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InterContinental Melbourne The Rialto
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Reviews (2,337)
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Reviewed May 28, 2013 via mobile

Great hotel in a great part of Melbourne. The rooms are great with nice pillows. Lovely breakfast.The InterContinental Rialto Melbourne is one of the best hotels in the Cbd ( central business district ). A taxi from the airport is $40-$50 dollars or you could catch a red bus for about $15. Takes 30-40 minutes to get from the airport in the north to the city. Avalon is much longer than that !!

  • Stayed: April 2013
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1  Thank Poshladdie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this reviewResponded May 29, 2013

Dear Poshladdie,

Thank you for sharing your review, I am so glad to hear you enjoyed your stay. I hope I have the opportunity to welcome you back when next you are in Melbourne.

Kind regards,
Sebastian Germershausen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013

Just sort out the systems, if your going to have an 'instant service' line perhaps aim for the service to be instant?.. A 75% surcharge for Sunday laundry service is a joke and which hotels of this calibre charge $30 for Internet?! When your paying this much per night it should be complimentary!

  • Stayed: May 2013
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2  Thank Lavazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this reviewResponded June 5, 2013

Dear Lavazz,

Thank you for sharing your feedback, I am very sorry to hear you were disappointed with your experience. I would very much like the opportunity to discuss your stay with you so have sent you my personal details by private message and invite you to contact me.

Kind regards,
Sebastian Germershausen

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Reviewed May 26, 2013

From the welcome at the door, initial check in, the room on the Club floor to ease of checkout, we found our stay extremely enjoyable. Service throughout was of a very high standard and was a real plus to be on the Club International floor. Staff were very friendly and helpful. The restaurant food was great and only slight disappointment was one of the restaurant staff could have been better trained. The other restaurant staff were very good. We would gladly stay here again.

Room Tip: Definitely worth the bit extra to be in a Club Room
  • Stayed: May 2013, traveled as a couple
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1  Thank Golfers13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this reviewResponded May 28, 2013

Dear Golfers13,

Thank you for sharing your kind review, I am so glad to hear you enjoyed your stay. I will be sure to pass your feedback onto the team and look forward to welcoming you back again.

Kind regards,
Sebastian Germershausen

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Reviewed May 26, 2013

Top hotel with super Club lounge and accommodation in Victorian era environment. The concierges are best in the country and great service provided by Kishore & his team in the Club. But the restuarant on ground floor is well below par with their slow, almost neglected, service and presentation of food appalling. Plenty of very good eateries in close vicinity of the hotel.

  • Stayed: May 2013, traveled on business
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1  Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this reviewResponded May 26, 2013

Dear Peter P,

Thank you for sharing your kind review, I am so glad to hear you enjoyed your stay. You will be pleased to know we have recently appointed a new executive chef so some exciting changes are underfoot in the restaurant. Please know I will discuss your feedback regarding service with the team though and hope I have the opportunity to welcome you back again soon.

Kind regards,
Sebastian Germershausen

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Reviewed May 25, 2013

Have just left after a 3 night baby free getaway. Was a little disappointed with the room staying in Executive Room 818. The bathroom was not clean to expectation and the carpets in the hallway could of used a good vacuum. Used food trays sat in the hallways for hours waiting collection and the gym quoting their website as "extensive" was a few machines, a couple of dumbbells and 4 cardio treadmills / steppers. Just felt comparing it to the Intercontinental Sydney or even other 5 star Melbourne CBD hotels like the Grand Hyatt, Langham or Westin, it didn't really stand up. Must say the staff were always courteous and helpful but wont be staying here again.

  • Stayed: May 2013, traveled as a couple
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1  Thank BustaStu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this reviewResponded May 26, 2013

Dear BustaStu,

Thank you for taking the time to share your feedback, I am very sorry to hear you didn’t enjoy your stay. I would very much like the opportunity to welcome you back again and address the issues you experienced and I welcome you to contact me personally to discuss the matter further. I have sent you my personal contact details via private message and look forward to hearing from you.

Kind regards,
Sebastian Germershausen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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