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Reviews (4,862)
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3,078
1,126
411
147
100
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3,078
1,126
411
147
100
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All reviewscollins kitchenthe club loungemarble bathroomcollins streetstar hotelcorner roomroom servicefederation squarebeautiful hotelbuffet breakfastvalet parkingyarra riverlate checkgreat roomlocation is excellentcentral locationcity
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Reviewed November 12, 2012

The Grand Hyatt is my preferred hotel in Melbourne and although I have stayed there many time for both business and pleasure, I haven't previously submitted a review. This situation will be addressed now.

The hotel is well located at the nice end of Collins St, with trams right outside and within walking distance of Federation Square, Bourke St Mall, heaps of bars & restaurants, luxury brands and premier office buildings. The quality of the hotel, rooms and furnishings is very high, and in my experience has always been immaculately maintained. The hotel is home to a gym/fitness centre which hotel guests have complimentary access to, the quality of which is fantastic when compared to many hotel gyms I have seen. Room service is good - good range of options and well prepared. All my interactions with staff have been positive - they are friendly, knowledgeable and well presented.

Over the years I have stayed at a number of the 5 star hotels in Melbourne but have have come to regard the Grand Hyatt as my home in Melbourne. I look forward to my next stay.

  • Stayed: November 2012, traveled on business
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2  Thank LAMN8R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 16, 2012

Dear LAMN8R,
We appreciate you taking the time to provide your thoughts regarding your recent stay with us. It’s great to hear that you enjoy the little extra touches which make a stay with us that bit more welcoming and luxurious. We would also agree that our fitness centre is an unexpected hidden secret – the size and breadth of the fitness equipment in City Club is something you wouldn’t find in many standalone gyms let alone an inner city hotel. We are looking forward to welcoming you back home when you next travel to Melbourne!

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Reviewed November 11, 2012

Great location and well presented hotel. Just lacking a little in atmosphere though. Particularly the bars and restaurants, that can be a bit hard to warm to, because they lack any real feel or theme. Something that Crown Towers captures very well.

Room Tip: Club lounge is worth the addtional fee.
  • Stayed: March 2012, traveled on business
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Thank blueferrari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 16, 2012

Dear blueferrari,
Thank you for taking the time to review your recent stay with us. Grand Hyatt Melbourne is in a great location, for shopping and theatres, bars and restaurants – everything is just a short stroll away. We appreciate your feedback regarding the warmth and feel of our restaurant and bar – we have raised your experience with our Food and Beverage management team for review. We hope that you choose to stay with us again.

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Reviewed November 10, 2012 via mobile

This newly renovated hotel is modern and sophisticated, but it's not cheap. If your willing to shell out some dollars then your in for a treat. We stayed in a grand club room which had access to the club lounge. The room was a good size with a spectacular view over melbournes CBD. But it was the sevice that topped it off. From the front desk, to the restaurant, to the room service the staff are professional, polite and never far away. Overall it was a near perfect experience.

  • Stayed: November 2012
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Thank Mbburfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 16, 2012

Dear Mbburfield,
We would have to agree, spending a little extra to upgrade to one of our Club rooms is absolutely worth it! The view from the top floors of the hotel is simply jaw dropping, with the city spread out below your feet. And what could be better than the luxury of the Grand Club lounge to relax in, perhaps with a freshly made cup of coffee after a hard day shopping, or start your evening off with a pre-dinner drink and a sumptuous array of canapés – all included as part of your Grand Club access! We look forward to seeing you again soon.

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Reviewed November 10, 2012

A modern hotel in a good location, good size well equipped room (apart from the lack of a luggage rack) with double aspect window, good facilities and helpful staff.
The only slight let down was breakfast - there were frequently queues to actually get into the dining room and, once there, the buffet layout just didn't seem to flow. This lead to guests taking haphazard paths to the various zones making the place seem even busier.
Room service was good value and was promptly delivered on a trolley which had an insulated cupboard underneath to ensure the food remained hot in transit.

  • Stayed: October 2012, traveled as a couple
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Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 16, 2012

Dear Steve J,
Thank you for taking the time to review your stay, and great to read you enjoyed our facilities and the little extra touches that make staying with us a truly 5 star experience. We would have to agree, our buffet breakfast is very popular, both with guests staying with us and local Melbournians enjoying a luxurious treat on the weekend. We hope that you choose to stay with us again when you next visit Melbourne.

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Reviewed November 10, 2012

Great hotel with truly exceptional service. I was blown away by the staff, this is how staying in a hotel should be. The Grand Hyatt is in an excellent location with great facilities. Our room was very pleasantly furnished and had a good view. I enjoyed my stay here and will definitely be staying here again.

  • Stayed: November 2012, traveled as a couple
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Thank marniemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 16, 2012

Dear marniemac
It’s great to read how much you enjoyed your stay with us! We pride ourselves on our 5 star service, and providing exceptional service at every touchpoint, so it is great to read that we are delivering the Hyatt experience to our guests. We look forward to welcoming you back next time you visit Melbourne.

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