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“Now my Melbourne regular home”

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Grand Hyatt Melbourne
Ranked #23 of 159 Hotels in Melbourne
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Now my Melbourne regular home”
Reviewed November 22, 2012

I've stayed a number of times now at the Grand Hyatt, the rooms are always in great condition, beds are super comfortable, and the breakfast buffet is just OUTSTANDING. All in all, no complaints from any of my stays :)

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
Thank keepahgurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, December 5, 2012
Dear keepahgurl,
We would have to agree, the breakfast offerings in Collins Kitchen really are a great way to start your day! With an emphasis on fresh, locally sourced produce you can’t go past an omelette prepared before your eyes, or a freshly poached egg… or perhaps some congee, stir fry and dumplings? Whatever you enjoy for breakfast, Collins Kitchen is certainly sure to satisfy. We look forward to welcoming you back to your Melbourne home soon!
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  • Sleep Quality
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English first
Melbourne, Australia
Level Contributor
421 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed November 22, 2012

I would have rated this hotel as Very Good except for one thing. The noise in the room in the morning! We were at the Hyatt for a large function and had hoped to sleep in the next morning - even arranged late check out. The room was fine, refurbished and spacious with very comfortable beds - I was even brought a complimentary bottle of wine which was a great touch. However at 6:30am I was woken by a high pitched screaming sound which went right through my head! It was someone in another room having a shower! When the water was turned on it screamed through the pipes to their shower - right by my head! As if that wasn't enough, everyone seemed to start showering after that and there was no way I could go back to sleep. The plumbing is not good!

It really is a shame because the hotel itself is really quite lovely - very elegant and modern. The staff are fabulous - although it has to be said that the service in the lobby bar is terrible. I waited 15 minutes for someone to serve us and eventually went to the bar where the barman suggested I sit and someone will serve me. I told him I'd been doing just that for 15 minutes so he fixed me up with a drink right away. We had to send 2 glasses of champagne back when we did finally get table service as they were flat - obviously the end of an opened Moet & Chandon bottle.

So although I would like to say I'll be back, I'm really not sure I will be. There are a lot of hotel choices in Melbourne so I might try another one next time.

  • Stayed November 2012, traveled on business
    • Value
    • Location
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Helpful?
1 Thank kgreenwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, December 5, 2012
Dear kgreenwood,
We’re sorry to read that noise issues and inattentive bar staff spoiled your stay with us. The water pipe noise is certainly something we have brought to the attention of our Engineering management team for review. We have also alerted our Food & Beverage Management team to the level of service in the bar for review and action. We have made some notes in your profile, so should you choose to stay with us again, we will do our best to provide you with a quiet room so you can enjoy a peaceful, uninterrupted night's sleep.
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Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 22, 2012 via mobile

We cannot fault the service we received at the hotel. Everyone was fantastic. The quality of the furnishings and rooms was great. Will definitely stay next time I'm in Melbourne.
Our only criticism is that the room was not properly stocked, and also on the 2nd night the air conditioner kept us awake most the night as it was rattling loudly. In the morning I turned it off and back on which resolved the issue so didn't report it.

Stayed November 2012, traveled with friends
Helpful?
Thank chrisby80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 22, 2012
Dear chrisby80,
Thank you for your comments regarding your recent stay. We pride ourselves on our 5 star service, providing genuine hospitality to all our guests so it’s great to read of your recent positive experiences. We’re sorry to read that you experienced issues with lack of amenities in the room and air conditioner noise disturbing your night’s sleep. We have raised these concerns with our Housekeeping and Engineering management teams for review and action. We look forward to welcoming you back soon next time you travel to Melbourne.
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Tasmania
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 20, 2012

Enjoyed a 3 night stay in a spacious Grand Suite on 30th floor with great 180 degree city and Yarra views. Would highly recommend Grand lounge access for quiet relaxed breakfast and evening canapes and drinks. This was our 6th visit to this hotel (always staying in suites) and as usual the service was excellent. Our favourite suite is the Ambassador on the top floor. Have never experienced any problems at this hotel and will keep on returning due to its location, and high levels of comfort and service.

Room Tip: Grand Suite 3007 for its fantastic views. Ambassador suites are the quietest.
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  • Stayed November 2012, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JillianTas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 22, 2012
Dear JillianTasmania,
Thank you for taking the time to review your stay – it is wonderful to hear how much you enjoy staying with us. We would agree that staying in one of our suites and enjoying access to the grand Club lounge is a luxurious experience – the views of Melbourne really are amazing from that height. We look forward to welcoming you back soon, and making your 7th visit just as special!
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Melbourne, Australia
Level Contributor
4 reviews
Reviewed November 19, 2012

I stayed here on the 17th Nov 2012, Hotel is very grand and glam. Bedding very very comfy, plan to purchase from the Hyatt @ Home website.

Our room was on the 31st floor (Same as the Club Lounge). Being on the 31st floor you would expect great views? However we had a view of a building in front of us, you had to get really close to the window and look to your right to see the "City View". As a few other reviews said you can hear other guests taps, toilet etc in the neighboring rooms. Apart from that our stay was fab! - I highly recommend the club lounge access for the complementarity drinks etc. I would book well in advance for good discounts on the Grand Club King Room.

Would definitely recommend this Hotel.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank Jemma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 22, 2012
Dear Jemma R,
We would certainly agree – it is well worth booking a room with Grand Club access for an extra indulgent, luxurious stay! The views from the Grand Club lounge are amazing, and relaxing at the end of the day with a nice glass of wine and a delicious array of canapés is a great way to start your evening. We’re sorry to read that your view was not up to scratch, and that you were inconvenienced by some noise issues. We’ve noted your comments in your guest profile so that when you next stay with us we will do our very best to provide a quiet room with a lovely view! We look forward to seeing you soon.
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Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 18, 2012

We just enjoyed our first night away without our children (the youngest is over 2 so it's been a while!) to celebrate our anniversary. We had such high expectations, wanted everything to be perfect etc, and the Grand Hyatt did not let us down in the slightest. We had a Club room - it is undoubtedly worth the bit extra - and loved everything about it. The bathroom was gorgeous, the bed was amazing, the decor was stylish and fresh, and the view. The view!! The Club Lounge was also just terrific, esp the easy check-in, the breakfast (inc in room price) and the evening drinks/canapes. We didn't want to leave. A couple of little concierge issues - we asked for four panadols in the morning and received two nurofen; we needed a florist and were directed (after much web searching) to the one in the lobby that had been forgotten (!) and then it was closed. And no turn down service at night (perhaps this is no longer the done thing?) But these things are so minor that they are probably not even worth mentioning. We loved it, felt very welcome and special and think we might make it an annual event!

Room Tip: Definitely go with a Club room, if you can.
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  • Stayed November 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank MelbourneWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 22, 2012
Dear MelbourneWoman,
Booking a room with Grand Club access is certainly a wonderful way to spoil yourself, we definitely agree. Being able to sit up in the Grand Club in the late afternoon with an evening drink and the sumptuous canapé offerings is a wonderful way to round off your day. We’re sorry to read that some service issues intruded on your perfect stay – we hope they didn’t mar the total Grand experience. We would love to welcome you back next year – perhaps even sooner!
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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