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ibis Styles Kingsgate Hotel
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Reviews (1,432)
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1,055 - 1,060 of 1,432 reviews
Reviewed October 30, 2011

The location is unfortablely close to the King Street nightclubs and the room was just adequate. It was overly bright during the night and hard to close the light out. The usual things you find in a room tea coffee etc were of minimumal quality. It was a little strange that while we had four beds stuffed into the room, the remaining furniture was insufficient. Only one armchair and a normal chair. If you want a relatively cheap place to stay its okay but I would limit it to a nights stay.

  • Stayed: October 2011
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2  Thank Les101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsgateHM, General Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded January 19, 2012

Dear Les101,

Thank you for your comments about your recent stay at the All Seasons Kingsgate Hotel. We’re disappointed to hear that you were unhappy with your time with us.

Your feedback about the nightclub noise around the hotel is helpful and it is something we can tangibly use in submissions to the Liquor Control Commission and Melbourne City Council as we work towards making the surroundings of the hotel quieter and better for our guests.

I apologise that you found our hotel rooms too small and not up to standard. Our hotel encompasses a range of different room types and if availability allows we are happy to discuss the option of a room move with you so that we can find a bigger room which is more to your liking.

I appreciate you sharing your concerns, and I hope that you will give the All Seasons Kingsgate Hotel the opportunity to better serve you in the near future.

Sincerely,

Rob Unson
All Seasons Kingsgate General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2011

Overall we were pretty disappointed with this hotel. When we walked in to the hotel there were empty beer bottles and rubbish all around the front doors. This wasn't cleaned up until the evening (we arrived in the morning). The rooms are very basic, they are clean enough though. They don't have any extra facilities such as the normal cable channels that most hotels have. They are just basic rooms with a bed and the hotel should just be used as somewhere to sleep, it is basically the standard you would expect at a private room backpackers hotel. The service is not amazing when we checked in it took a while for them to acknowledge us. They then gave us the wrong directions to our room (not a big deal). When we asked for an extra pillow they gave us one with no pillowcase which was pretty disgusting. The breakfast was ordinary. The best thing about the hotel was the location, although we heard from a lot of people in Melbourne that the street was dodgy and full of strip clubs and people looking for trouble, but we never saw any of that. Another good thing was that you could leave your luggage there after you checked out but I think a lot of places offer that anyway. If you are just looking for something really basic for one night then this place would be good enough but if you wanted anything more stay elsewhere.

  • Stayed: October 2011, traveled as a couple
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Thank emi23262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsgateHM, General Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded January 19, 2012

Dear traveller,

Thank you for your feedback and I’m sorry that your stay at the All Seasons Kingsgate Hotel didn’t meet your expectations.
To be greeted with rubbish as you entered the hotel is appalling and we will make sure that the entry of our hotel is spotless in future. Unfortunately King St can become rather dirty on the weekends with drink cans and rubbish so we will make sure that it doesn’t encroach upon to our property.
I’m sorry to hear that you thought that your room wasn’t up to standard. Our recent refurbishment has tried to retain the elegance of the 1926 building while also modernising our rooms. Some of our room types are quite basic but our new Superior rooms are bigger with more modern furnishings so I would recommend this room type may be more to your liking.
Lastly, I apologise for any problems that you had with our staff at the hotel. Our staff are friendly, diligent and helpful but there are some occasions when the hotel is busy where service can be slow and below average. This doesn’t happen often and I’m very sorry.

I once again thank you for your comments as it allows us to better improve our hotel for you and for our future guests.

Sincerely,

Rob Unson
All Seasons Kingsgate General Manager

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A TripAdvisor Member
Bangkok
1
Reviewed October 25, 2011

When I booked this hotel via the Accor web site, it stated that internet was included in the room rate, this turned out to not be the case, and internet is charged at 24 AUD per 24Hours, so, If you are booking this hotel because you thought breakfast and internet was included into the deal, then think again, there are other hotels with better location, and better value for money

  • Stayed: October 2011, traveled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsgateHM, General Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded October 26, 2011

Dear Traveller,

I’m sorry that you do not believe our hotel matched the impressions you were given from the Accor website. The global 'All Service Offer' for All Seasons is available at each property in varying capacities. At our property the free breakfast is a 'continental breakfast' offer available to all bookings through the Accor channels. The free internet is available for a limited time period each day for any individual piece of technology and resets each day at midnight, so those guests staying multiple nights can take advantage of it on a daily basis. Beyond that there are various options ranging from coin operated machines to Ethernet cable and wifi options all provided via a third party with varying charges applicable based on the time requirements.

We are mindful that all guests have different requirements from the hotel and there fore try to have options to suit each.

I once again thank you for your comments as it allows us to better improve our hotel for you and for our future guests.

Sincerely,

Rob Unson
All Seasons Kingsgate General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2011

Stayed for two nights after an international flight. Arrived in the middle of the night. Front desk staff were pleasant and provided a quick check in. The actual room (family room) was spacious and has what we needed. The bathroom was disgusting, mould everywhere through the shower. These rooms really need soundproofing, the door to enter the room has considerable gaps around it, meaning you hear everything going on in the halls and the the noise from the outside seemed liked you had the window open, I had to keep checking. Check out was quick.

  • Stayed: October 2011, traveled with family
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Thank ozziestorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsgateHM, General Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded January 19, 2012

Dear ozziestorm,

Thank you for your comments about your recent stay at the All Seasons Kingsgate Hotel. We’re disappointed to hear that you were unhappy with your time with us.

I’m sorry that you found our bathrooms of a poor quality. Our Superior rooms were recently refurbished and have brand new bathrooms. We are looking into the fittings of all of the Standard room bathrooms to assess complaints of mould and their need of replacement.

I also sincerely apologise for the noise from the hotel that you experienced in your room during your stay. Unfortunately being constructed in 1926 means that the building still has some piping and exhaust fan noise issues. We are currently working on a way to keep this noise to a minimum and will take on board your soundproofing suggestion.

Thanks again for the feedback and I hope that if we do welcome you back to our hotel that we are able to provide a more enjoyable stay.

Sincerely,

Rob Unson
All Seasons Kingsgate General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2011

We only stayed I night but found it was well located to Southern Cross Station and shops
the hotel is very dated but for the price you should not complan
Staff was friendly
We had dinner of Beer Batted Fish and Chips in the !st floor Bar for $15.00 what a bargain
would stay again if I need to be at that location

Room Tip: Ask could have an upgrade
  • Stayed: October 2011, traveled as a couple
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Thank dillon022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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