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“Very helpful staff, great big room”
4 of 5 bubbles Review of Mantra On Russell

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Mantra On Russell
Ranked #36 of 158 Hotels in Melbourne
Certificate of Excellence
Canberra, Australia
Level Contributor
174 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Very helpful staff, great big room”
4 of 5 bubbles Reviewed September 15, 2013

Travel agent had booked m stay for the wrong night; however hotel staff sorted this out quickly. Room was very large and comfortable. Only negative was it was a bit noisy during night when a party in china town was on. The location is very convenient.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Harrison-act
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, September 19, 2013
Hi Harrison-act

Great to hear we got your booking sorted for you and that you found our accommodation to your liking. Being in the inner city we do have higher ambient noise levels particular on the weekends with our proximity to China Town however always feel free to contact our staff if you detect late night buskers as our team have them moved on extremely quickly as it breeches city ordinance.

Again thanks for the great review and we look forward to having you stay again in the future.

Kind Regards

Mike Blank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,917 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (279)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Vietnamese first
  • Any
English first
Wellington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 13, 2013

The location of the hotel was excellent for eating and shopping. We stayed for 7 nights and had a two bedroom apartment for 2 adults and 3 children and had more than enough room. We had a large bathroom as well as a separate toilet. The pool/spa area was fantastic for the kids. The staff on the front desk were extremely friendly and helpful. The lighting in the room wasn't the best and we couldn't really control the air conditioning. Overall we would deifinitely stay here again because of the location and the friendly staff.

Room Tip: We had an apartment facing the main street and was quite noisy especially on the weekend; expected t...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, September 19, 2013
Hello Tony F

Thanks for writing always a delight to have guests in from NZ. You've highlighted some of our great features including location for those two extremely popular past time - eating and shopping! A special thanks for mentioning the team we share all our feedback with them.

Hopefully we can be of service to you again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed September 9, 2013

Great hotel in handy location around the corner from Londsdale Street and a couple of blocks from good cafes and bars.

We had a small apartment and the kitchen was surprisingly big and well stocked. Large living area and HUGE bathroom.

Bed extremely comfortable and everything was extremely clean

The only problem was that it was really hard to control the heating and the windows didn't quite seal properly so there was always a breeze coming through the edges - so got a bit chilly at night and particularly in the bathroom.

Can't comment on breakfast (why have a hotel breakfast when you are surrounded by some of the best cafes in the country??) but overall the stay was great enough to choose Mantra again next Melbourne visit.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Tina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, September 19, 2013
Hi Tina W

We do enjoy a great central city location with easy access to trams, boutiques and iconic department stores and as you mention a great range of Melbourne bars and cafes either on our doorstep or within an easy stroll.

As mentioned in an earlier post our air-conditioning system has a master setting per floor to provide either heating or cooling within a temperature range so we do experience seasonal issues in autumn and spring when guests require differing outputs and our crazy Melbourne weather settles into summer as per the current situation. Our team are always happy to help with additional heaters however.

Thanks for writing and we look forward to welcoming you back again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 8, 2013

We did not find quick information regarding the city we were visiting. The resort only provided us a lousy map that was unreadable as a very small photocopy.
We would have assumed that as in many other hotels we have had a stay, we would have had access to a lot of informative maps of the area. We had to ask where we could get them and could not explain why the hotel could not provide them right away themselves.
Therefore we lost time and we did not have a lot of it.
The apartment was spacious, but the bathroom with its bathtub was not very friendly for older people. A shower recess would have suited us better.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Salvatore S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, September 19, 2013
Hi Salvatore S

Thanks for posting your feedback and sorry you felt we failed to deliver on the tourist information maps we have to hand. We do have an A3 sized attractions map and an A4 sized enhanced map of the inner city street grid which the team use to give directions to places like David Jones etc - but we don't carry large Melbourne maps or regional maps. We do also have 128 differing brochures covering city, suburban and regional attractions and activities next to reception. Historically we've found that to be sufficient however I will review with the team to see what other options may be available.

Thanks again for writing.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
110 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed September 4, 2013

The location is good and the hotel is okay but my stay - and the stay of a large number of my colleagues - was a disaster because of one thing: their Air condtioning / heating.
Melbourne is a city of extremes, very cold and unpleasant in winter and very hot in summer. So the fact that this hotel has no ability for you to adjust the temperature in your room makes it a serious problem.
I stayed for 4 nights and the heating was turned up so high that the room was sweltering, I kept calling the front desk - as per the instructions in the room - but was told that if they adjusted it then it would affect the entire floor so they couldn't do anything about it!!
I was forced to open the window and the had the issue of the pounding bass from the nightclub downstairs.
My colleagues were experiencing exactly the same issues. We got no sleep for the entire stay.
Cannot recommend.

Room Tip: Choose a room in another hotel!
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrDBP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, September 5, 2013
Hi MrDBP

Thanks for the feedback regarding your recent stay. In autumn and spring each year for a period of a couple of weeks we do experience issues with our air-conditioning system - it's configured by floor to provide either heating or cooling with a normal range of temperature settings available ie 18 - 30 degrees however we have to switch between either function so if people like it hot versus people like a little cooling we get conflicting requests as we transition from seasons. Going forward we are reviewing our total system with a view to replacement which would then allow guests individual control.

I do apologies for the impact this had on your recent stay and have reviewed with the Front Office team other alternatives that could have been offered in your situation.

Thanks again for writing.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 4, 2013

Excellent location (though on Friday and Saturday can be noisy from nearby nightclub) Right on Chinatown and a short taxi drive to The Italian restaurants. Suite very spacious and very reasonably priced. Staff very friendly and helpful (even advised us not to tell taxi driver where we are going till in the car otherwise they wont take short trips). Would definitely stay again

  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Doonie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, September 5, 2013
Hi Doonie57

Delighted to hear you enjoyed your recent stay with us, we do enjoy a fantastic city location. Thanks for sharing the "Traveller Tip" it's a good one. We look forward to welcoming you back again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

Front desk staff so efficient and very nice, the rooms are very spacious, right in the middle of Melbourne, so many restaurants, and a supermarket close by, it can be a bit exxy but I happened to get a great deal so was happy with that, have stayed about 5 times now over the years, love it, brekky very nice although they let our plates stack up somewhat and we noticed some had omelettes or fried eggs and cappuccinos which we weren't asked or advised about but still a great start to the day

Room Tip: Ask for one facing onto Russell St, we didn't get one this time, maybe one bedrooms aren't...
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kcupit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, August 29, 2013
Hi Kcupit

Delighted to be of service to you again for your 5th stay - your continued support of our hotel is appreciated. If I can add a breakfast tip our standard buffet offering for eggs is scrambled however please feel free to request your preferred egg preference from any of our waiting team which are prepared to order.

Thanks again for writing and we look forward to welcoming you back again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra On Russell

Property: Mantra On Russell
Address: 222 Russell St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Melbourne
#46 Romantic Hotel in Melbourne
#60 Family Hotel in Melbourne
#63 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mantra On Russell 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
Mantra on Russell is within close proximity to all of Melbourne's premium attractions including boutique shopping, famous eat streets and a superb array of cafes and bars, theatres, sporting venues and cultural experiences. Mantra on Russell offers studio and apartment-style rooms all featuring air-conditioning, fully-equipped kitchens, bathrooms, laundry facilities and most apartments also have a private balcony. For business travellers rooms can double as an office with direct-dial ISDN telephones with voicemail, data-point and broadband access in all rooms. With a range of facilities and services including 24-hour reception, concierge service, heated swimming pool, spa, fully-equipped gymnasium and Home Kitchen & Bar located within Mantra on Russell which provides breakfast, lunch, dinner and 24 hour room service. Undercover parking is available at a cost. The Mantra on Russell is ideally positioned and styled to offer contemporary accommodation in the heart of Melbourne, ideal for business travellers, holiday makers, short-term and long-term guests. Please Note: Mantra on Russell has a strict NO PARTY POLICY and enforced to ensure the comfort of all our guests ... more   less 
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Also Known As:
Mantra On Russell Melbourne
Mantra On Russell Hotel Melbourne

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