Most of my comments will no doubt echo those already posted but are here for the record anyway. Staying in a Junior Executive Suite (Club) for 3 nights, my first surprise was to find that the hotel only has two and they are both located on level one - three levels below the Club which is on level 4. The room itself is nicely appointed and I have no complaints about the physical furnishings which are modern. The room is well sized for a suite. What is strange about the room is the location and that in itself presents several problems. Being on the first floor and having the restaurant below you (and close) means it is not as quiet as you would expect - or want. Think phones, low level chatter, funiture noise etc, it all travels up. Secondly, most (not all) rooms (including the junior suite) only have INTERNAL views, and all have a balcony - except you cannot access it. Being on the lower floor the natural light levels are very low and you will rely heavily on internal light sources which also let the room down a little. No dimmer on the light in the bathroom and the high density down lights also generate heat - great on a cold morning except in these rooms it's unlikely ever to be cold.
Another issue is the length of time it takes for the water to heat up - particularly if having an afternoon/evening shower and with melbourne having a water crisis that's unfortunate. I hope (but dont know) that the hotel has a water conservation plan but certainly didnt see any evidence of that.
There are other minor problems with the room such as no safe (not in yet), poor lighting in the lounge area of the room and restricted air conditioning, but having said all that, it is a comfy room with a comfortable bed and pillows and a practical work area.
The Club Lounge lets this hotel down based on my previous experiences at IC hotels around the world. Poor food choices and quality (sandwiches left out too long) for all meals and whilst I am not a drinker, some may find drink choices limiting. The room itself is not bad but eating at tables from the edge of a very large chair is somewhat strange and uncomfortable. Basically this club experience is unlikely to meet your expectations if you have enjoyed this feature of other IC's around the globe.
This hotel is still finding it's feet in my opinion. Staff were friendly but could have been better. I agree with most of the negative issues addressed by other members.
There are better value options available in the city than this.
- Official Description (provided by the hotel):
- Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more less
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- Also Known As:
- Intercontinental Melbourne The Rialto Hotel Melbourne