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“Awesome Hotel”

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Grand Hyatt Melbourne
Ranked #23 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed March 10, 2014

What a great place to stay. All the staff go out of their way to make sure you feel welcome and have everything you need. The bed was the most comforatble bed I have ever slept in anywhere in the world.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hyatt Hotels
Thank Brett V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (4,328)
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3,345 - 3,351 of 4,328 reviews

Reviewed March 9, 2014

Generally good service. Rooms very clean and neat. Concierge service execllent as three previous occasions. Collins Kitchen service can be improved (see comments). Location is excellent for my busines purposes. Gym facilities very good and ample equipment available to use. In room wi-fi also of good standard.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hyatt Hotels
Thank Riaan Philli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

I always choose the Grand Hyatt whenever I can for stays in Melbourne. The location is perfect for CBD and shops and the hotel is always clean and quiet. The restaurants and bars are comfortable and well served. The fitness centre is excellent.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank allisonw109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Guest Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2014

Great location, great room, superb conference facility.

Of our group of 4 at breakfast 3 of us had things on our bill that shouldn't be there. When my mystery meal and drink was queried with reception I got the third degree and the grumpy woman on the desk kindly said "I'll take it off this once" as if not committing fraud was some amazing favor. I'm sure the error wasn't her fault but better customer service training is needed to be a little more gracious and apologetic when errors occur. If they had just sorted it and apologized it probably wouldn't have been more than a minor annoyance. I do not expect a confrontation at checkout in a 5 star hotel.

A shame I left this wonderful hotel irritated. Your lasting impression Grand Hyatt was that you tried to rip me off, not how very good your hotel was. It's a competitive market out there! This is how you lose customers.

  • Stayed: March 2014
    • Value
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Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

We are saddened to hear that you did not receive 5-star service within Collins Kitchen. Your comments are greatly appreciated and have been forwarded to management for review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2014

I constantly stay at the Hyatt every couple of months. All I can say the rooms and comfort they provide are top notch and their guest service is impeccable. The food and restaurant quality is fine dining and their breakfast spread is probably the best in town.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank Neville K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

It is one of the finest hotels experienced among my business travel. The Hotel provide you with luxury rooms, lots of ancillaries and fine dining. If you fancy luxury in Melbourne, it is defiently your destination. Overall, great experience

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Zeyad I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

We stayed at the Grand Hyatt Melbourne for four nights the room we stayed in had a great view overlooking the river, green space's and the many sport stadiums. We never ate in the restaurant but we had breakfast there every morning. we would recommend this hotel and the city.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range: $194 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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