We were a little apprehensive about booking this hotel as it was our first time in Melbourne. I'm pleased to say we made the perfect choice at a very reasonable rate.
You can't beat the location of Novotel on Collins; all the shops and restaurants are within very easy walking distance, as are the trams. If you love to shop, this is definitely the hotel to stay at because you can easily drop your shopping bags halfway through the day and continue shopping. It was also an easy morning walk to the Queen Victoria Market.
We upgraded to a premier room, which was really spacious, quiet, clean and tastefully decorated. It was worth the extra money.
I was impressed with how friendly and professional the staff were too. We arrived a few hours before check-in but our bags were held for us and delivered to our room later in the day. Also, I like the way everyone said hello to us when we walked past - it didn't go unnoticed.
The only thing we recommend needs some improvement is the breakfast at Michel's Restaurant. We ate there once and selected the pancakes and poached eggs from the menu. My eggs were completely hard, the bacon was chewy and both of our meals were cold. I accept we went at a busy time and the hotel was completely booked out, but this is pretty basic stuff. My pet hate is hard rock poached eggs!!
That aside, we would recommend the Novotel on Collins to other travellers. We will be back in Melbourne in November next year and will definitely stay here again - with our extended family in tow!
Thanks so much for making our stay wonderful.
Stayed here for two nights hadn't been back for a few years and was pleased to see the renovations they make a big difference. Only two complaints, as other people have stated the parking is a nightmare! I had to park illegally and run down to the valet to come with me to park the car, not ideal start to my stay. Check in was swift and easy, good clean well designed room, had room service one night which was great. Only other complaint was the echo from the pool area and the screams of children in the pool vibrating throughout my room I was on the 10th floor pool on the 6th if I had had a room closer by this would really bug me. Overall hotel is in a great location, offers most of what it promises and I will stay again.
We found the Novotel on Collins to be perfect as a base for exploring both Melbourne's big stores and the wonderful shopping arcades. The hotel itself was very comfortable and the staff were friendly. The vallet parking worked very well and the car was always available at the requested time.