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“Fantastic hotel, beautiful welcoming staff, brilliant location!”

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Park Hyatt Melbourne
Ranked #7 of 160 Hotels in Melbourne
Certificate of Excellence
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Fantastic hotel, beautiful welcoming staff, brilliant location!”
Reviewed December 28, 2013

After a harrowing Christmas of frantic cooking and cleaning, it was a most welcome relief to check in to the Park Hyatt Melbourne for a couple of days of r&r.
I have to say from check in right through to check out our experience was phenomenal. The staff were attentive and seemingly genuine, not in the least bit 'snooty' as other reviewers have suggested.
Our room was bright, airy and clean with all the amenities one could possibly require.
The club lounge also airy and bright. The staff here, I have to say we're just wonderful and went above and beyond in their service. Happy hour was just that!
My only regret of this stay was not booking in for a massage and spa treatment...next time! I'll be back for sure, the Park Hyatt Melbourne has won me over - Thank you!

Room Tip: Request a room with a city or cathedral view.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaypers M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, January 1, 2014
Dear Kaypers M,
I am pleased the Park Hyatt Melbourne team was able to help you relax following your hectic Christmas. Thank you for your feedback following your stay - I will share your comments with our appreciative staff.
We look forward to welcoming you back again, so you can enjoy a Park Club Treatment in our spa.
Yours Sincerely
Brett Sweetman – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Houston, Texas
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 28, 2013

5 years since my last stay here, and the place still does not disappoint... Nestled in the quieter setting of several gardens and churches, the location is great for those wanting to be close to the cbd but not in the cbd... the gym/pool/spa facilities are nicely sized and accommodating... the staff is extremely friendly...

Room Tip: Rooms NOT with an interior courtyard view would probably be better for those seeking something speci...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aquatraxf15x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, January 1, 2014
Dear aquatraxf15x,
We are pleased to hear you enjoyed your stay at Park Hyatt Melbourne, and took advantage of our great location. We look forward to welcoming you back again.
Yours Sincerely
Brett Sweetman – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 27, 2013

We came to the Park Hyatt based on it's excellent international reputation but some things were amiss.
Parking was a bit of a nightmare (entrance labelled "The Park Hyatt Melbourne" turned out to be a public car park and we had to leave to bring our car round for the actual hotel car park. This wasn't so much of an issue, just mildly inconvenient.
Upon check-in, I asked about breakfast times and we were informed that breakfast finished at 11am. The following day, we went down to breakfast around 10.45am (for a quick breakfast) and were told that the 11am finish time was for weekends only (we checked in at the weekend and were staying until Tuesday!) Although there is coffee in a small cafe in the foyer, we were a bit irked that we hadn't been told about the breakfast times in full. Thankfully in Melbourne there is plenty of choice of places to get brekkie!
But the real issue was the wifi. I asked about it and received the password instructions. There was a choice of payment plan. $0.55 a minute or $30 a day. I needed email for a couple of minutes a day tops so used it then shut my wifi off. Imagine our surprise when at checkout, we were presented with a $90 wifi bill. Apparently I had to actively logout the wifi (not just shut off the device) To be fair, the staff did just charge me for one day after I argued it. I should have been more aware but due to travelling to around 25 hotels a year, this was a first for me! Plus, when I asked about the wifi at check in (and about breakfast!) it would have been nice if we had been given all the necessary information. I can't help but feel somewhat conned- it is easy to make a quick buck out of business guests who have a company to charge.
Interestingly, the next stay a week later was at another Melbourne hotel (one that is #1 in Trip Advisor!) Their wifi- $5 a day.....

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phoenix313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, January 1, 2014
Dear Pheonix 313,
I appreciate the time you have taken to provide your feedback. Your comments regarding our communication of our breakfast timings have been shared with the team and addressed. I do apologise for the confusion during your recent visit.
Furthermore, I am pleased to advise, effective 1 January 2014, Park Hyatt Melbourne guests who stay within the hotel are entitled to complimentary internet from the duration of their stay.
I look forward to welcoming you back to Park Hyatt Melbourne, next time you visit Melbourne.
Yours Sincerely
Brett Sweetman – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
150 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed December 26, 2013 via mobile

Stayed here for a night with my wife as a part of our honeymoon trip. The check-in was done swiftly and brief introduction of the hotel facilities was given too. Pretty surprised to find a tennis court on the 14th floor. We stayed in a park deluxe spa room. The room was very spacious with a lounge chairs, a separate work desk, king size bed with reading lamps and telephones on both sides. The marble spa bath and walk-in shower was great too! There was television embedded with the wall and speakers hidden above the bath's false roof to relax while you bathe. The bath also offers a breathtaking city skyline view. There were usual amenities like iron board, mini bar, bathrobes and designer toiletries but the Nespresso machine was a sweet surprise.

Actually, I arranged for a cake to be delivered at my room when the clock strikes 12 with the Visa concierge people as it was my wife's birthday the next day but I figured they messed it up by not confirming it with the hotel's concierge people. I was terribly disappointed and shared it with Stephanie, the front desk officer on duty that day. She said she can't get a cake from the hotel as the kitchen was closed for the day but I could get something from their room-service dessert menu and get it delivered to my room. She also suggested few cake shops located near the hotel if I decide to buy a cake the next day. I decided to get a dessert from the room service menu. At 12, a lady from the hotel greeted my wife with a dessert, a bottle of red wine and a box of chocolates. Very sweet of them.

