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“Great Hotel” 5 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
Ranked #14 of 157 Hotels in Melbourne
Certificate of Excellence
King Island, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Hotel”
5 of 5 stars Reviewed June 11, 2012

This is my 2nd stay in the past 2 months. Had stayed prior 3 years ago and found the rooms very disappointing and the reception service, let's just say "are you good enough to be staying here".
Well obviously after a major refurbishment the hotel is completely different aesthetically and with mind set. Both times on check-in the reception staff could not have been more than welcoming with genuine pleasant attitudes. One gave me an upgrade which was lovely and both times I was asked if I would like a late check-out. The rooms are impeccable whether it was the lovely suite I was given, or the standard king room. The bathrooms are indulgent and the beds terrific. Room service food both times has been nothing less than fantastic and presentation as good as being down in the restaurant.

They have a superb fitness centre with everything and if you can't get a massage there, they can refer a really good massage company, which were very efficient in organizing someone within 1 1/2 hours.

The lobby bar is a great area for a drink and the staff very polite, if not a bit slow on taking orders. It wasn't busy.

Great position and would highly recommend it to anyone visiting the Melbourne CBD area

  • Stayed June 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank russellalexandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Grand Hyatt Melbourne, responded to this review, June 24, 2012
Dear russellalexandra,
Thank you for your review – Grand Hyatt Melbourne has worked extremely hard to ensure guests arrive with a real sense of occasion when they step inside our hotel. From the grandeur of the lobby to the newly redesigned guest rooms, it’s great to hear that we succeeded. A hotel is only as good as the staff, and it is great to get feedback - we have certainly passed on your comments regarding the slow service to our Food and Beverage team to address.
We hope to see you again soon.
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3,244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (516)
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English first
Tasmania
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 10, 2012

My two teenagers and I stayed here for two nights. The lady at check in was warm and friendly and offered us a late checkout- wonderful !Our room was pretty cosy with two single beds and a rollaway, but is is so great to have Doonas with crisp white covers, no tacky blankets here. The bathroom was lovely with a really generous supply of complimentary toiletries. Our room was spotlessly clean ( thank you to the hard working cleaning staff) and peaceful. We all slept well. This hotel is convenient to The Regent Theatre and a short walk to City shopping. This would certainly be our Hotel of choice for our next visit to Melbourne.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank maggiesfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Grand Hyatt Melbourne, responded to this review, June 24, 2012
Dear Maggiesfamily,
It is great to hear you enjoyed your stay with us! Melbourne is such a fantastic city for shopping and theatre visits – and we are certainly placed in an ideal location to enjoy both! We look forward to seeing you on your next girls’ weekend away!
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NYC
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 9, 2012

Really an all-star staff. Every 5* hotel has a number of great staff members, but there are often many who are just average as well. Every last person I encountered at the Hyatt was welcoming with a can-do attitude (including in the City Club gym, which is the second best hotel gym I've been to worldwide - behind Gravity at Le Parker Meridian in NYC). The Club Lounge was also one of the best I've seen (the facility itself as well as the catering). The room service was fast, good and relatively affordable. Beds were very good, but most hotels have great beds these days.

The room was very nice (Grand Suite), though not inspiring. It was quite dark, even with all the lights on. I wish there was a master switch by the door and the bed that would turn on/off all the lights. Similarly, I wish there were electronic blinds with a master switch. The front desk staffing was always thin...typically a wait (not for me per say, just each time I walked by). Plus the Diamond Priority doesn't help at reception because you still need to wait on line and that area of the desk is often empty.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank andrewRH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Grand Hyatt Melbourne, responded to this review, June 24, 2012
Dear andrewRH3,
Thank you for your review and we most definitely hang our hats on being able to provide state-of-the-art facilities and great service at Grand Hyatt Melbourne. The gym really has a great offering from the huge work-out areas to the roof-top tennis court.
Your comments regarding the levels of lighting in the Grand Suites have been relayed to our Engineering team.
Also next time you stay with us, and as a Diamond Priority guest, you’re most welcome to check in upstairs in the Grand Club Lounge and skip the queue downstairs!
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Sydney
Level Contributor
367 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
5 of 5 stars Reviewed June 7, 2012

This is the 3rd time I have stayed at the hotel and again I am glad I stay at the Hotel. I was lucky to have a corner room and the views from 33rd floor are simply stunning.

