Heaps of shops available right outside the hotel. Rooms are newly renovated, they did a good job for revocation. Room is big but pretty basic. Bathroom is modern and functional. Double bed is comfortable, but not a lot of choice of pillows. It is very quiet, at least my room. I am on 11th floor, I hardly can hear the tram on Collins street. Service was okey but nothing outstanding. Check in and check out was fine, some staff are friendlier than others. I like the breakfast option, full buffet breakfast, quick one or coffee and muffin. I had coffee and muffin everyday. There is a gym available as well. Considering I paid more than 200 dollars a night, it is not the best value for money in that area. I will definitely come back to this hotel if the price is right.

Room Tip: higher floor
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  • Stayed: November 2012, traveled on business
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2  Thank melbcollege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded November 18, 2012

Thank you for your review. So pleased you loved our central location and would consider staying again. Throughout the year we have some great promotional rates and specials which you can find on the Accor website or via the Hotel direct. I hope you will be able to take advantage so we can see you for a future visit.
Sincerely,
Hayden Hughes
General Manager

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2,712 - 2,718 of 4,574 reviews

Reviewed November 17, 2012

  • Stayed: November 2012, traveled on business
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1  Thank FredSydney33
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded November 18, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 16, 2012

  • Stayed: November 2012, traveled as a couple
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Thank hkgnd
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded November 18, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 16, 2012

Booked in for a conference at same hotel. Reception staff professional and helpful. I had requested a room looking into the shopping centre as it is much quieter at night and my request was honoured. Rooms spacious, great shower.....however it is the location of this hotel that is fantastic. So close to everything Melbourne has to offer, including the famous lane ways. In summary, a standard hotel with good staff and a great location

Room Tip: Ask for shopping centre view room, whisper quiet
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  • Stayed: November 2012, traveled on business
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Thank OzzieSandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded November 18, 2012

Thank you for your kind words about my team. We always want each guest to enjoy their stay and are glad we where able to help you combine work and leisure all in one. Your encouragement is appreciated by myself and my team and it will keep us motivated.
Sincerely,
Hayden Hughes
General Manager

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Reviewed November 15, 2012

We had never been to Melbourne and chose this hotel for the location and the reviews from tripadvisor. Although some were negative on here, I was impressed with the fact that the Manager responded to almost if not all of them.
We arrived from Perth and had requested an early check in, as it happened we arrived just before 2pm so were feeling confident that we would be ok. Unfortunately there wasn't a room available "just yet" but we were happy to leave our bags and have a wander and the staff said they would call when the room was ready. We got that call about at 3pm and were grateful that we did, as we had been up since 3am! Not only were the staff very apologetic but also had upgraded us, so we were very happy.
We found this hotel in top condition, no problems at all and would most definitely stay again.
Thank you to all the friendly staff from when you are met, to when you check out.
Highly recommend!

  • Stayed: November 2012, traveled as a couple
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Thank zippy6663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded November 18, 2012

Thank you for your time to write this review and for your recommendation. I was very happy to read that we exceeded your expectations and that we found a new friend in you.
We hope to welcome you back for another visit soon.
Kindest Regards,
Hayden Hughes
General Manager

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Reviewed November 15, 2012

  • Stayed: November 2012, traveled with family
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Thank KLM051263
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded November 19, 2012

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Reviewed November 14, 2012

The rooms are large and well appointed. The staff are friendly, courteous and
extremely helpful. The whole hotel is very clean and well maintained. It is well placed
in Collins Street, to be easily accessible to all the shops. Would happily return

  • Stayed: November 2012, traveled as a couple
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1  Thank jenny2352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded November 19, 2012

Thank you for your post and complementing my team. It is great to receive positive feedback and we hope to see you again.
Sincerely,
Hayden Hughes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Melbourne
#29 Romantic Hotel in Melbourne
#32 Business Hotel in Melbourne
#66 Luxury Hotel in Melbourne
Price Range: $137 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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