We visited Melbourne a couple of weeks ago and stayed at the Grand Hyatt for four nights in a Club Room. On arrival the young doorman was very polite and helpful. The Club Lounge checking was very smooth and although we were given the wrong room number the young lady from reception came up to where we were and rectified the key problem and we all laughed. The Club Lounge is very good at breakfast I asked for Gluten Free bread even though I had forgotten to request when booking the staff member was able to provide me with Gluten Free bread for toasting. I was really impressed. The staff in the Club Lounge were very friendly and professional. The cleaning staff also clean the rooms to a higher standard. The decor of the room is pleasant just the table a little worn and the bathroom basin a little worn.
We checked out and the staff in the Club Lou ge were very quick and polite. However when we went to the exit and stood in the queue for a taxi the doorman was not polite or professional. There were tow women at the fron of the queue and then my hubby and I were next a man and his family came up and the doorman started to organize a taxi for the man that was in fact third in the queue. The lady at the front of the queue asked if he would hail a taxi for her and he hailed two taxi's instead of three (perhaps my hubby and I are invisible) I then asked him if he would hail me a taxi also and he ignored me. As the taxi's were queued up waiting to be hailed I asked him again if he could hail a taxi for me, he abruptly replied Wait! I'm trying to serve this man. Well as we
live in a country that serves the next person in a queue not the next male I was very offended, I completed the survey sent by the hotel two weeks ago and provided feedback and I have not received any reply.
- Official Description (provided by the hotel):
- Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more less
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- Also Known As:
- Grand Hyatt Melbourne Hotel Melbourne
- Melbourne Grand Hyatt
- Hyatt Melbourne
- Melbourne Hyatt