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Mercure Melbourne Treasury Gardens
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Reviews (1,875)
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1,761 - 1,766 of 1,875 reviews
Reviewed July 2, 2008

My husband and I recently visited Melbourne ( our 4th visit ) and stayed at the Mecure Hotel Spring street. We were pleasantly surprised by its location close to the MCG and to the theatres. We particularly appreciated the quietness. Previously we had stayed at an inner city hotel and had disrupted sleep brought on by the noise emanating from the various pubs and clubs below.The room was comfortable and we appreciated breakfast in a room overlooking gardens. We will visit Melbourne again and look forward to a stay at the same hotel.

Stayed: June 2008
2  Thank roma35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHotelM, General Manager at Mercure Melbourne Treasury Gardens, responded to this reviewResponded July 9, 2008

10 July 2008

Dear Roma,

Thank you for taking the time to record your feedback in the TripAdvisor Traveler Review, regarding your recent stay at the Mercure Hotel Melbourne.

We are constantly working hard to ensure we provide excellence in service and it is only through your feedback that we can monitor where we need further improvement.

I was pleased to hear such favourable comments about the standarf of the hotel the service. I have passed on your feedback to the relevant areas.

Yours sincerely,


ERKIN AYTEKIN
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2008

Hotel was easy to find and in a great location.

We arrived very late and the night porter was extremely friendly and helpful despite the late hour. Other staff throughout our stay were also very helpful. They were all cheerful, which makes a pleasant change.

The public areas all look great and loved the idea of having a gorgeous smelling candle in the reception area.

Problems start when you get in the room.

Positives:
+Comfy bed with good quality bedlinen
+Good selection of complimentary tea/coffee etc
+Excellent storage space

Negatives:
-Small bed
-Small room
-Small bathroom
-No bedside table on one side of the bed
-Limited space between bed and desk
-Carpet needs replacing
-Furniture needs updating as tired and outdated
-Charge to use safe
-No shower gel, just soap
-No opening window-realise that for health and safety, it can't fully open but being able to open it slightly would have been good
-Bathroom extremely old and tired - very disappointing. In desperate need of an update. Strange toilet position with all metal piping exposed. Water ran very slowly from shower, so made washing my hair a mission. Bath/shower seemed dirty but this was probably due to it's age
-Could hear everything in the corridor. Despite having a 'do not disturb' sign on the door, you still get disturbed by all antics in the corridor including the mini bar replenisher, who knocked on all doors along our corridor (not ours though) and shouted 'mini bar', which drove us mad after a while. Both mornings this happened and although it wasn't particularly early (10am ish), it was still irritating and disturbed us. Surely this job could wait until a little later or could be done more quietly

This is one of the cheaper hotels in Melbourne and you do tend to get what you pay for but the hotels website does talk the hotel up and I think this is slightly misleading.

I've stayed at other Mercure Hotels in Europe and the standard of the rooms has been far better, so I certainly wouldn't rule others Mercures out but I won't be returning to the Mercure Melbourne.

  • Stayed: June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank KDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHotelM, General Manager at Mercure Melbourne Treasury Gardens, responded to this reviewResponded June 24, 2008


Dear Ms Davies,


Thank you for taking the time to record your feedback in the TripAdvisor Traveler Review, regarding your recent stay at the Mercure Hotel Melbourne.

We are constantly working hard to ensure we provide excellence in service and it is only through your feedback that we can monitor where we need further improvement.

I was pleased to hear such favourable comments about the service you received from our staff. I have passed on your feedback to the relevant areas.



Yours sincerely,

ERKIN AYTEKIN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2008

Reasonable hotel set across the road from a large park in the centre of the city. Room was neat and tidy. Handu for short stays in the city.

Stayed: July 2006
2  Thank Sydneymax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this reviewResponded November 3, 2009

Dear Bullfamily,

We very much appreciate your comments regarding your stay at the Mercure Hotel Melbourne. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Phil O'Brien
General Manager
Mercure Melbourne Spring Street

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2008

We spend a weekend at this hotel with our children. Upon arrival the staff was very helpfull and polite. Our room was clean and comfy. The breakfast was very nice. When in Melbourne we will always stay at this hotel.



Vicki, Adelaide

Stayed: April 2008
1  Thank Magda17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2008

Great hotel really helpful staff.We stayed 3 nights with friends flew in from Singapore so arrived early!No problem they had rooms ready so that was great gave us loads of info on how to get around.Even though Melbourne was busy as tennis was just starting the hotel staff where always cheerful.THANKS for a GREAT stay would deffo recomend to others traveling to Melbourne.Breakfasts where a delight so much to choose from just what you want before spending a day on the great ocean rd!

  • Stayed: January 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
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    • Service
Thank farro44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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