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“Ho Hum”

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InterContinental Melbourne The Rialto
Ranked #35 of 158 Hotels in Melbourne
Certificate of Excellence
Yarra Valley, Melbourne
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Ho Hum”
3 of 5 bubbles Reviewed June 22, 2011

We decided to stay at this hotel as we were having a night out in town and our friends had already booked a room there. Despite room rates of $350 advertised on various websites, when booked, the rate suddenly jumped to $510. We were placed in the back blocks on the fourth floor in a nice enough room with a view of a light well. The corridor smelt of stale chip fat and the carpet is a little grubby. The staff were professional, friendly and helpful. The hotel does not provide enough staff to cope with breakfast and we had a very non-5-star wait to be seated and for service of coffee (why not have self-serve coffee - so essential after a night out on the town!). They also have a very odd system of ordering. You must order your eggs but you don't get toast with them. You have to make that yourself on the revolving toaster. So, unless you are lucky to get the timing right, either your toast or your eggs will be cold. I usually like to write favourable reviews but staying at this hotel left me feeling .... blah.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank go2andfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, July 10, 2011
Dear go2andfro,

I am so sorry to read that you did not have the wonderful experience that we try and deliver to all our guests. We would sincerely like the opportunity to have you stay with us again and try and improve on how you feel about the hotel. Please do contact me at Joerg.boeckeler@ihg.com should you be considering another hotel stay so that I may assist you.

I do hope to have the opportunity to welcome you back to the hotel another time.

Kind regards,

Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,051 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (473)
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English first
Sydney, Australia
Level Contributor
167 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
4 of 5 bubbles Reviewed June 21, 2011

This is a really reliable, well positioned, clean, comfortable hotel. Staff are very efficient and friendly - from check in to room service where nothing seems to be too much.

Some observations:

* Beds are good, they lack a pillow menu (Westin)
* Room service is limited
* Free wifi
* Quiet, you never hear bed or bathroom noise from other rooms
* Gym is basic
* Amenities are good
* Location is good, close to Crown, shopping, our favourite restaurant (Bluestone Restaurant in Flinders Lane) and Docklands.

We would recommend for anyone

Room Tip: Go for an inward facing room (towards atrium
See more room tips
  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WheresDuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, July 7, 2011
Dear Jaimeandjohn,
Thank you for taking the time to share such thorough insights about your recent visit to the hotel and I am glad to read that you enjoyed your stay. Can i ask what we may have done further to receive a 5/5 score from you? I would appreciate any additional feedback you have, if you would like to email me please do so at joerg.boeckeler@ihg.com
We look forward to welcoming you back to the hotel again.

Kind regards,

Joerg T. Boeckeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 20, 2011

We've stayed at the Intercontinental, the Rialto many times and it continues to exceed our expectations. Where do i start....we stayed in a Premium Club Room on this occassion and were not disappointed!

The rooms: Well designed and thought out with plenty of space, especially as we now have an infant son. The cot set up in our room prior to arrival was great and it didn't take up any room at all. Nice little inclusion of a Nespresso Coffee Machine in the room, but only 2 pods to use...after that they cost $2.50 each from the minibar...ouch!!! I've stayed in a few different rooms here and they are all generously sized with one of the best hotel beds i've slept on in ages! Easily enough room for us all. The only down side here was the lack of additional types of pillows to use...i couldn't find any spares in the cupboards!

Bathroom: A good size, clean, good amenities and nice sized spa bath. Huge shower with multiple different settings to choose from i.e. rain shower, jets, standard nozzle etc. The only downside was the TV in the bathroom did not work...no big drama but would've been nice to have it on whilst getting ready.

Club Lounge: The lounge has been recently upgraded to add some dining tables which has been a long time coming. You now have the choice to recline on one of the many couches or sit at a table - very convenient when you have a baby in a pram to account for! Even more changes have occurred in recent months - the lounge now has warm canapes during the evening including tasty items like Scallops wrapped in Prosciutto, Lamb Koftas etc which is a great improvement from cold meats and cheese. They are even served directly to you from the chef, who explains what it is he is serving and then follows up with a quick check to make sure you've enjoyed your snacks! The breakfast in the lounge has also improved with the ability to order eggs as you like, not just plain scrambled...a great addition to the whole experience. Oh and they have 3 ipads for you to use also in the lounge not just the two PC's...great for when it's a little busy.

Service: As we stayed in a Club Room and are ICH Ambassadors, the service is always exceptional, but a special mention to Kishor and his team for another wonderful stay. The whole team makes us feel very welcome every time we stay and all of the club staff are amazing....Tutu, Renee, Janice do not miss a beat right down to remembering what we liked to drink in the evening, to refreshments during the day and at breakfast. Kishor is truly an amazing individual with Customer Service skills second to none, so much so that it is because of him we continue to stay here. Do yourself a favour and book a Club Room and experience what i'm talking about.....you won't be disappointed!

This hotel in general is a great place to stay and always worth coming back to. The whole experience is worth the cost and the exceptional service is what stands out amongst the many hotels in Melbourne. I definitely recommend staying here.

