I arrived for a 2 night stay on Thursday 2nd August. Check in was a breeze and the young lady on the front desk was delightful.(I wish I had taken note of her name) She was beyond professional and her manner was of the highest standard.
I was treated to a room on the 27th floor and had a magestic view of the beautiful city!!!
There was a hiccup with my bags - it took well over an hour (and 2 calls to the front desk) to have my bags brought up to me but the young man who brought them up was polite enough and professional.
Then came the noise!!!!! A hideous noise began from the heating vent, a loud screeching sound that was loud enogh to wake the dead!!!! it took half an hour for engineering to investigate and by the time they arrived, the noise had stopped (typically) he still looked for the source and suggested I either turn the heater off (WHAT!!!!) or call back if the noise starts up again. (I left the heater off and froze for 2 nights).
Room service dinner was lovely, the steak is simply divine and cooked to absolute perfection!!! Delivery was friendly but not up to the standard from my previous stay in March.
Later in the evening, I ordered dessert which took almost an hour to arrive, by which time, my coffee was almost cold, ice-cream melted and the meagre "cookie" scattered arround the dry inedible cake was a real let down. The young woman who delivered the tray was disinterested in my complaint of cold coffee - she simply advised "it was just made" and left. VERY disappointing for a hotel of such standard!!
On a high note, the room was lovely, unlike my last stay, not a sound could be heard from inside my room even though I was placed next to the service area, (having turned off the terrible noisy heater) it was quiet and spectacular. The bed was so huge and so soft, I was reluctant to leave and was wanting to take advantage of the late check-out offered and avoid my business conference!!!!
The lady on the desk at check out Saturday morning (Kate I think it was) was also delightful, very friendly and willing to seek assistance for me with my bags and a cab. She explained my bill and wished my a very warm farewll with a kind "we hope to see you again soon".
Sadly, there were more lows than highs this time around, I was sorry that the wonderful Emily and Vlad were nowhere to be seen this time around. Apart from the lovely young ladies at the desk on check-in and check out,the service standards have dropped considerably and it dampened my stay.
Would I come back?? I doubt it, I expected much better and am sad to say, while the surroundings are simply divine, the service standards do not match...Next time, in October, I will probably stay at the Langham unless I am guaranteed 100% improvement on the service!!!!
- Official Description (provided by the hotel):
- Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more less
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- Also Known As:
- Grand Hyatt Melbourne Hotel Melbourne
- Melbourne Grand Hyatt
- Hyatt Melbourne
- Melbourne Hyatt