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“A situation”

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InterContinental Melbourne The Rialto
Ranked #37 of 159 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A situation”
Reviewed April 9, 2012

It was an experience of a kind. Having stayed for a week felt very unhappy about the front office and decided to checkout and booked myself at Crown Plaza, Melbourne. Had a pleasant surprise during checkout to meet the hotels Guest Relation Manager Mr. Kishor who changed my mind and requested me to rethink and also made me stay back. Thereafter its been a great time and was taken care. A beautiful property, great rooms, lovely food.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SANKARAN K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, April 12, 2012
Dear SANKARAN K,
Thank you very much for taking the time to share with me your review. I was very happy to read that Kishor was able to ease your concerns on this occasion.
We hope to welcome you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (477)
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English first
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 8, 2012

I was so impressed with the staff.
They couldnt do enough for us.
We had an issue initially that was resolved very quickly, and as a result of that, we were upgraded to the most prestigious suite available.
They were the best and I would highly recommend the hotel for its central position, fantastic food,
cleanliness and most helpful and caring staff.
It made our Easter one never to forget.

Room Tip: I think they are all fantastic.
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, April 12, 2012
Dear Helen C,
Thank you for sharing with me your wonderful review. I cannot begin to tell you how it warmed my heart to read your lovely comments and I am so glad to read that we were able to be a part of your fantastic Easter.
The team and I look forward to welcoming you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 8, 2012

The public spaces are good with an interesting mix of old and new. I have always found the staff to be good. Rooms are variable, with some seeming bigger than others. Amenities etc are all of appropriate quality for a business hotel. The only real issue is the location. It's kind of in between, neither on the river nor by the shops. Overall, good for business but not somewhere I would stay with a partner.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grant N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, April 12, 2012
Dear Grant N,
Thank you for taking the time to share with me your thoughts, I was pleased to read that overall you enjoyed your stay.
With a tram stop at the front of the hotel and within walking distance to some of Melbourne's best restaurants and Docklands we feel that the New York end of Collins Street and the Rialto Precinct is a wonderful destination and i'm sorry on this occasion our location did not meet your needs.
We hope to welcome you back to the hotel soon.
Kind regards,
Joerg T. Boeckeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 6, 2012

A friend and I stayed two weekend nights and, as an Intercontinental Ambassador, the expectations were high. As sometimes happens, a bad start at reception can raise the antennae for the rest of the stay. While we enjoyed many aspects of the hotel and generally the staff were capable, it was just the little things. Lack of Ambassadador recognition, both on arrival and in room, returning from a day out at 3.15pm to find the room still not serviced; as they say, we often disappoint the ones we care most about! Would I return? Maybe, however I've never found Intercontinental in Australia quites matches it's global peers. Grossi's adjoining restaurant is certainly worth a visit; book ahead!

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PaulV019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, April 10, 2012
Dear PaulV019,
Thank you for taking the time to share with me your review. I was disheartened to read that your stay was not the authentic and enriching experience that we strive to deliver all of our guests, in particular our InterContinental Ambassadors.
I would like the opportunity to welcome you back to the hotel and I would like you to please contact me directly should you have the opportunity to return so that I may take care of your booking personally.
I hope to have the chance to welcome you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kew
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 4, 2012

We stayed at the Intercontinental for two nights in a Club room. The room was a good size and had some natural light coming in through the atrium. The amenities in the room were very good quality including a Nespresso machine and a great selection of herbal teas.

We had access to the Club Lounge which provided a great breakfast (hot and continental), afternoon tea (scones!) and drinks/canapes. We went to all sessions and felt very well catered for. The Lounge itself had character with older style armchairs and cosy seating.

A couple of minor glitches with the services (our luggage didn't arrive in our room for ages and we weren't initially given club lounge access on our keys) but the staff service attitude was excellent!

Room Tip: Ask for a room close to Flinders Lane - you will have a bit of a view and some natural light.
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clare L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, April 10, 2012
Dear Clare L,
Thank you for sharing with me your wonderful review. Please allow me to apologise for any inconvenience that you experienced with your room key issue, I was glad to read that the team were able to turn this situation around with their great service.
The entire hotel team looks forward to welcoming you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 1, 2012

