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“Large apartments and easy living!”
Review of Mantra On Russell

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Mantra On Russell
Ranked #36 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed December 30, 2013

We travelled to Melbourne over Xmas and stayed for 6 nights in an 2 bedroom interconnecting apartment at the Mantra on Russell. Being the busy xmas period coupled with the Boxing Day cricket test match, demand for units in Melbourne was high and consequently we paid top dollar for our accommodation. That said what we got was a large,well appointed and clean apartment which was fully self-contained, including washing machine and clothes dryer (essential for a travelling family) that met our needs very well (and they were serviced daily!). The decor was a bit old fashioned, the lighting a bit dim and the carpets probably need replacing, but this did not detract from what was a very enjoyable stay for us. As mentioned in other reviews on this property, the hotel staff were excellent and could not be more helpful. Nothing was too much trouble and everything was dealt with efficiently and pleasantly. Kudos to all of them. We only dined in the Up One restaurant on the 1st floor on one occasion for dinner and had an excellent meal. The Mantra is almost right on China Town and only a short walk to the Lygon Street restaurant precinct so this was very handy. Also the Bourke Street mall is also only less than a 5 minute walk away. In summary, we enjoyed our stay and would not hesitate to stay again in the future.

  • Stayed: December 2013, traveled with family
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Thank NQAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 26, 2013

Our 2 bedroom apartment was a good size for 1 or 2 couples. There’s a kitchen with oven/cook top, mid-sized fridge & dishwasher. A cupboard houses a full sized washer and tumble dryer. The bathroom shows a little age but had a good shower/bath & generous shelf space around the basin. A second toilet will be a bonus when sharing with others. Both bedrooms had king beds good sized robes, one with a TV and small safe. Lounge has a 4 seat dining table, sofa, armchairs, a desk and chair. Sleep quality is great in the generous sized beds. Secure parking is onsite and costs $30/day.
Curiously, there’s a mini stereo in the lounge room which has an old world cassette player (anyone travel with cassettes?). At this level of accommodation an iPod dock should be provided as should be a DVD player for the kids favourite movies without having to pay per view or bring your own player. The carpet in our apartment needs a good clean or renewing and the windows were very dirty.
These apartments are in a terrific location, right next to Chinatown, great restaurants and shopping and quite well appointed apartment but let down by some easily fixed issues.
Overall a very comfortable stay and we’d stay again.

  • Stayed: December 2013, traveled as a couple
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Thank Stevejomac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor F, Manager at Mantra On Russell, responded to this reviewResponded December 31, 2013

Dear Stevejomac,

Thank you very much for your review.

Guest feedback is very important as it allows us to improve our product and services moving forward. We are actually in the planning stage of an upgrade so your comments are appreciated and your suggestions are actually part of what we will be changing in the future so thanks again for that.

I am pleased you enjoyed your stay and hope we can welcome you back soon.

Kind regards,
Victor Faisca
Hotel Manager

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Reviewed December 26, 2013

Stayed for a week in December in a two bedroom apartment. Incredibly convenient location close to Melbourne Central shopping centre and train stations. Thought it may be noisy being in the heart of the CBD but noise was not an issue on the 11th floor. Two bedroom apartment had 1.5 bathroom which was convenient with 4 adults staying. Excellent service by front desk staff, made us all feel incredibly welcome. Free wifi would make this excellent apartment even better. Will definitely visit when next in Melbourne.

  • Stayed: December 2013, traveled with family
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Thank EPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor F, Manager at Mantra On Russell, responded to this reviewResponded December 31, 2013

Dear EPerth,

Thank you for sharing your experience here on Tripadvisor.

I agree that we have a terrific location and am very pleased that our team made you feel welcome. We are looking into our Internet service at the moment so your comment is appreciated.

Hope to welcome you back soon.

Kind regards,
Victor Faisca
Hotel Manager

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Reviewed December 22, 2013

I stayed in Mantra on Russell with my husband and 2 children and we just loved it! We have been to Melbourne several times and have stayed in different apartments. Must say that this was probably THE BEST! Kudos to the management for having staff who provide excellent service. We were particularly impressed with Mr Aaron Light and his colleague (not sure of his name) at the front desk. They were very pleasant and helpful. They made it a point to acknowledge us each time they saw us. Have not seen this sort of service elsewhere in Melbourne. We have stayed in several other apartments during our previous trips to Melbourne but none of them can match up to this exprience. Our 2-bedroom apartment was clean and well-maintained. The housekeeping staff were also efficient and pleasant especially the head of housekeeping. She was quick to respond to our requests. The location was excellent and great for shopping. We will certainly stay in Mantra on Russell again and recommend it to our friends.

