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“No faults at all”

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Grand Hyatt Melbourne
Ranked #23 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed March 3, 2014

This was our seventh hotel on our Australia trip and by far the best so far.

A lovely spacious room and bathroom spotlessly clean and the hotel is in a prime location for seeing the sights of Melbourne.

The breakfast was excellent with superb no fuss service. We also ate in Collins restaurant where the food was excellent and the service attentive but unobtrusive.

All the staff were helpful and friendly at all times.

Truly a five star hotel could not fault a thing

Stayed: March 2014, traveled as a couple
Thank Mikeotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and got to experience our delicious Buffet Breakfast.
We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,499 - 3,505 of 4,476 reviews

Reviewed March 3, 2014

The worst city hotel we've ever stayed in. Will never recommend it. The staff were mostly young and too much into themselves to know what good service is all about. No distinction even at Club Level. You might as well get a regular room as everything is charged anyway!

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Hyatt Hotels
2  Thank Hamish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

We are saddened to hear that you did not have an enjoyable experience. Management has been notified of your dissatisfaction.
Once again we offer our sincerest apologies and thank you for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

A tired property where things are all starting to show age as well and just stop working. Staying at a Hyatt should be uplifting but this property certainly falls very short and would benefit significantly from some TLC instead of hiding behind past reputations

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hyatt Hotels
Thank 222iann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your feedback. We have forwarded these onto our management team for review and apologise for any inconvenience caused during your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

This was our first stay at the Grand Hyatt, and I was a little underwhelmed, check in was slow as we had to wait to be served. Two staff on the desk, one checking in another couple and one talking to another staff member. $450.00 room package, and no included internet, $30.00 a day, what the? Had to wait nearly 30 mins for coffee at breakfast, the bill was received with in 5mins of sitting down, next time I hope to check out the grand club to see if it is a better experience

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Hyatt Hotels
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your feedback. We have forwarded these onto our management team for review and apologise for any inconvenience caused during your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

I can never complain about the level of service at this hotel. its a great position for business meetings.The upgrades as Diamond are consistently good and checkin is always quick and easy.The Club has wonderful breakfast and the drinks at night at at a good time for business execs starting at 6pm. I have been visiting this hotel for over 20 years and have never had a bad stay.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hyatt Hotels
Thank Roslyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Dear Roslyn,

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and have remained a loyal customer for over 20 years WOW!
We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2014

This was our second time to Melbourne, again to celebrate a wedding anniversary.
We decided to try The Grand Hyatt as friends had stayed there before and recommended it. Definitely lived up to our expectations. We also appreciated the nice bottle of champagne waiting for us in our room when we arrived, complimentary from the hotel management. Good location, very pleasant, friendly staff, clean room with magnificent views across Melbourne and quality food.
If you decide to go out for a meal, we recommend the "Papa Goose" restaurant which is just a short stroll from the hotel in Little Collins St which runs beside the hotel.

  • Stayed: December 2013, traveled as a couple
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Thank happyholidayer53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your Anniversary stay with us.
We look forward to welcoming you back to celebrate another momentous occasion.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2014 via mobile

This was our second time staying here , first was back in 2009 . Staff were professional and brilliant both times ! It's definitely worth every cent, the moment you step through the door spells luxury from the linen to the surround ! Nothing can be faulted !

Stayed: February 2014, traveled as a couple
Thank Meljoy82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded April 2, 2014

Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range: $178 - $581 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 550
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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