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“All you'd expect from a Novotel” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
Ranked #56 of 156 Hotels in Melbourne
Kangaroo Island
Level Contributor
129 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“All you'd expect from a Novotel”
4 of 5 stars Reviewed June 26, 2012

We had one of the non-refurbished rooms but everything was in order and comfortable. Breakfast was superb, and the best cup of coffee I've had in ages.

My only demurral would be that we were able to hear conversations from the adjoining room - not make out what was said but hear the voices. I think this was because we had a room with an inter-connecting door.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Derdod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,995 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (409)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Brisbane, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 25, 2012

We spent a Friday and Saturday night at the Novotel after a week in the country. The website warned there was work going on in the lift lobby. We arrived to find minimal disruption to the lift lobby. However, finding a park to unload the car was an issue.

The rooms were nice and new. The bathrooms looked lovely however; no bath tub was a big disappointment. I was looking forward to a relaxing hot bath. Also, the in room massage menu noted a relaxing bath was included – but also no bath to be seen.

Room service was fast however it would have been nice to have a warm dessert on the room service menu too. I wasn’t a big fan of the pistachio tart. The pastry listing on the breakfast basket didn’t match what we received either. I think the room service menu could do with some tweaking.

The tapas platter offered in the bar with two glasses of wine appeared to be value for money however only the olives were of quality. The feta was almost inedible.

The phone next to the bed didn’t work as the plug was pushed into the wall and I couldn’t get a plunger for the coffee I recently purchased in the countryside. The coffee in the room was Nescafe (not my cup of tea).

However, the in room movie package was great value for a day in bed and room service staff were friendly.

The location of the hotel was also fantastic – except for the parking situation.

Unfortunately the bed linen was not changed and we were missing a coffee mug and a glass after the housekeeping service. I needed to call down to room service to replace. Which we then had two visits to replace.

Overall, a nice room but lacking some finishing touches.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Vanessa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Novotel Melbourne on Collins, responded to this review, July 1, 2012
Thank you for your review. Please accept my apology about the shortfall in service as we did not fully live up to your expectations. I appreciate your constructive comments as this allows me to follow up with my team and make changes where possible. After the Hotel's room refurbishment is complete the Hotel will have different room types. You can contact my Reservation team and speak with them personally to ensure your needs are met and therefore ensuring a perfect stay. Thank you again for your postive feedback in letting me know what we did right.
Regards,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2012

Took my daughter here for her birthday and we loved it! The staff were very friendly and helpful. The location was great, right in the middle of the city. And when the girl checking us in discovered why we where there she gave us a voucher for complimentary drinks. My daughter loved our room, looking over the Atrium area. Would stay there again in a heart beat.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Novotel Melbourne on Collins, responded to this review, July 3, 2012
Thank you for letting us be part of the celebration. Happy belated birthday to your daughter with only good wishes for the future.
Kind Regards,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2012

My daughter & I stay at the Novotel on our "girls weekend' and have alwasy been amazed at how everything is covered to ensure our stay is comfortable. The staff are, without exception, friendly, polite and respectful, from the car attendant who meets you on Collins St to the valet who takes your bags from the car to your room. Check-in and out are effortless and efficient. Rooms are more than comfortable and the beds are excellent, as is room service and the menu/food. We book a room overlooking the Australia on Collins atrium where there is absolute silence at night. True value for money.We are always reluctant to leave, but know we will be back again...and again!

Room Tip: Request a room overlooking the Australia on Collins atrium.
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mogwai_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Novotel Melbourne on Collins, responded to this review, July 3, 2012
Thank you for your wonderful review. I will share your praise with my team and we hope to see you soon as well.
Kind Regards,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
8 hotel reviews
4 of 5 stars Reviewed June 24, 2012

Great location in the city - close to everything, staff friendly and no fuss. Food as excellent quality although Breakfast service lacking a little in personal touch. TV in room too small for the room, but otherwise comfortable and reasonable value for money.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Russell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 22, 2012

From visits a few years ago the culture and service at Novotel Melbourne is outstanding. A smile everywhere.Only thing they should do it provide free WI FI

  • Stayed June 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 22, 2012

This recently renovated hotel is situated in the heart of Melbourne - plenty of shopping, transport, theatres, Victoria Market not too far away. The restaurant overlooking beautiful Collins Street serves excellent food and the staff are particularly friendly and helpful in all situations. If you visit Melbourne, a stay at the Novotel on Collins is a must.

Room Tip: Go for the Premium Rooms overlooking Australia on Collins if available!!
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MEZZAMARIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Novotel Melbourne on Collins, responded to this review, June 22, 2012
Thank you for your feedback. So pleased that you enjoyed all our services.
We do hope you will visit again.

Regards,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#53 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (the iconic shopping centre beneath Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. St Collins Lane is due to open soon and will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. During redevelopment works are scheduled from 7am - 7pm, Monday to Friday & 8am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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