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“Melbourne Grand Hyatt go the extra mile!” 5 of 5 bubbles
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
Ranked #21 of 158 Hotels in Melbourne
Certificate of Excellence
Auckland
Level Contributor
110 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Melbourne Grand Hyatt go the extra mile!”
5 of 5 bubbles Reviewed May 9, 2013

I stayed with the Melbourne Grand Hyatt for almost 2 weeks while working in Melbourne. My husband organised a few surprises through concierge to make the trip a little easier and the Hyatt made me feel looked after! Great People!!

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kiwiklan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, May 21, 2013
Dear kiwiklan

We are glad you enjoyed your two weeks with us here in Melbourne. How lucky are you to have such a wonderful husband to work with our concierge and organise surprises throughout your stay. We are glad you felt well looked after and shall share the credit with your husband for making your time with us that much more enjoyable!
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3,824 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Brisbane, Australia
Level Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

My stay with the Hyatt has always been 10/10. Always a warm welcome and great service. It has a lovely cafe/restaurant which offers a nice menu and the same with room service. We had a corner room. The bed was amazing Never wanted to leave! Situated in a handy spot to the main shopping areas, restaurants and others attractions. Would recommend a thousand times over.

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fluke101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, May 21, 2013
Dear Fluke101
Thank you for your wonderful comments. We do have fantastic staff that go that extra mile and are pleased to hear you received a warm welcome. We hope you took advantage of our central location and explored Melbourne whilst staying with us.
We look forward to your return.
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Melbourne, Australia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 7, 2013 via mobile

We had a great weekend stay, everything was lovely. The only comment was that breakfast was a bit disorganized at around 9.45am on the Sunday. We'd booked a bed and breakfast package, but almost missed out on making it in due to a lengthy wait. It is easily overcome, by booking in those that have pre-paid breakfast, so the timing is better managed.
Overall, though, very good.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rodnbrooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, May 21, 2013
Dear Rodnbrooke,
Thank you for your feedback. Our Collins Kitchen buffet breakfast is definitely a feature that brings in crowds. We are sorry to hear you had trouble being seated especially after you pre-booked. We will take your recommendations on board and flag them with our management team.
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Brisbane, Australia
Level Contributor
52 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Great hotel. Rooms are nicely decorated and modern. Nice plush linens. Beautiful marble bathrooms, and spotlessly clean. Front desk staff very helpful and friendly. Great location - easy walk to the city. Nice walk to the Crown casino. Restaurant OK but I would dine elsewhere, your choices are unlimited in Melbourne. I will definately stay again when in Melbourne.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maxBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, May 21, 2013
Dear maxBrisbane
Thank you for your wonderful comments. We are extremely proud of the new renovations and it’s always nice to hear that our guests are enjoying all the work that went into the design. We do have a fantastic location that really does allow you to experience all the Melbourne has to offer. We look forward to your return.
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Chicago, Illinois
Level Contributor
139 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

I just spend the last 3 night at this Grand Hyatt in Melbourne and that is my preferred choice in Melbourne as the location is great easy to walk around to plenty of places. The service is very good and the staff is excellent. The breakfast buffet in the gigantic opened kitchen is very nice.
The room are very well appointed and spotless. My "only" negative comment is the TV lineup needs more international selection. If you need to be there for business or pleasure great hotel.
Yes not the cheapest one in town but you pay for what you get.

Room Tip: overall the few times I stayed the rooms are quite for you need to be above floor 15th if you want s...
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  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J-P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, May 12, 2013
Dear J-P D
We love hearing that Grand Hyatt is your preferred hotel here in Melbourne. We are very fortunate to have such committed staff that go that extra mile to take care of our guests and keep them coming back. And we have to agree, our Collins Kitchen breakfast is an event not to be missed!
We do apologise that our TV line up was not to your satisfaction and will flag feedback with our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 7, 2013

We booked this hotel as a suprise hotel on last minute.com, it was easy to work out that it was going to be the Grand Hyatt. Despite us booking at a discount, we were treated like royalty. I mentioned that it was our tenth wedding anniversary, and subsequently were upgraded to a room with a beautiful view of the Yarra, south bank, the tennis centre and MCG. The room was perfect, gorgeous big bed, couch area to relax and gaze at the view, bathroom divine, all marble and lovely quality toiletries. The room was cleaned and made up beautifully each day, all toiletries replaced, as well as complimentary bottled water each day.
The location in Collins St is perfect. Walking distance to many fabulous restaurants, shops, free tram etc.
About the only bump in the road was the concierge, who was new apparently, wasn't really the efficient and knowledgable 'go-to' man that you would expect for a 5 star hotel in a major city like Melbourne, but maybe he just needs a few weeks to get his head together in that role.
I would definitely stay at the Grand Hyatt again.

Room Tip: Ask for room with view over the river/Southbank
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mattandness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, May 12, 2013
Dear mattandness

Firstly happy 10th Wedding Anniversary and we are thrilled you were happy with your surprise accommodation and received a lovely upgrade to celebrate the occasion. Our staff try their very best to offer each guest an individual 5 star experience in our hotel and treat them like ‘royalty’.
Due to our central location we train our concierges in all things Melbourne however we are sorry you did not receive this complete service during your stay with us.
Please do approach the concierge on your next stay and I am sure they will offer some wonderful guidance to exploring Melbourne. Once again, Happy Anniversary!
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Brisbane, Australia
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed May 6, 2013

Don't look anywhere else, this is the best place to stay. (My friends all stayed at the Intercontinental Rialto and were disappointed with service issues)

The beautiful lobby makes a great first impression. We were served by Aaron the desk manager and were given a 4pm complimentary checkout (perhaps because of our Gold Passport status). We were very impressed that our room was ready at 9:30am. Great job, Hyatt!

The room was lovely, great view of the city. The room was clean, modern, renovated. Great toiletries. Great maid service. Comfortable beds, doonas, pillows.

The location could not be beat. We spent almost 3 hours in the lobby outside the restaurant (Collins Kitchen), ordering meals, drinks and snacks and reading the newspapers while waiting for our drive to the airport. We were offered exemplary service. They never rushed us. They were attentive but not intrusive. Professional service with a smile.

The Grand Hyatt should be very proud of its staff and product.

There is one downside - the lack of free onsite parking or a special package for guests (eg. $15 flat rate). There is valet parking available but it's cost prohibitive.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AshfromBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, May 12, 2013
Dear AshfromBrisbane
We are glad you chose to venture away from the other end of the city and stay with us here at Grand Hyatt. With fabulous staff members like Aaron going above and beyond, it’s great to see the positive impact they make. We’re glad that you made use of our lobby whist waiting to depart. It really is an open and warm communal space to be enjoyed by our guests.
As for parking, due to our central location we do not have a hotel owned car park instead we direct guests to use Wilson’s parking on our door step.
We hope to see you again soon.
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#20 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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