My hubby booked and paid for , a Premier Suite, 6 months in advance to celebrate his big 50th birthday weekend October 2012- The suites featured a modern therapeutic massage chair.When we arrived we were told that the chairs were removed approx 3 months earlier.However the chairs were still featured on the digital monitors at reception and in photographs around the motel.
The air conditioning was turned off at 10 pm .Hubby is a 'hot' sleeper and had 2 very bad nights sleep that made him very cranky in the morning completely ruining the holiday.
We were heading out and asked concierge to book us a cab because we were unsure of walking distance (in the rain) -when we got down to the lobby we were told cabs "were not picking up". We then had to run/walk very fast in the rain because no one called or room to let us know about the cabs, and we did not want to miss our connection that we had also prepaid.
We found the rooms a bit small and there was no mini bar price list.
On the upside the spa and breakfasts were lovely - but for the price I paid ,We should have gone and stayed at the Crown!!!
- Official Description (provided by the hotel):
- Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more less
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- Also Known As:
- Novotel Melbourne On Collins Hotel Melbourne
- Accor Melbourne On Collins
- Melbourne Novotel