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“Perfect for a Week-Long Visit”

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Grand Hyatt Melbourne
Ranked #23 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed July 24, 2014

In town for a conference, and also celebrating our honeymoon. Booked 7 nights at this property. As a Hyatt Diamond member I was offered an "upgrade" to a bit of a larger room--but when we got to it, we learned that it shared a wall with the elevator shaft, so there was the constant "swooshing" noise of the weights going up and down. At first, we thought it was a train, since we saw one outdoors--but then we discovered the sound happened even when the train was gone and a little exploring led us to learn it was the elevator. Not wanting to be disturbed by the noise all night long, we asked for a different room. At that point we also shared it was our honeymoon. We were quickly given a different room (a bit smaller: HINT: All of the rooms ending with 27 share the wall with the elevator shaft: they are odd shaped and a bit larger in terms of square feet--if you don't mind the muffled sound they could be nice rooms.) The new room (ending in 06) was a corner room, with windows on two sides giving a great view of Melbourne. When we got to the room, we received a bottle of champagne to help us celebrate our honeymoon. It was a very nice, unexpected surprise. We bought a plan that included buffet breakfast each morning--it was very nice with eggs cooked to order, ham, bacon, sausage, variety of toasts, cheeses, plenty of fruit, pastries, waffles/pancakes cooked to order, juices, etc. The service was always helpful and friendly. Same for the Club Lounge on the 31st floor--cocktail reception each night featured a nice spread and helpful hostesses. This property also features a nice gym with heated indoor pool, large weight room, cardio equipment, spin classes and many other classes. Locker rooms include steam/sauna which is nice for a relaxing heat up at the end of a long day. In all, we had a great stay and would recommend this hotel for a traveler looking for a nice location (plenty of restaurants and nice shops in the immediate area) with a very friendly staff.

Room Tip: Rooms ending with "27" are a bit larger, but share a wall with elevator shaft--you can hea...
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  • Stayed: July 2014, traveled as a couple
    • Rooms
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Thank fun1wpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded August 6, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and got to experience our delicious Buffet Breakfast.
We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,310 - 3,316 of 4,569 reviews

Reviewed July 23, 2014

Grand Hyatt Melbourne is a beautiful hotel with friendly staff in a great location in the CBD. My partner and I thoroughly enjoyed our weekend at the hotel. There was a small issue on the first night however this was immediately resolved with friendly and efficient staff.

  • Stayed: July 2014, traveled as a couple
    • Value
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Review collected in partnership with Hyatt Hotels
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Guest Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded August 6, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and got to experience our delicious Buffet Breakfast.
We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

Loved every minute of my stay. Staff were incredible!! Location and rooms were fantastic. Food was wonderful. We haven't stayed in the city before and this was a wonderful place to begin. Looking for an excuse to return :) thank you so very much.

  • Stayed: July 2014, traveled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded August 6, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and took advantage of our central location.
We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

Can't fault the position or views from the rooms. Magnificent. Staff were great and the breakfast range and quality was first class. A bit difficult getting more tea/coffee. Spotlessly clean. Just one issue and that's the noisy rooms. Clearly heard the shower next door and people in the corridor, to the extent we were woken up during the night a few times. Otherwise would highly recommend.

  • Stayed: July 2014, traveled as a couple
    • Value
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Review collected in partnership with Hyatt Hotels
Thank LeanneN123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded August 6, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and got to experience our delicious Buffet Breakfast. Engineering has been notified of the noise issues you faced during your stay and is currently looking into the situation.

We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

WE had a very pleasant stay here for the two nights--Got a good price in a sale, and then a nice upgrade! Staff all very nice and polite.
We had a delicious dinner in Colin's Kitchen as well. WE stayed here many years ago and love the position and ambience of the Hotel.
There is a bit of plumbing noise, and shower sprayed out a bit!!

Room Tip: Get a high floor if possible.
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lligla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded July 23, 2014

Dear Lugill,

Thank you for your review.
We are thrilled to hear you enjoyed your stay in the hotel and dinner in Collins Kitchen.
We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

Overall I had a good experience during my stay. In particular I would like to mention that Roddy up in the lounge as being a particularly helpful and friendly staff member.

Our room was clean comfortable and quiet, but the bathroom while clean enough was not sparkling 5 star clean. The white marble in the bathroom was showing its age in places with discoloration, and some of the caulking needed to be redone. The view from the club lounge is nice, and it was a good place to relax when we needed to take a break. They have a pretty decent sized gym with towel service set up should you want to use machines, lift weights, do yoga, swim, etc. The pool was a little small but otherwise okay.

Location was good with lots of stuff close by to walk to and easy access to public transit.

  • Stayed: June 2014, traveled with family
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Thank ThePac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded July 23, 2014

Dear The Pac,

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and Roddy in Grand Club took good care of you. We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

Great location, excellent attention to deal, and welcoming staff. Highly recommend for work or pleasure, on your own, couple or a small family. We have stayed a few times and have enjoyed each experience.

  • Stayed: July 2014, traveled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
1  Thank Annie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded July 23, 2014

Dear Annie,

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range: $197 - $563 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 550
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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