I recently stayed at the hotel ibis and was blown away at the disgrace of this hotel. As per previous comments the rooms are old with windows not opening, cracked and dirty walls, unfinished paintwork in the rooms and hallways. After the front desk received a complaint of my room I went down to reception as they said they would upgrade me. The manager on the night informed me that I was in the best room the hotel had and do I realise I am staying in a three star hotel! this was said in quite a rude tone. I have stayed at hotel ibis in sydney and Perth and both are fantastic. I went to my 'upgraded' room which I was told was the best the hotel had on a different level and was mortified. The whole wall had a crack from ceiling to floor. The walls looked like they had thrown the paint on. There was some sort of spill on the wall which hadn't been wiped, and problems with the TV signal. when I called to get assistance I was told it would take at least 20 minutes before someone would be coming up woth no apology for the delay. It was most certainly NOT superior! I understand this hotel may not be five star but this to me felt like I was staying in a hostel. I will be sending a formal complaint with pictures to ACCOR as this is damaging to have this hotel as part of their brand. I truly hope people look at these reviews so they will ensure to look at an alternate hotel in Melbourne.
From Disgraced guest
- Official Description (provided by the hotel):
- Built in 1926, the ibis Styles Kingsgate Hotel, like Melbourne, provides a traditional European charm and service, together with modern facilities. Comprising of 171 rooms, equipped with in room Free Wi-Fi. ... more less
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- Also Known As:
- All Seasons Melbourne
- Accor Kingsgate Hotel