We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Yummy strawberries and great location!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Grand Hyatt Melbourne
Ranked #23 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed January 22, 2014

So glad we chose the Grand Hyatt as our base to explore Melbourne for a few days. Staff was very helpful to we jet lagged travelers. We appreciated that the concierge did not promote the hotel dining room when we asked for a recommendation within walking distance for a light dinner the afternoon we arrived after a long trip from the States. Breakfast buffet has something for everyone, regardless of your homeland. The strawberries were so good! And I was served hot tea made with loose tea of my choice. Location is great for walking to major city destinations whether museums, gardens, high end shopping...Hotel needs to forget the $29 daily Wi-Fi charge. Attended reception in one of the hotel "public" rooms which was a lovely garden setting and the staff catered it with class.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sharon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (4,460)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,568 - 3,574 of 4,460 reviews

Reviewed January 22, 2014

We used the hotel as a base to attend the Australian Open tennis and it was excellent. Great service, polite and friendly staff and a wonderful large room that had a King sized bed and plenty of space for an additional bed for our 13yo grandson.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Geelongcatter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

One of the best hotels i have ever stayed in. Amazing staff and great service! Good location, close to the CBD and easy access to trams and other public transport. Nearby great bars and restaurants too

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Eleni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

Straight from Hospital with Newborn, excellent service, excellent menu seperate from normal in room dining menu. Excellent spacious room with in room beverages eg: to make bottles for baby etc., Quick service from otel staff.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Kerriann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

Excellent hotel with great rooms, excellent service and the food both in room dining and the world class buffet breakfast was outstanding. I also like the complimentary internet given to Gold Passport members during my stay.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

Friendly, helpful staff on check in. It was 44oC outside so was very nice that the room was a cool 19oC. Very clean and very comfortable bed, will certainly stay again. Only thing was there are no ice machines on the floor aqndyou have to wait for room service to deliver it.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Darren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2014

Having stayed in several Hyatts in Asia-Pacific (Grand Hyatt Erawan, Hyatt Regency Perth (for a month), Hyatt Regency Hua Hin, Grand Hyatt Taipei) I feel confident saying that this hotel was a major let-down and by far the worst property of the lot.

The rooms were in terrible condition (the door handle to our bathroom was coming out of its socket and the shower was shocking, it got water everywhere leaving the marble floors in a dangerously slippery state). The cupboard which held the Nespresso Machine had its door fall off its hinges when we pulled it open!

All the above could be forgiven if it weren't for the service also lacking in the extreme. In the Club Lounge service was profoundly disappointing. We stayed during the Aus Open and while we also appreciated being surrounded by tennis stars, being blatantly ignored and having requests never attended to left us feeling unwelcome. Hot canapé dishes were made available to all other guests but when I requested one I was made to feel like an imposition and not given any choice of what I wanted. We only realised these dishes were available when we noticed the tables around us being served and offered seconds!

Not once were we welcomed to the lounge instead having to find our own seats and pull tables together for our larger group. At breakfast, I had to request butter not once, not twice but three times before it finally arrived 10mins+ after asking for it! Tomato juice ran out and was never replaced so consequently we went without. Although we saw plenty of staff, they all seemed to be preoccupied most of the time chatting with the tennis players, coaches and staff! Would have been ok if the same courtesy of asking how the stay was going was extended to the ordinary guests.

On the upside, the Collins Kitchen was truly exceptional - service was great and food simply stunning. Shame the same could not be said for the hotel in general.

Room Tip: Ask for a room with a view of the park. One side of the hotel faces another building, the other side...
See more room tips
  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded January 19, 2014

Dear John,

We are terribly sorry to hear that you did not receive a warm welcome and 5-star service whist you were in Grand Club Lounge. We thank you for bringing this to our attention and Management has been notified and will take corrective action. We are glad to hear you enjoyed Collins kitchen and hopefully the rest of your time in Melbourne.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Park Hyatt Melbourne
#8 of 161 in Melbourne
2,846 reviews
Central Business District
The Westin Melbourne
The Westin Melbourne
#16 of 161 in Melbourne
2,028 reviews
Central Business District
Sofitel Melbourne on Collins
Show Prices
Show Prices
Show Prices
Central Business District
Sheraton Melbourne Hotel
Sheraton Melbourne Hotel
#25 of 161 in Melbourne
892 reviews
Southbank
The Langham, Melbourne
The Langham, Melbourne
#7 of 161 in Melbourne
5,828 reviews
Central Business District
InterContinental Melbourne The Rialto
Show Prices
Show Prices
Show Prices

Been to Grand Hyatt Melbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt Melbourne

Address: 123 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range: $176 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 550
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Booking.com, Agoda, Ctrip TA, Hotwire, Travelocity, TripOnline SA, Orbitz, HotelsforEveryone, Cancelon, HotelQuickly and Evoline ltd so you can book your Grand Hyatt Melbourne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing