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“A major part of a memorable three days in Melbourne”
Review of Mantra On Russell

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Mantra On Russell
Ranked #36 of 160 Hotels in Melbourne
Certificate of Excellence
Alstonville, Australia
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A major part of a memorable three days in Melbourne”
Reviewed May 9, 2014

The self -contained apartment at the Mantra was most accommodating. Large well- furnished
lounge & dining room with views over Melbourne. At night it was a pleasure to jump into a comfortable bed after a swim in the pool and a shower in the good size bathroom.
Mantra on Russell is close to Chinatown with an easy walk to main shopping area. Staff were always obliging. We would have no hesitation in staying there again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ericabill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,223 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Vietnamese first
  • Any
English first
Southport, England, United Kingdom
Level 6 Contributor
193 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed May 6, 2014

We stayed here for two nights, the room was bright and clean, could be cleaner, the fridge and bath were slightly grubby, and the spare mustard blanket they leave in the room for extra warmth was stained, so there could be improvements, it had all the essentials you require, toiletries, hairdryer, tv, extra pillows and kitchenette.
The strange thing for us, was when we arrived we had a mini bar in our room, we went for a walk to get some water and bits for our room, and when we returned the whole mini bar had gone, we went to tell the receptionist at the time, as we did not want to get charged for the mystery vanishing mini bar, they said they would Leave a note, so we continued our stay and had a lovely stay in Melbourne the bed was comfortable and no noise to disturb us, the pool is not a bad size for a indoor hotel pool and the gym has everything needed for a good workout.
On checkout we got asked did we use anything from the mini bar so we replied our mini bar was removed shortly after we checked in, we said there should be a note, but no! The lady apologised and said i don't know why that happened, we explained its not a problem we just don't want to end up being billed for it, so she told us she would leave a note also, so we checked out and paid cash, but they are still holding my deposit as it compulsory, it clears after 4-5 days so its worrying for us regarding the situation, if we had not had this problem i would of rated the hotel value average but for all the confusion and communication error i am rating poor value for money, as i have stayed in better value hotels in Melbourne. I would probably stay again if i found a good deal.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, General Manager at Mantra On Russell, responded to this review, February 12, 2016
Dear Sarah G,

Thank you for taking the time to review.

I have reviewed together with my team to refine how we ensure that all of our guests have fantastic stay.

I hope that we have the opportunity to welcome you back to the hotel to show you the fantastic hotel and the friendly service that we pride ourselves on.

Kind regards
Jeremy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2014

Lifts, corridors need vacuuming. Carpets have holes and bumps in them. Curtains dirty, hair everywhere in the bathroom, housekeeping does a poor job tidying up in the room. Pool area is also dirty.
Restaurant food is below average.
On the positive stuff friendly and helpful.
I will never again stay in a Mantra hotel.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, General Manager at Mantra On Russell, responded to this review, February 12, 2016
Dear A L,

Thank you for taking the time to review.

I have reviewed together with my team to ensure that we mitigate some of the issues you experienced.
I do apologise that you were negatively impacted during your stay and hope that we have the opportunity to welcome you back to the hotel to show you the fantastic hotel and friendly service that we pride ourselves on.

Kind regards
Jeremy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 1, 2014

I wrote this review purely because these hotel apartments were quite a lot better than I expected. Had a one bedroom suite, not a huge size but plenty comfortable enough. Had some issues with payment that were completely the fault of the travel booker, but the reception staff dealt with these problems quite effectively. Will definitely stay again as the location was also superb. Less than a 10 minute walk to an excellent choice of restaurants in Lygon Street, not to mention being across the road from the entrance to Chinatown. More than happy.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ContributinTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level 4 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 29, 2014

Our family stayed 4 nights in a two-key apartment on the 10th floor. GREAT location, close to restaurants, 7-11, take away alcohol outlets ... could not be better. Room was spacious, clean and serviced every day. All staff were friendly and helpful whenever needed. Would definitely stay here again and would not hesitate to recommend. May cost more than some, but is worth the extra $.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEQueenslander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 28, 2014

I stayed at the Mantra a few weeks back with some friends and I was very impressed by the fit-out and cleanliness of the rooms. It is also worth mentioning the level of professionalism displayed by the staff there, especially one staff member by the name of Sarah who went out of her way to make us feel welcome and at home. Will definitely be staying there again next time im in Melbourne.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ben171677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 27, 2014

I stayed for 5 nights from 19th April 2014. The room was great, spacious, clean and all we needed for our trip. Staff are friendly, and housekeeping was done daily without any issues. This hotel is central to everything, so if you are here as a tourist like me then I highly recommend. I wouldn't hesitate to book again. I read some of the reviews moaning about lighting, and old decor etc....if the the hotel is the most important part of your stay than upgrade to a 5 star, for the price this place is all you need for a comfotable, clean and friendly hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mantra On Russell

Property: Mantra On Russell
Address: 222 Russell St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Melbourne
#35 Luxury Hotel in Melbourne
#46 Romantic Hotel in Melbourne
#60 Family Hotel in Melbourne
#63 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra On Russell 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
Mantra on Russell is within close proximity to all of Melbourne's premium attractions including boutique shopping, famous eat streets and a superb array of cafes and bars, theatres, sporting venues and cultural experiences. Mantra on Russell offers studio and apartment-style rooms all featuring air-conditioning, fully-equipped kitchens, bathrooms, laundry facilities and most apartments also have a private balcony. For business travellers rooms can double as an office with direct-dial ISDN telephones with voicemail, data-point and broadband access in all rooms. With a range of facilities and services including 24-hour reception, concierge service, heated swimming pool, spa, fully-equipped gymnasium and Home Kitchen & Bar located within Mantra on Russell which provides breakfast, lunch, dinner and 24 hour room service. Undercover parking is available at a cost. The Mantra on Russell is ideally positioned and styled to offer contemporary accommodation in the heart of Melbourne, ideal for business travellers, holiday makers, short-term and long-term guests. Please Note: Mantra on Russell has a strict NO PARTY POLICY and enforced to ensure the comfort of all our guests ... more   less 
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Also Known As:
Mantra On Russell Melbourne
Mantra On Russell Hotel Melbourne

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