Room Tip: If possibly ask for a high level corner room looking over the MCG. The view is outstanding. If you...
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SydneyTraveller_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Grand Hyatt Melbourne, responded to this review, June 24, 2012
Dear SydneyTraveller_2008,

The views from the hotel really are quite amazing – there is nothing quite like lying in bed looking over Melbourne as it shimmers at night! We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland Australia
Level Contributor
75 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
5 of 5 stars Reviewed June 6, 2012

My wife and l stayed here for one night to attend an AFL Game at Etihad Stadium. We stayed in a Club Room on the 33rd (top) Floor.
From the moment we arrived we were welcomed, and left at ease to take our own bags to the room. No pressure from the concierge.

At reception we were personally welcomed back to the Hotel (we last stayed there in 2006) and asked if we would rather check-in upstairs. We declined and checked in on the spot.
Upon entering our room, though not huge it was superbly appointed and well stocked with toiletries, and the like. The bed was absolutely excellent and the view overlooking the city sublime. The room was totally devoid of external noise, although we were aware we had neighbours on one side. Bottled water was provided free of charge.

We had afternoon coffee in the Club Lounge where the service was excellent. Prior to the Football we had cocktails and canapes. Again the quantity and layout was exceptional. In fact it served as dinner before the match. I must thank the staff who also assisted us in getting to the football, and even went to the extreme of acquiring us the correct change for the tram fare. That to me far exceeds any service requirement, and we were extremely appreciative.

Breakfast in the Lounge is continental (although a full breakfast is offered downstairs). The Lounge breakfast surpassed our need, and was again exceptional in quantity and quality. Service again was five star class. Something unusual in our travels of late.

Checkout was simple and swift. No more than 10 seconds. Awesome.

The Hotel is located in central Melbourne, close to shopping, football, convenience stores and the Theatre District. A great location, shared though by many hotels.

We had an excellent stay on all accounts.
Thanks.

Room Tip: Higher floors allow better views, and a view is available in any direction.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JohnsonFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Grand Hyatt Melbourne, responded to this review, June 24, 2012
Dear JohnsonFive
Thank you for your review. Staying in a room with Grand Club Lounge access really is a great way to spoil yourself.
The complimentary evening drinks and canapés is a wonderful way to start off a night in Melbourne.
It’s so pleasing to hear that our front line staff went that extra step and found change for your tram fare – being in an unfamiliar city and not having the right money for transport can be so frustrating.
We look forward to seeing you again soon, hopefully for another great weekend of football!
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Queensland, Australia
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 6, 2012

I stayed at the Grand Hyatt Melbourne recently for a conference that my company was sponsoring. The staff were very friendly, helpful and efficient from greeting me upon my arrival, looking after my luggage, checking me in quickly and then delivering my luggage to the room. Room service staff were always friendly and helpful on the other end of the phone (thank you for recommending the chocolate cake - it was divine!) and the room was immaculately cleaned during the day. Would definitely recommend and will definitely be returning again soon.

Room Tip: Try the chocolate cake on the room service menu - delicious!
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank nicnacc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Grand Hyatt Melbourne, responded to this review, July 8, 2012
Dear nicnacc
Thanks for your kind comments and we’re glad that your experience at Grand Hyatt Melbourne was friendly, professional and efficient. There’s nothing quite like the ultimate indulgence after a hard day’s work – relaxing in the comfort of our luxe rooms and ordering Room Service!
We can’t wait to welcome you back for business or leisure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 6, 2012

I did not get that 5 star feeling.( a lot of noise from other rooms) great view from room nice size room (mattress sag down one side lol) bathroom a 5 star .the swipe cards in lifts were not working so peopole getting on and off at different floors (very funny)very dark lobby, good position in city ,

Room Tip: high floor good view at night
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank nhaga41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, June 14, 2012
Dear nhaga41
We appreciate your honest feedback as we are dedicated to delivering a 5-star premium experience to our guests at Grand Hyatt Melbourne and strive to improve where we fall short. It is our hope that you will give us the opportunity to better serve you in the near future.
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#13 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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