Room Tip: Definitely book a Club room, well worth it!
See more room tips
  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Parkerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, June 30, 2011
Dear Parkerz,

Thank you very much for taking the time to complete such a thorough and glowing review. I am so glad to read that you enjoyed the hotel so much. I was particularly happy to read that you are enjoying the updates that we have made in the Club InterContinental Lounge. It is with this honest and discerning guest feedback that we are able to continually improve and strive for excellence in all areas of the hotel.
The entire team looks forward to welcoming you back again soon.

Kind regards,

Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tasmania
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed June 16, 2011

We booked a night here, but due to the VOlcanic ash cloud closing Melbourne area we stayed another night.
During the indecision caused by the airlines and airport, the hotel gave us a late check out of 430. The junior front manager had given us his own business card if we had any doifficulties. On it he had quoted an even better rate than we paid the night before.
We had enjoyed our stay and the best breakfast for a long time, we were not unhappy to lob back in for another night of luxury.
They were accomodating in providing us with some things we needed and were polite friendly and kind. The hotel is located in Collins street, and not at the busy shopping end, but at the business end it worked out fine even on a weekend, as
We are looking forward to a return.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lisaaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, June 30, 2011
Dear lisaaw,
Thank you so much for your kind review, it made me very happy to read that you had such an enjoyable stay and we were able to help you during the inconvenient time of the ash cloud disturbance.
We hope that you have another chance to return to the hotel without any disruptions to your travel plans for a more leisurely stay.

Kind regards,

Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
Level Contributor
155 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed June 15, 2011

After many absent years, InterContinental Hotels is back in Melbourne with the beautifully and imaginatively restored and renovated property in the lower end of Collins Street. The mood lighting throughout the hotel atrium provides guests with a inner-sanctum feeling. The various bars and restaurants offer excellent service as well as quality food and beverage. The rooms vary from the average smart and spacious suites through a series of deluxe and luxury suites and pent houses. All rooms are very comfortable and offer every facility expected at a five star hotel.

Room Tip: Join IHG Ambassador programme as well as the PC
See more room tips
  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Matthews T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, June 30, 2011
Dear Emeste22,

Thank you very much for your kind review, it made me very happy to read that you had such a wonderful stay.
I look forward to welcoming you back to the InterContinental Melbourne The Rialto.

Kind regards,

Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
268 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed June 15, 2011

I stayed at this hotel on 2 separate trips to Melbourne, and would not hesitate to stay there again if I were in town on business. Ideally located in the business district, but really really boring on the weekend if you get stuck staying in town. Monday through Friday a great location while on business -- Saturday and Sunday kind of lonely since the business district is really quiet on the weekends.

Nice sized rooms, complete with large work areas and multiple phones spread across the room. The showers are the best around, with both a wall mounted shower head and a overhead "rain forest" shower head that you can stand under and relax well past your meeting time...

When on business in Melbourne, there is no where else you should stay.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OneInaMillion50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, June 30, 2011
Dear OneInaMillion50,

Thank you very much for sharing your thoughts about your recent stay with us, I am so glad to read that you enjoyed your stay and the hotel met your needs so well. May i ask you in what could we have improved? Is there anything that we could have done so as to receive 5/5 from your review? I would really appreciate any feedback on this matter.

We look forward to welcoming you again.

Kind regards,

Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
outback SA
Level Contributor
103 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed June 11, 2011

I travelled here for both business and pleasure,so thought I would stay here as I am a member of the priority Ambassador club.Well I did think that would make a bit of a diff,but no it did not!I found the character of the place good,and fact I could walk to shops in city and the trams right out the front great i must say!The desk in our room was big which was great for laptop,but the price to use the internet way too high.Asked staff why but no answer!Check in went well and staff had bags in room before I got in...........GREAT!!!!Wish I had of been told what we got for our money after paying so much.The staff never said what we could go into or not(Club room)got an ungrade to a king size club room which was pleasant,but dislike like other have said of no view/natural light!Otherwise no bad things re size of room,and room was very quiet which was fine by me.Ate down stairs which was nice food and breaksfast nice also.Although $44 pp is a bit step as I could never eat that much food.Room service not that good either,food wa snot the best I have had.All up must say it was not bad but not great either.I really think it is overpriced,apart from fact that it is in the CBD ,which is handy nil else stands out for me.The staff on the desk at front door are wonderful,so that is a plus big time.!!!!!!!!

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank awelltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, June 30, 2011
Dear awelltraveller,
Thank you very much for taking the time to share your review with me. I have taken full consideration of all your feedback and will discuss it with the various department managers within the hotel. Thank you once again for providing us with such valuable feedback and insight.

I consider feedback to be of the upmost importance in continually evolving and improving and i do hope to welcome you back to the hotel another time to see these improvements.

Thank you and kind regards,

Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Melbourne The Rialto

Property: InterContinental Melbourne The Rialto
Address: 495 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Melbourne
#17 Romantic Hotel in Melbourne
#17 Business Hotel in Melbourne
#23 Family Hotel in Melbourne
#34 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Melbourne The Rialto 5*
Number of rooms: 253
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
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Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne

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