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“Large lovely room downtown.” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
Ranked #57 of 157 Hotels in Melbourne
North Palm Beach, Florida
Level Contributor
105 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Large lovely room downtown.”
4 of 5 stars Reviewed October 15, 2012

I stay at a lot of Accor Hotels and almost always have a great stay at reasonable prices.
For this Novotel being an inner-city hotel, the rooms were large and appeared recently refurbished. It was the last luxury room on the back side of the hotel which was a bit of a hike.
The location is right in the heart of everything downtown.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CaptErnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,037 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (418)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Perth, Australia
2 reviews
4 of 5 stars Reviewed October 14, 2012

Great location with friendly and helpful staff. I will be back. Family room is well worth it. We walked to lots of attractions easily and the hotel is also close to public transport. We made use of pool and spa. Everything was clean and functional.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank KJCPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, October 19, 2012
Thank you for your recent visit and review. So glad you and the family enjoyed the Hotel, location and the pool.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed October 14, 2012

We used to stay at the Novotel a lot when the children were younger because of the indoor pool - but haven't stayed there for quite a few years.
Booked to stay for a night as it was close to the shops and walking distance to Rod Laver Arena and am so glad I did. The location was perfect. Used the valet parking and the staff were very helpful and courteous in the process.
All staff were great from reception to housekeeping to staff in Michels Restaurant. Breakfast was very good. As soon as I sat down I was offered a cappuccino and they even had an automatic pancake maker - novel idea - but they were good.
Will definitely stay again.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank electro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, October 20, 2012
We are celebrating the Novotel's 20th birthday this month and as a previous guest you would have noticed some changes at the Hotel. Modern rooms but still the same great service from the team. I am so pleased you found us again and that you will return. Thank you for your review.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 13, 2012

Needless to say that this hotel has the advantage of being one of the most central in Melbourne. Walking distance to just about anything. It's a solid four stars with extra friendly reception and concierge staff. Very much enjoyed the buffet breakfast and a couple of room service snacks. Stayed in their newly refurbished "Premium Rooms" which I can recommend, if only to avoid rooms that may be dated. This is a good solid Novotel experience.

Room Tip: Premium Rooms are good. Newly refurbished and a tad funky in design. Interesting views of the shoppe...
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WaynGo72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cohuna, Australia
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed October 13, 2012

Everything was goodas far as service. Hotel is stingy - only 2 teabags, and 2 tiny milk containers in room. I asked for more and housekeeping were good. Even brought me drinking chocolate. We were disappointed with Michels restaurant this time. Service was slow, menu choice not up to scratch. I had a steak but had to ask for steak knife. Also was not offered bread rolls. Coffee was not as good as I have had it before.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank DAS343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buderim
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 13, 2012

We got a fabulous deal for this hotel through Flight Centre and thoroughly enjoyed our stay. Our newly refurbished room on the 14th floor was stylish and comfortable with a great bed and chaise lounge in tourquoise and slate colours which was very relaxing. We could not fault the location since we walked straight into the shopping centre Australia on Collins.Across the road was a fabulous laneway with great food. We were in close proximity to the Royal and Block Arcades. They had internet access for 20 minutes in the foyer which was sufficient to check emails and update Facebook if you so desired.The Concierge was very helpful and made arrangements for us with the Skybus pickup which was fabulous value - $28 each return from Tullamarine Airport to hotel door. Brilliant! We will stay there again on our next visit to Melbourne if we can get a similar deal.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank Montelco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 stars Reviewed October 11, 2012

Staff were very freindly and polite and the position of the hotel is excellent very close to all major attractions in Melbourne. The restaurant has excellent food for the price.
Vallet parking is great.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank puddles22_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#54 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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