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Reviews (3,554)
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Traveler rating
1,757
1,272
347
105
73
Show reviews that mention
All reviews queen street great location hardware lane the penthouse bourke st mall great stay central location room service full kitchen within walking distance home away from home living area great room would stay again washing machine easy access tram stop
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1,692 - 1,697 of 3,554 reviews
Reviewed September 8, 2016

I am sure this hotel will improve once refurbishing is complete, but our 4 bed apartment had several maintenance issues that needed addressing. In addition , the living room seating was inadequate for 4 people, and the servicing of the apartment was spasmodic without attention paid to the supply of basic kitchen cleaning supplies.

Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank penelopeg406
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samuel S, Guest Relations Manager at Adina Apartment Hotel Melbourne, responded to this reviewResponded September 14, 2016

Dear penelopeg406,

I am also disappointed you did not experience the high level of service we normally provide. I will address all maintenance and housekeeping issues immediately and ensure steps are taken to improve the quality of the cleaning service. I would like to point out we are undergoing a full refurbishment and we aim to be in the top 20 Hotels once complete.
I would like you to give us another chance in a few months time and review us again then.

Regards

Oli Jelaca
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2016

nice clean rooms with good light and space to work, desk could be a bit bigger, temperature was a little to low for me. very close to the place were I needed to be. close to the city centre. always taxi in front of the door

Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank karinsK7511PZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samuel S, Guest Relations Manager at Adina Apartment Hotel Melbourne, responded to this reviewResponded September 14, 2016

Dear karinsK7511PZ,

Thank you for your great feedback. We love being your "home away from home"!!! That's a compliment and a half. We are going through a full refurbishment, so new furniture, new bathrooms, new decor. I'm pleased you found our rooms clean and spacious, the taxi's are very handy at the front door too. I look forward to welcoming you back soon.

Regards

Oli Jelaca
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2016

My friends and I had a lovely stay. Very close to everything we wanted to do. The rooms are lovely and the staff extremely friendly. This is the third time I have stayed at Adina and will definitely stay again.

Date of stay: September 2016
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank margaretlR9194JH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samuel S, Guest Relations Manager at Adina Apartment Hotel Melbourne, responded to this reviewResponded September 11, 2016

Dear margaretlR9194JH,

Thank you for another perfect score! I trust your stay was perfect too. It's great to read you are a return guest and you found our team friendly and helpful. I thank you for coming back and posting this review on trip advisor, and I look forward to stay No. 4 so until then, take care and I will no doubt be welcoming you back soon.

Regards

Oli Jelaca
Guest Relations Manager

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Reviewed September 4, 2016

Beautiful well appointed spacious 2 bedroom apartment. Comfortable beds, great views and friendly staff. Great location, close to everything you need and within walking distance of the tram stop. Pool could have been a bit warmer.

Date of stay: September 2016
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Greendee75
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samuel S, Guest Relations Manager at Adina Apartment Hotel Melbourne, responded to this reviewResponded September 11, 2016

Dear Greendee75,

It is always a pleasure to read such a fantastic review. It sounds like you enjoyed yourself thoroughly. I'm very pleased you found are beds comfortable, the team to be friendly, the location is one of the best in Melbourne. The pool is normally around 27 degrees C and in the winter months perhaps it need be higher, I will address this with the maintenance department and monitor the progress. I do hope you will come back and visit us again!

Regards

Oli Jelaca
Guest Relations Manager

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Reviewed September 3, 2016

Great location - close to great restaurants and coffee. The staff are fabulous - very helpful and courteous. The rooms are nicely fitted out and very quiet too. Thanks to Felix and Terry for your helpful advice.

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Portsea1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samuel S, Guest Relations Manager at Adina Apartment Hotel Melbourne, responded to this reviewResponded September 11, 2016

Dear Portsea1,

Thank you for the perfect score!!! I'm pleased you found our team FABULOUS and courteous. I will definitely pass on your kind words to Terry and Felix as well as the QSR restaurant team. I appreciate the time taken to review our hotel and I look forward to welcoming you back soon.

Regards

Oli Jelaca
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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