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“Classy Property”

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Grand Hyatt Melbourne
Ranked #23 of 159 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Classy Property”
Reviewed June 30, 2013

First stay at Grand Hyatt Melbourne. Have stayed at Park Hyatt before and while also very good, I prefer Grand Hyatt. As a Hyatt Diamond member of Gold Passport, I was treated very well. Nothing was too difficult. The room was nice,. on a corner, with views of the Yarra. The club lounge, without being spectacular, was solid. The staff were very friendly and helpful. The gym is the most amazing hotel gym that I have ever seen. Would recommend.

Room Tip: Suites looked lovely (but are quite pricey).. I think it is worth the extra money to get a club room...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank HotelCritic032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, July 7, 2013
Dear HotelCritic032
We are glad to hear you enjoyed your stay with us and took advantage of our City Club gym. As the the largest hotel gym in the southern hemisphere it is a main feature of our wonderful establishment.
We make an effort pay special attention to our loyal Gold Passport Members and it is wonderful to hear you noticed this.
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4,130 reviews from our community

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  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (593)
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Fremantle, Australia
Level Contributor
3 reviews
Reviewed June 29, 2013

It is the best hotel and loved our view from the room over the Yarra river.a really comfy king size bed and the staff are all very friendly.The rooms are cleaned spotlessly every day and we got a good nights sleep.many good restaurants nearby and the hotel one offers very good meals too.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hapharry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, July 7, 2013
Dear hapharry
We are glad to hear you enjoyed your stay with us and took advantage of our wonderful Collins Kitchen.
We are fortunate to have such wonderful staff that go above and beyond to insure our guests receive 5 star service for the duration of their stay and leave recommending it to their family and friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 29, 2013

Won a competition which included 4 nights at the Grand Hotel Melbourne in November 2012.

Room was fairly standard though nicely appointed with a lovely view back over the city.

Highlight of the stay was breakfast each day which is served over three rooms. Have your omelette or eggs freshly made for you any which way you like. Loads of juices, fruits, breads and decent coffee.

Superb central location and minimal city noise. This was just one beautiful haven in a ridiculously extravagant 5 days in Melbourne culminating in a chauffered limousine to the Cup and back to the city by helicopter.

  • Stayed November 2012, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allegrimis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, July 7, 2013
Dear Allegrimis,

You are very lucky indeed looks like your stay included all the bells and whistles, buffet breakfast, limousine and helicopter ride what more could you ask for.
We hope you stay with us again this coming Melbourne Cup.
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Hobart, Australia
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 24, 2013

Great breakfast, clean rooms and great service. A little niosy at night from other rooms. Its always hard to choose in Melbourne but this hotel is in a good location. We were able to walk to all shopping area's and to the theater. It is a little expensive, we got our room on a deal which made it affordable.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, June 27, 2013
Dear Anaknilinda
Glad to hear you enjoyed the majority of your stay with us. We are saddened about the bad experience you had with one of our staff members, as you can see by other reviews our staff are usually one of the highlights of our hotel.
We look forward to having you stay with us in the future.
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Hong Kong
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 24, 2013

Loved staying at this hotel. Great ambience and decor, friendly and hospitable staff. Our room was beautiful and the bed was heavenly. The location is perfect, right in the centre of town, close to many good restaurants.
The only negative thing about our experience was our breakfast where the server wasn't very helpful. A friendlier and more helpful server compensated for her colleague's shortcoming. I called the attention of the manager because I felt that it was such as shame for one grouchy server to taint a fat experience.
We would go back and stay here again.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anaknilinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, July 7, 2013
Dear Anaknilinda
Glad to hear you enjoyed the majority of your stay with us. We are saddened about the bad experience you had with one of our staff members, as you can see by other reviews our staff are usually one of the highlights of our hotel.
We look forward to having you stay with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed June 24, 2013

You can't fault the service at the Grand Hyatt, Mebourne - which is a good thing, because the rooms could do with a top-to-toe makeover. They've clearly had a lick of paint and the odd new tap installed, but that doesn't hide the 80s marble bathroom and the general feel of tiredness. But the service? Excellent. And let's be honest: a room's a room in this 'business' type of hotel - you can't expect much.

Location is excellent for business at the 'Paris end of Collins St'.

Oh, and yes - wifi is ludicrously expensive. But that's not just this hotel, that's pretty much any Australian hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TB-1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, June 27, 2013
Dear, TB-1974
We must agree our staff are what make our guests keep returning to stay with us. We are glad to hear you enjoyed yourself and took advantage of our central location.
Our marble is actually all that remains from our major refurbishment in 2011. It was especially shipped in from Italy to build the original hotel in the 90’s so for sentimental reasons we chose to repolish this and have is remain in the hotel.
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Bairnsdale, Australia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 23, 2013 via mobile

Wonderful location, clean & well appointed rooms, super comfy beds, friendly & professional staff and a valet with a sunny smile and cheerful disposition. What more could you ask for? A very enjoyable stay, highly recommended.

Stayed June 2013, traveled with family
Helpful?
Thank Emk76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, June 27, 2013
Dear Emk76
Thank you for your kind words. We are glad to hear you had an enjoyable stay with as. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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