  • Stayed: December 2013, traveled with family
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2  Thank Padthma2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor F, Manager at Mantra On Russell, responded to this reviewResponded December 31, 2013

Dear Padthma2013,

Welcome to tripadvisor and thank you for your positive review.

We are delighted that you thoroughly enjoyed your stay with us. Aaron, the housekeeping staff and all the team here are always going above and beyond in guest service which makes us very lucky to have them. Thank you for mentioning them in your comments.

We look forward to welcoming you back soon.

Kind regards
Victor Faisca
Hotel Manager

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Reviewed December 16, 2013

We had a two bedroom apartment, it was enough space for 5 people. I'm a local in Melbourne and was looking for a hotel room in the CBD to avoid the long cab ride home. I arrived on site and the room was ready for me and group of friends. the site had made up the fold out couch and the room was setup exactly as requested.

I multiple dealings with Karl who was able to help when making the original booking and then the upgrade to a 2 bedroom apartment at a very good price. Compliments go to all the staff onsite as they were all very responsive to anyone being in the lobby including as i arrived back at the hotel in the early hours of the morning.

Personally i would recommend this hotel to any of my friends and many who where in the group with me wouldn't ever hesitate to stay their again. I would like to personally thanks Karl for his assistance during my stay as he made it such an easy experience and was able to assist in all parts of my stay

Thanks

  • Stayed: December 2013, traveled with friends
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1  Thank Daniel_Piper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor F, Manager at Mantra On Russell, responded to this reviewResponded December 31, 2013

Dear Daniel_Piper,

Thank you very much for taking the time to provide your feedback.

I have shared your comments with all the team and congratulated Karl for making your stay so memorable.

We look forward to welcoming you back when you next decide to stay in the city.

Kind regards
Victor Faisca
Hotel Manager

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Reviewed November 25, 2013

Been in Melbourne for the weekend, had stayed at the Mantra on Russell before and it didn't disappoint this time either. Great location, Breakfast not too bad either. Room was a good size, loved the pool, had a swim each day.The night staff boys were exceptional and were very helpful and made us feel like friends not just visitors, couldn't do enough for us, (Aaron and Sandy in particular). Well done and look forward to our next visit.

  • Stayed: November 2013, traveled with friends
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1  Thank blackie011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this reviewResponded November 28, 2013

Hi blackie011

Always great to have our Kiwi neighbours in to stay! The team and I appreciated your fine comments particularly the two reception team members you highlighted. Glad we made you feel right at home.

The team and I look forward to being of service to you again in the future.

Kind Regards

Mike Blank
(Kiwi) Hotel Operations Manager

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Reviewed November 24, 2013

My husband and I stayed in a one bedroom apartment and couldn't fault it.

The apartment was more of a home unit which was nicely furnished with modern and well maintained furniture. The bed was very comfortable and we were able to sleep without any traffic or street noise.

The reception staff were welcoming and very professional which created a very good first impression.

Would stay there again when next in Melbourne.

Stayed: November 2013, traveled as a couple
Thank gdshoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this reviewResponded November 28, 2013

Hello gdshoey

Thank you for the great review and as mentioned our One Bedroom Apartments at 66sm do represent great value and provide more of a home away from home style of accommodation than your typical hotel product.

Also thanks for the Reception team feedback we share all reviews with them and find its great motivation in developing our service culture.

We look forward to welcoming you back again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra On Russell

Address: 222 Russell St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Melbourne
#46 Romantic Hotel in Melbourne
#60 Family Hotel in Melbourne
#63 Business Hotel in Melbourne
Price Range: $124 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mantra On Russell 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
Mantra on Russell is within close proximity to all of Melbourne's premium attractions including boutique shopping, famous eat streets and a superb array of cafes and bars, theatres, sporting venues and cultural experiences. Mantra on Russell offers studio and apartment-style rooms all featuring air-conditioning, fully-equipped kitchens, bathrooms, laundry facilities and most apartments also have a private balcony. For business travellers rooms can double as an office with direct-dial ISDN telephones with voicemail, data-point and broadband access in all rooms. With a range of facilities and services including 24-hour reception, concierge service, heated swimming pool, spa, fully-equipped gymnasium and Home Kitchen & Bar located within Mantra on Russell which provides breakfast, lunch, dinner and 24 hour room service. Undercover parking is available at a cost. Please Note: Mantra on Russell has a strict NO PARTY POLICY and enforced to ensure the comfort of all our guests ... more   less 
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Also Known As:
Mantra On Russell Melbourne
Mantra On Russell Hotel Melbourne

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