This is my 2nd stay in the past 2 months. Had stayed prior 3 years ago and found the rooms very disappointing and the reception service, let's just say "are you good enough to be staying here".
Well obviously after a major refurbishment the hotel is completely different aesthetically and with mind set. Both times on check-in the reception staff could not have been more than welcoming with genuine pleasant attitudes. One gave me an upgrade which was lovely and both times I was asked if I would like a late check-out. The rooms are impeccable whether it was the lovely suite I was given, or the standard king room. The bathrooms are indulgent and the beds terrific. Room service food both times has been nothing less than fantastic and presentation as good as being down in the restaurant.
They have a superb fitness centre with everything and if you can't get a massage there, they can refer a really good massage company, which were very efficient in organizing someone within 1 1/2 hours.
The lobby bar is a great area for a drink and the staff very polite, if not a bit slow on taking orders. It wasn't busy.
Great position and would highly recommend it to anyone visiting the Melbourne CBD area
- Official Description (provided by the hotel):
- Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more less
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- Also Known As:
- Grand Hyatt Melbourne Hotel Melbourne
- Melbourne Grand Hyatt
- Hyatt Melbourne
- Melbourne Hyatt