I have stayed at ICH Melb Rialto a dozen times over the last 1 year. Prior to this, I have tried quite a few similar class hotels in Melbourne including Sofitel, Grand Hyatt, Westin, Langham, Quay West Suites, The Blackman to name a few. I have been a returning client ever since I discovered this hotel. The location is ideal, away from the hustle and bustle of the city after hours and weekends, yet close enough to the main shopping and dining areas of Melbourne including Southbank (Crown Casino). On that note, parking options are slightly better than the main shopping/dining areas within the CBD. The experience of this hotel, begins with the entry of the hotel and for me, this is the stunning architecture of the building surrounded by their refreshing signature scent of the hotel. Like most hotels, staff congeniality can be variable, but professional and relatively friendly without going overboard. I have had the privilege of staying in a variety of different rooms and suites of this hotel, at times through generous complimentary upgrades. The decor is consistent throughout their rooms and the quality of the furnishing and amenities (Elemis in rooms and Chopard in suites) are excellent quality. The beds had always been firm and provided many good nights sleep, clean and crisp white linen with matching quality pillows. Towels are plush and happily provided for if in-room massage is organized. I have had two external mobile massage service come through and both occasions the therapists reported that they had been well accommodated for with assistance with their parking. The rooms facing Collins St appears to be noisier eventhough it is doubly insulated for noise reduction, compared with the Flinder Lane end but some of their best suites are located facing Collins St - this is consistent with apartments on Collins St in general with the most priced units fronting the street. The breakfast in Alluvial Restaurant provides a good spread for breakfast. This restaurant is sublime to dine in for appreciating the architectural design of the building. In the evening, the stunning blue lit balconies and high ceiling of the building wows most people. The food although not amazing is palate friendly and above average most of the time. The Club Lounge has top quality delicacies and spreads for breakfast and evening canapes. Although understaffed during busy times, staff are mostly accomodating and tries their best to keep everyone attended to, but can be frustrating for some clients during these times. A choice of good drops, cheeses and meat platter never fail to be enjoyed in the evenings. The breakfast spread is the usual fare, although appear more limited in choice due to space limitation compared with the Alluvial Restaurant, can be complimented by made-to-order common breakfast items. I find the afternoon tea a bit of a hit and miss, with the spread quite limited at times and had been disappointed before. Located on the rooftop, they have a fairly average fitness centre with most standard equipment and a pool good for a dip but not for lap-swimming. I must say I do not stay in this hotel for the gym or the pool. Adjacent here in the rooftop is a herb-garden where they also harvest their own honey, sometimes offerred at the club lounge - yum! Saving the best for last, I find that management do value their clients' feedback and comments and I would encourage any dissatisfaction to be brought to their attention. I have felt appreciated with my feedback being previously acknowledged and thanked with complimentary lounge access on one occasion. My most recent visit caught me by surprise as I have become used to the familiar faces of the hotel, but certainly did not set any expectations on others to recognise me (although one might expect this to be the case). I could not have felt more special and appreciated when the Guest Relation Manager, Kishor acknowledged and greeted me personally by name without any prompts. I do think that these little personalization efforts go a long way, yet one can get dissapointed easily if they expect it. It is best felt when it is least expected. Although I enjoy my stays here, they are not perfect everytime but close enough for me with some minor hiccups here and there that I can live with.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kenny_Cool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, April 10, 2012
Dear Choong_N,
Thank you very much for sharing with me your thorough and generous review. I was so pleased to read that you have been able to experience so many aspects of the hotel during your stays with us, particularly the Club InterContinental Lounge which is indeed a very special place.
I would also like to thank you for your kind comments regarding the team at the hotel and in particular Kishor, please be assured that I will share these lovely comments with the team.
We look forward to welcoming you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2012

We just spent one night at the Intercontinental Hotel at the Rialto in Melbourne.
The service we received was the best we have ever received from a hotel in Australia and we have been to several in Melbourne, Sydney and on the Gold Coast in Queensland.
We were made to feel welcome as soon as we dropped the car off and this continued until we checked out. Every staff member from the Valet staff to the Chef at the Restaurant, walmly acknowledged us. Nothing was too much trouble for them.
Some other prominent hotels in Melbourne are happy to take your money but once you've booked in, make you feel more like a number.
We would recommend the Intercontinental in Melbourne to anyone wishing to stay in our great city.
And it's alot cheaper than these other prominent hotels too !

Room Tip: don't think any room will disappoint
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, April 2, 2012
Dear Peter S,
Thank you for sharing me with your generous feedback regarding your recent stay. It warmed my heart to read that you experienced such wonderful service as the hotel team and I constantly strive to deliver authentic and enriching five star service. I will be sure to share your lovely comments with them also.
We look forward to welcoming you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Melbourne The Rialto

Property: InterContinental Melbourne The Rialto
Address: 495 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Melbourne
#17 Business Hotel in Melbourne
#17 Romantic Hotel in Melbourne
#23 Family Hotel in Melbourne
#36 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Melbourne The Rialto 5*
Number of rooms: 253
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
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Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne

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