We had our breakfast at the radii restaurant which was the usual fare of cereals, breads, pastries, pre-made muselli and a station for eggs and suagaes. The food above par but not outstanding. They offered umbrellas at entrance as it was slightly drizzling.

I would stay it was pleasant and comfortable stay and the hotel is luxurious.

Stayed December 2013, traveled as a couple
Helpful?
Thank Laksh85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, December 28, 2013
Dear Laksh85,
Thank you for choosing Park Hyatt Melbourne as part of your honeymoon, I am happy to hear you enjoyed the guest room facilities, and had a comfortable stay. Your comments regarding Stephanie are appreciated, and I am glad we assisted in your wife enjoying her birthday.
Thank you for your feedback, we look forward to seeing you again when you are in Melbourne next time.
Yours Sincerely
Brett Sweetman – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania,
Level 5 Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 26, 2013

overall excellent stay we had bed/breakfast package . room was excellent watching tv in a lovely big bath was great after a plane trip. room service food was good little expensive but to be expected. Breakfast was lovely and staff excellent. it is a 10-15 min walk to center of city which is ok as we like to walk you can also hop on a tram. our room overlooked beautiful church the bells did ring for a short time in the afternoon but ok. Pool/spa was lovely and the gym was well equipped.We had a young child and they provided a lovely welcome pack and cot which was great.The only negative for me was reception on arrival the man was not friendly and staff on reception seemed tense but apart from that would recommend the Park Hyatt :)

Room Tip: If you dont like church bells ask for room away from cathedral but they werent too bad and not at ni...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HobartianExplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, December 28, 2013
Dear TravellingHobartians,
I appreciate you providing your feedback following your stay at our hotel. I am glad you enjoyed the guest room facilities, including the spacious bath tub with private television. Your experience on arrival was disappointing to hear, and I will pass on your comments to the team.
I look forward to welcoming you back to Park Hyatt Melbourne when you next visit Melbourne.
Yours Sincerely
Brett Sweetman – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 6 Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 18, 2013

Absolutely stunning. We stayed four nights at the start of the year. Check in was a breeze, despite the fact that there was a trainee. The concierge was polite and very helpful. The room was very spacious with a lounging area and huge comfortable bed. I especially enjoyed the spa bath, closet and vanity. This is the sort of room you don't want to leave! We had room service one night and we thoroughly enjoyed it. Our room overlooked a picturesque cathedral across the road which added to the atmosphere. This hotel is just amazing and my favorite in Melbourne.

  • Stayed February 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SashDav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, December 28, 2013
Dear Hwak89,
Thank you for sharing your feedback following your stay at Park Hyatt Melbourne. We are pleased you enjoyed the facilities and atmosphere of this property, and look forward to welcoming you back again.
Yours Sincerely
Brett Sweetman – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 1 Contributor
2 reviews
Reviewed December 16, 2013

Best hotel in Melbourne by far. The attention to detail was exceptional, little touches make all the difference to a stay. Our room was large with an amazing view (see photo) also great being able to open windows in the room. We found the location perfect, easy walk to the shops or trams and as the hotel is surrounded by trees and gardens it was very tranquil. We enjoyed the use of the spa, gym, pool and club lounge and found everything perfect. Would highly recommend this hotel we will be back.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fiona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, December 18, 2013
Dear Fiona C,

Thank you for your feedback following your stay at our property. I am pleased to hear you made use of our hotel facilities and enjoyed the spacious guest rooms. The hotel is certainly located in a beautiful part of the city, and I look forward to welcoming you back to Park Hyatt Melbourne in the future.

Yours Sincerely

Brett Sweetman – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Melbourne

Property: Park Hyatt Melbourne
Address: 1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Melbourne
#3 Spa Hotel in Melbourne
#4 Romantic Hotel in Melbourne
#4 Family Hotel in Melbourne
#6 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Park Hyatt Melbourne 5*
Number of rooms: 240
Official Description (provided by the hotel):
Overlooking St. Patrick’s Cathedral, Fitzroy Gardens and the cosmopolitan mix of Victorian and modern architecture of the central business district, Park Hyatt Melbourne offers an exclusive sanctuary in the heart of the city. Our hotel in Melbourne CBD provides a warm ambiance and exceptional levels of personalised service and luxury amenities. Renowned for having the largest 240 guestrooms & suites in Melbourne with walk in robes, Italian marble ensuites and open windows, our luxury hotel provides an unparalleled experience of elegant, contemporary luxury. Guests are invited to enjoy the award-winning radii restaurant & bar, the vibrant Tea Lounge and Park Club Health & Day Spa featuring an indoor aquamarine pool, spa, sauna, gym and private sun deck. Our Melbourne hotel is only 22km from Melbourne Airport, and is convenient to most city attractions around the city centre. It is within walking distance to the Melbourne Cricket Ground (MCG), home of the Australian Football League (AFL) and test cricket, The Melbourne Museum and the best boutique shopping, cafes, restaurants and theatre districts. Park Hyatt Melbourne is also ideally positioned just steps from Parliament Station and Melbourne's free tram zone. ... more   less 
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Also Known As:
Park Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt

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