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“Cheap and Clean”

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ibis Styles Kingsgate Hotel
Ranked #134 of 159 Hotels in Melbourne
Melbourne, Australia
Level Contributor
141 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Cheap and Clean”
Reviewed October 21, 2011

We only stayed I night but found it was well located to Southern Cross Station and shops
the hotel is very dated but for the price you should not complan
Staff was friendly
We had dinner of Beer Batted Fish and Chips in the !st floor Bar for $15.00 what a bargain
would stay again if I need to be at that location

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  • Stayed October 2011, traveled as a couple
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Helpful?
Thank dillon022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,329 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (168)
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English first
A TripAdvisor Member
Reviewed October 20, 2011

Spent one night at this Hotel - found it easily, really great location considering business appointment in the next block the following day. The staff at service desk were very nice - efficient, professional and friendly. The main downfall were the gloomy corridors but the room itself was fine.

  • Stayed October 2011, traveled on business
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Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 17, 2011

Excellent for overnight accommodation.
Very convenient locaton to transport and restaurants
bed comfortable and clean. Ideal small accommodation for short stay.
Although central and busy not noisy over night.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
Reviewed October 15, 2011

This was the most disgusting hotel I have ever stayed in, I think staying in a prison would have been better! The floorboards creeked when walking around, and there was a stale dirty smell that filled the entire hotel. The inside of the hotel was very dirty, and there was a vaccuum cleaner left in in the middle of the hotel lobby at 10am. The staff never looked smart, some staff didn't even have their shirt buttoned up properly. The room was small and dark, and not particularly clean, the bathroom was awful and cramped. The carpet had stains all over it. I was unhappy to be woken up at 2am three nights in a row from incredibly loud banging and music. It sounded like someone was throwing rubbish bins around an alleyway. Awful place, do not stay there.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Rosie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsgateHM, General Manager at ibis Styles Kingsgate Hotel, responded to this review, January 19, 2012
Dear Rosie B,

Thank you for your comments about your stay last January at the All Seasons Kingsgate Hotel. We’re sad to hear that you were unhappy with your time with us.

Thankfully since the time in which you stayed we have made many changes to our hotel services and procedures. We have recently completed a refurbishment which has tried to retain the elegance of the 1926 building while also modernise our rooms. We now have more spacious rooms available and our hotel interior has also been painted and recarpeted.

I apologise for any problems that you had with our staff at the hotel. Our staff are friendly, diligent and helpful but there are some occasions when the hotel is busy where service can be slow and below average. This doesn’t happen often and I’m very sorry.

Finally I apologise for the noise that you encountered while staying in our hotel. The King St location of our hotel means we are sometimes troubled by noise from the famous nightclubs on this strip. We are currently working to address the noise issues which challenge our guest’s ability to have a peaceful stay in our hotel.

I appreciate you sharing your concerns from your previous stay, and I hope that you will give the All Seasons Kingsgate Hotel the opportunity to better serve you in the near future.

Sincerely,

Rob Unson
All Seasons Kingsgate General Manager
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A TripAdvisor Member
Reviewed October 13, 2011

The room was average, at the end of a corridor. During the three nights of our stay we could hear people moving furniture (very noisy). There was not remote control left for the TV, we had to ask for one. Also there was no hair dryer. I had to ask for one, and then bring it to reception desk on check out .So ridiculous. We lost the bus transfer to the airport for that little detail. We were three people but only two bottles of shampoo and two soaps left to share among us.Mmmmmmmm... Not coming back at all

  • Stayed October 2011, traveled with family
    • Value
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Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsgateHM, General Manager at ibis Styles Kingsgate Hotel, responded to this review, January 19, 2012
Dear traveller,

Thank you for your feedback and I’m sorry that your stay at the All Seasons Kingsgate Hotel didn’t meet your expectations.

I apologise for the extra noise from within the hotel. Unfortunately not all of our guests respect others in the hotel and can create noise in the corridor and their rooms. Reception can be alerted of any complaints and will do their best to try to keep hotel noise to a minimum.
I’m also sorry that you felt the room was inadequately stocked with essential items. I apologise for the hassle of having to ask reception for these extra things and have alerted housekeeping so that a thorough check is done when rooms are made up in future. I’m very sorry that our hotel protocol caused you to miss your bus transfer.

I once again thank you for your comments as it allows us to better improve our hotel for you and for our future guests.

Sincerely,

Rob Unson
All Seasons Kingsgate General Manager
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A TripAdvisor Member
Reviewed October 13, 2011

the hotel was a little disappointing, not the same as the web site. the one bright note was, we spoke to the front desk regarding the very offensive smell in our room to which we where given another room, which was an improvement, also the services at breakfast needs to be improved.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 12, 2011

Average in every sense of the word. Aside from the lackluster furnishings and the aged fittings throughout the rooms, the hotel was average. Overpriced for the experience that we received. Though the location is great, I hardly believe that it makes up for the rest of the 'features' provided.

  • Stayed October 2011, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ibis Styles Kingsgate Hotel

Property: ibis Styles Kingsgate Hotel
Address: 131 King St, Melbourne, Victoria 3000, Australia (Formerly All Seasons Kingsgate Hotel)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Restaurant
Hotel Style:
Ranked #134 of 159 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis Styles Kingsgate Hotel 3*
Number of rooms: 171
Official Description (provided by the hotel):
Built in 1926, the ibis Styles Kingsgate Hotel, like Melbourne, provides a traditional European charm and service, together with modern facilities. Comprising of 171 rooms, equipped with in room Free Wi-Fi. ... more   less 
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Also Known As:
All Seasons Melbourne
Accor Kingsgate Hotel

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