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“Still glimmers somewhat” 4 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
Ranked #18 of 157 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
84 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Still glimmers somewhat”
4 of 5 stars Reviewed September 10, 2013

Seen from afar, and entering the lobby and lounge, Melbourne's grand hyatt glimmers. But the glimmer factor doesn't quite extend to the post-renovation guest rooms, which are very well appointed but lack the wow factor of other 5 star hotels I've stayed at in Melbourne (note bathroom is an exception). What I really like about this Hyatt: the intimate pool and spa; the sun deck; the welcoming modern take on an open fire in collins kitchen/lounge; the warmth of the guest service agent who checked us in (ryan??); the deep bath; the stillness 28 floors up (requested a high floor room and was given one); attentiveness of front desk who door knocked when I didnt respond to wake up call); and the super comfortable bed. Minor irks? noisy plumbing; overheated public areas (stuffy, and not good for sustainability scorecard); instant coffee in room! I could have sworn the hyatt provided plunger coffee in room prior to renovation. When I stay again, I'll save for a club room for better views (our room directly faced tall office block).

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank PaulaHWithoutAnAlias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, October 6, 2013
Dear Paula,

Thank you for your wonderful feedback. We are very fortunate to have such wonderful staff who go above and beyond insure our guests have a memorable stay with us. We have passed your comments onto management for consideration and hope to have the opportunity to welcome you back in the near future despite these 'minor risks'.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,336 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (524)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Sunshine coast
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed September 10, 2013

We really like this hotel for its decor, size of rooms, friendly staff and really nice cocktail bar. One downside seems to be a problem with running water from rooms above and beside you. It was so loud and continuous, we had to change our room. The new room was a corner room and a lot quieter, but we still heard a lot of bathroom noise from the adjoining room. If you can sleep through the noise, it's a great hotel, but this is our second time on different floors and we had to change rooms both times. We were quickly accommodated with our request, but if the hotel had been full we wouldn't have been able to move. Being a light sleeper I wouldn't stay again.

  • Stayed August 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, October 6, 2013
Dear Cytobabe

We are sorry that you had a restless nights sleep but glad to know our wonderful staff were helpful and accommodating during your stay. Although we are saddened to hear you do not wish to come back and stay with us, we do hope you drop in for a drink at ru-co bar when your next in the city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed September 7, 2013

Whenever I go to Melbourne I only stay at the Grand Hyatt. Once I discovered this hotel I knew I was onto a good thing and have not been disappointed.

I love that I can book online and include not just my accommodation but also any airport transfers I might need in one go and on one bill. The location is convenient for my business needs plus any leisure activities like the theatre or shopping.

Rooms are spacious and well appointed. The bathrooms are large with a separate shower and bath. The large windows maximise the views of Melbourne and provide a fantastic backdrop. The Concierge Level is good and again enjoys amazing views across Melbourne.

I look forward to my next stay in a few weeks.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DCHManager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, September 8, 2013
Dear DCHManager

Thank you for your wonderful review.
It is great to hear you enjoyed your stay with us and took advantage of our central location. We are very fortunate to have such helpful staff who go above and beyond to insure our guests have a memorable experience whist staying with us.
We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 of 5 stars Reviewed September 7, 2013

Have stayed here in the past and it was a great hotel but oh my this time it's been found a bit wanting. Firstly, I have stayed in 7 international hotels over the past month and this was the first that charged for broadband - come on Hyatt this is the 21 st century and business travellers expect hassle free broadband included in the rate, not 55 cents per minute! Secondly, if you have more than one suitcase don't expect to have anywhere to place it but on the floor. And finally we were out all day but our room was not made up. I like the renovated decor but without the service and customer experience to match I cannot recommend this as a place to stay in Melbourne.

Stayed September 2013, traveled on business
Helpful?
Thank Spencer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, September 8, 2013
Dear Spencer,
Thank you for your honest feedback. We are always looking for ways to improve our service and overall product to insure our guests have a memorable experience. We hope to have the chance to welcome you back to the Grand Hyatt soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed September 6, 2013

We had 1 night here at the end of our stay in Melbourne. I booked it as a mystery hotel and it did not let us down. The view from the rooms is wonderful and the bed was so comfy. Would definitely stay here again. Pool was nice as well. Their bar at night is awesome and music was tasteful.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 631Sue007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, September 8, 2013
Dear Sue,

Thank you for your wonderful review.
It is great to hear you were happy with Hyatt as your mystery hotel. ru-co bar is a beautiful venue and we are thrilled you enjoyed it as much as we do.
We look forward to your next less mysterious visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
53 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed September 5, 2013

We stayed at this hotel as it was a few minutes walk from the show King Kong. We always book into Club Lounge level rooms with access to the Club Lounge. This is the worst Club Lounge that I have experienced.
The rooms were clean and OK. The bathroom was old and dated. Don't bother about running a bath - it would take at least a day to get a full bath tub. The water trickles out.
Food in the main restaurant was average not amazing.
The Club Lounge food in the evening was limited in comparison to food from other Club Lounges that we have stayed in ie. Langham, Marriott, Four Seasons. The breakfast in the Club Lounge is all continental only NO HOT food. I would not bother in upgrading to Club Lounge rooms/service - definitely not worth it.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank jinnine r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, September 8, 2013
Dear Jinnine,

Thank you for your honest feedback. We are always looking for ways to improve our service and overall product to insure our guests have a memorable experience. your comments have been passed on to management for review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
114 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed September 5, 2013

Great location for business and surprisingly warm service! My boss had a shower in the morning here before a meeting, and he wasn't even booked to stay here! Ask for a south facing room for views of the park and Port Melbourne. The gym is a commercial gym, so it's brilliant. Stayed here multiple times over June and July 2013 and service was always great.

Stayed July 2013, traveled on business
Helpful?
Thank RockYu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, September 8, 2013
Dear RockYu

Thank you for your wonderful review.
It is great to hear that both you and your boss enjoyed our facilities. We are very fortunate to have City Club gym available to all of our in-house guests. We thank you for your continual loyalty and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#18 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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