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“Excellent!!!”
5 of 5 bubbles Review of Mantra On Russell

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Mantra On Russell
Ranked #36 of 158 Hotels in Melbourne
Certificate of Excellence
Lancashire
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent!!!”
Reviewed July 24, 2013

Stayed in a 1bed studio apartment. Fab facilities! Staff extra helpful. So impressed that we have decided to stay in the mantra in other Australian cities that we are visiting. Bed rooms and en suite excellent and clean. Located in a nice area with plenty to do.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, July 29, 2013
Loved the "Excellent" Kate874 and glad we could be of service to you for your recent Melbourne stay. Thanks for posting!

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,901 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (279)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Vietnamese first
  • Any
English first
Apollo Bay, Australia
1 review
Reviewed July 21, 2013

Check in was the terrible. The guy at the desk only said you have credit card?? Asked for 2 single beds, was not told the sofa was a fold away, was not told anything about breakfast or anything to do with the restaurant. Cupboards in the room still had marks where something had been spilt & also the fridge door was dirty. The room itself was great & the bed amazing, but having had worked for The Mantra Group at Peppers I found it overall very disappointing, went to another guy on check out & was much better. Don't like the $100.00 credit card pre auth either, for families that are on a budget this is way to much. Even at Peppers we didn't take that much.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimmy566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, July 29, 2013
Hi Kimmy566 you've indicated you are a Mantra Group employee please feel free to contact me via my company email to review the issues you experienced.

Thanks and Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
58 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 20, 2013

Stayed for 2 nights in a 1 bedroomed apartment that I had got on special. This place has the wow factor. A large lounge and kitchen area and a large separate bedroom. The bed was king sized and so comfortable. The bathroom was awesome as well. The hotel is located in a great area and walking distance to everything. Would definitely stay here again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Navik5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, July 29, 2013
Great review thanks Lozzie87 we appreciate you taking the time to write! The team were delighted to read your feedback. (In regards to room vacuuming the service schedule for a longer stay is alternate days unless visibly required).

We appreciated your business and look forward to welcoming you back again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 20, 2013

I stayed at the Mantra on Russell for two weeks on a business trip, and I couldn't fault this hotel. The room was spacious, comfortable and clean, the reception staff were extremely welcoming and helpful and the location is very central.

My only complaint would be that the room service staff forgot to replace my towels twice and didn't appear to vacuum the floors daily. However, a quick call to reception and clean towels were bought up to my room within minutes.

All in all, this is a great hotel. I will be back... weather on business or for a vacation.

  • Stayed July 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lozzie87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, August 14, 2013
Hi Lozzie87 - Thanks for taking the time to write and share your recent stay experience. Thanks also for the housekeeping feedback regarding towels and vacuuming which I've reviewed with our Executive Housekeeper. We are always working to ensure the best guest stay experience possible so appreciate your comments.

We look forward to welcoming you back again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Werribee, Australia
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 20, 2013

Central location, good facilities, clean room. We enjoyed our stay here (2 bedroom apartment), especially since it is located so close to the Bourke Street Mall shops. Our only complaint was that the pillows were a bit lumpy. Good kitchenette too and enough room for the four of us.

  • Stayed July 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, July 29, 2013
Hello Tanya B

Thanks for taking the time to share your recent stay experience and great to hear you enjoyed your stay - on the lumpy pillow front always feel free to contact Housekeeping as we have a few different styles available dependant on individual preference.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hobart tasmania
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 19, 2013

My girlfriend and I decided to go to Melbourne for a shopping spree & being many times before to Melbourne but never found good central hotel,but now, I've found the best of all,,MANTRA ON RUSSELL..Wow this place is superb,we stayed in a two bedroom unit 4th floor, our room was spacious,so big and clean & our balcony was so big,it was a huge one..we arrived early &were lucky to have our room ready..All of the staff were very kind & helpful,our days were very full of shopping & the best of all,we were right IN THE CITY,didn't have to walk far & having a kitchenette with a supermarket around the corner,it was great..the breakfast was terrific with a plenty to eat,,good value..we stayed 5nts and it was just,a wonderful place to stay,Ohh & we loved the pool..
I will definitely be back to stay again!!!
Thank you...

Room Tip: Stay in a unit with kitchenette with lots of room
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank di_dee_57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, July 29, 2013
Hi di_dee_57

Wow top review the team will be delighted to read and great to hear you managed a little retail therapy while you were with us!

We look forward to welcoming you back again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 18, 2013

Hotel was in an excellent location and was within walking distance of pretty much everything. We stayed in a one bedroom apartment which was fine, apart from the carpet needing a clean. There were 3 people in our party so we needed an additional bed which was a stretcher bed. This was too uncomfortable to sleep on. There were only 2 of everything in the room in the way of glasses, mugs etc but once we mentioned it additional items were provided. The reception staff were very friendly and helpful.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, August 14, 2013
Hi Helen H

Thanks for taking the time to post your recent stay experience and that you found our staff to be "friendly and helpful” I was pleased also to read our team had responded quickly to your additional requirements.

Thanks again for choosing us and we look forward to being of service to you again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra On Russell

Property: Mantra On Russell
Address: 222 Russell St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Melbourne
#46 Romantic Hotel in Melbourne
#60 Family Hotel in Melbourne
#63 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mantra On Russell 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
Mantra on Russell is within close proximity to all of Melbourne's premium attractions including boutique shopping, famous eat streets and a superb array of cafes and bars, theatres, sporting venues and cultural experiences. Mantra on Russell offers studio and apartment-style rooms all featuring air-conditioning, fully-equipped kitchens, bathrooms, laundry facilities and most apartments also have a private balcony. For business travellers rooms can double as an office with direct-dial ISDN telephones with voicemail, data-point and broadband access in all rooms. With a range of facilities and services including 24-hour reception, concierge service, heated swimming pool, spa, fully-equipped gymnasium and Home Kitchen & Bar located within Mantra on Russell which provides breakfast, lunch, dinner and 24 hour room service. Undercover parking is available at a cost. The Mantra on Russell is ideally positioned and styled to offer contemporary accommodation in the heart of Melbourne, ideal for business travellers, holiday makers, short-term and long-term guests. Please Note: Mantra on Russell has a strict NO PARTY POLICY and enforced to ensure the comfort of all our guests ... more   less 
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Also Known As:
Mantra On Russell Melbourne
Mantra On Russell Hotel Melbourne

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