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“Novotel melbourne on collins a bit disapointing”

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Novotel Melbourne on Collins
Ranked #68 of 160 Hotels in Melbourne
Reviewed November 5, 2012

My hubby booked and paid for , a Premier Suite, 6 months in advance to celebrate his big 50th birthday weekend October 2012- The suites featured a modern therapeutic massage chair.When we arrived we were told that the chairs were removed approx 3 months earlier.However the chairs were still featured on the digital monitors at reception and in photographs around the motel.
The air conditioning was turned off at 10 pm .Hubby is a 'hot' sleeper and had 2 very bad nights sleep that made him very cranky in the morning completely ruining the holiday.
We were heading out and asked concierge to book us a cab because we were unsure of walking distance (in the rain) -when we got down to the lobby we were told cabs "were not picking up". We then had to run/walk very fast in the rain because no one called or room to let us know about the cabs, and we did not want to miss our connection that we had also prepaid.
We found the rooms a bit small and there was no mini bar price list.
On the upside the spa and breakfasts were lovely - but for the price I paid ,We should have gone and stayed at the Crown!!!

  • Stayed: October 2012, traveled as a couple
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1  Thank patricia b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,634 - 2,640 of 4,465 reviews

Reviewed November 5, 2012

  • Stayed: October 2012, traveled with family
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Thank Joy P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 4, 2012

  • Stayed: November 2012, traveled as a couple
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Thank Bill3009
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 4, 2012

Location is brilliant. I attended a conference and my wife travelled with me to enjoy time in Melbourne. We had no need for a taxi (other than from the airport) and had amazing eateries at a short distance. In fact the walk to our room from reception was longer! Staff were great and the room very nice. The only downside was the air-conditioning which seemed impossible to get right and was quite noisy which was a shame because the room was completely insulated from outside noise. Nonetheless, it was an excellent stay and the location allowed us to come and go easily.

  • Stayed: October 2012, traveled on business
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Thank OhJoJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

We stayed 4 nights and we found the staff very friendly & helpful. We arrived early in the morning and they found a room for us straight away. The room was spacious and very clean. The hotel is right in the middle of the shopping area, trams and resturants at your door. We had room service one evening, lovely meal, quick delivery. The bar on the reception floor was nice and drinks were'nt over priced. We would stay again.

  • Stayed: October 2012, traveled as a couple
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Thank Lesley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

I stayed here rather than my usual hotel, The Novotel St. Kilda as friends were there also. I will be going back to St. Kilda after this. Parking as fine at $35.00 per day valet, car was always ready when we wanted it and the service was excellent. Check in was great, friendly staff and fast. The room was ok, I paid for a premium room with a Nespresso machine and walk in shower, the room was a bit small and had no storage for socks etc. so these stayed in my case, I was here 4 nights so would normally like to fully unpack. The bathroom was ok and the walk in shower very good. Breakfast was ok, no eggs cooked to order just what was on the buffet, but the coffee was good and made to order. The location is excellent and walking distance to the whole city, for this alone I recommend the hotel. Would I stay there again, yes but only if I had no car. The bed was on the hard side, not good for a lazy Sunday morning.

Room Tip: Pay the extra and get a larger room, standard rooms are small.
  • Stayed: October 2012, traveled with friends
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Thank Drew Jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded November 4, 2012

Thank you for your review and mentioning how great my team and the service is. The Hotel does have a variety of different room types and styles which caters for different needs. If we can be of help for any future visits please speak with my team directly. We would love for you to enjoy your next stay more.
Sincerely,
Hayden Hughes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

  • Stayed: October 2012, traveled with family
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Thank Reaps
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded November 4, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#64 Luxury Hotel in Melbourne
Price Range: $143 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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