My girlfriend and I recently stayed in this hotel which was a Saturday night, it was on a hot day of about 28 degrees. We had checked in and then showed to our room. The room was comfortable and clean but it was very hot in there. Tried turning on the air-conditionder and still nothing. We called reception to tell them and they said they will send someone up. We went to get a bite to eat and was gone for 15 minutes and returned and the room was still hot. Called reception again and the man said that someone has already been to your room and fixed it and I said no they have not. We then got a knock on our door saying did you know that the air-conditioner is broken and we said no. They offered us 2 small portable fans and we said it is quite hot could you please move us to another room? They said we only have 2 bedroom apartments left and that this is not possible, had to offer them extra money then the man said he will see what he can do. After waiting for 45mins I called reception and asked what was happening and they said that they are going to move us to another room and that they new all along that the air-conditioner was broken. Eventually moved into a simaler room. We checked out the next morning and we had to wait for the manager as he wanted to talk to us, he asked us if we had anyone else in our room and did we use the dishwasher and I had no clue what he was talking about but we felt very offended and I will never stay or recommend this hotel to anyone. The guy at reception was even laughing over the phone like a smart [--]when we tried to sort the air-conditioning problem. Not nice service at all.
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- Also Known As:
- Medina Grand Melbourne Hotel Melbourne
- Medina Grand Hotel Melbourne
- Melbourne Medina Grand Hotel