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Grand Hyatt Melbourne
Ranked #23 of 159 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Everything we needed.”
Reviewed April 27, 2012

Surprised hubby & master 7 a weekend in the city. Book over the phone the day before and received better rate than on wotif. Top of Collins Street location always perfect. Asked for higher floor number & if possible views of Art Centre plus late (2pm) checkout (worth asking every time) & received both. Room spacious for three people & rollaway bed. Great chaise lounge to enjoy views from enormous window plus lounge/table area. Master 7 enjoyed pool & hubby the gym. Staying at the Hyatt is effortless & staff are wonderful with children. Highly recommended.

Room Tip: Ask for a higher floor to enjoy views.
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank callmequeenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, May 2, 2012
Dear callmequeenie,
What a great start to a weekend away and thank you for your kind comments! We like to think we have the best location, best rooms, best gym and best staff!

It’s great to hear that your requests were accommodated with such effortless ease and we look forward to welcoming you back again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (584)
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English first
Sydney, Australia
Level Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 25, 2012

The renovation finished recently. So, everything looks new and clean, but still like 70th style hotel. The service was very quick and efficient. Location is good with subway station is near by and some good restaurants (French, Swiss, Italian, English Pub,etc) in close proximity. Particularly good thing for me was a price when booked via http://www.lastminute.com.au ... Would definitely stay there again

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, May 2, 2012
Dear Alex B,
Thank you for your wrap up of Grand Hyatt Melbourne. Great to hear than you snared a fabulous deal on lastminute.com.au and enjoyed all the things we love about our hotel – amazing location, luxe rooms and seamless service.
We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
1 review
Reviewed April 24, 2012

I recently stayed at the Grand Hyatt overnight with my boyfriend. I surprised him with the stay for his birthday.

On the day I checked in without my boyfriend knowing, and the staff were on board with my plan right away. They processed everything quickly, and even arranged for a room with an incredible view. They also extended check out to 2pm the next day at no extra cost.

When I finally revealed the surprise and we saw the room we were blown away - stunning view of Melbourne, lovely new furniture and a marble bathroom.

Furthermore, when we returned from dinner that evening we found complimentary champagne with strawberries and chocolate awaiting us. I was so touched by the extra effort that the staff went to in order to make our stay unforgettable.

It was all the little things that made the Grand Hyatt memorable - from a quick check in to every staff member greeting you warmly when you pass them.

I cannot wait to go back to the Grand Hyatt

Room Tip: Don't be afraid to ask for a room with a great view! You may have to wait a bit longer after che...
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, May 2, 2012
Dear B M,
Wow – what a fabulous stay with everyone in on the secret except your boyfriend!
We’re delighted to hear that your expectations were exceeded on every level, from the room upgrade with inspiring views to the small touches of champagne and strawberries. The little things really do count and we pride ourselves on being in touch with our guests’ every need.
We hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 24, 2012

The Grand Hyatt is in the swanky end of town, near Hermes, Bvlgari et al. Two approaches to the lobby, from the driveway or the street. I preferred the walk in entrance at the same level as the lobby, rather than accessing it via an escalator and a slightly disjointed entrance. The giant stone birds out the front of the driveway are spectacular, however.

I visited on a business trip, and the check in was supposed to be streamlined for our group, but we were sent up to the conference rooms, and then down to the lobby again when the staff couldn't find our names. We then waited longer than usual for check in, due to a sudden (but not excessive) number of people arriving at the same time.

The rooms are comfortable, with a decent sized table and a couch in the twin room I stayed in. Views out to the east were OK, nothing spectacular, but reasonably unimpeded at least.

Breakfast was good, excellent muesli and bread, sliced as needed. The conveyor-belt style toaster did not do a great job on the sourdough though. Eggs cooked to order. Buffet style lunch at the restaurant was good, with a moderate selection of hot and cold items for the meeting. Plenty of dinner options nearby.

Overall, recommended.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Zedscape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, May 2, 2012
Dear Zedscape
Thank you for your comprehensive review on your Grand Hyatt Melbourne experience.
It’s disappointing to hear that your check-in wasn’t seamless with undue waiting times. We’re glad that you enjoyed the buffet lunch, as it’s a great way to experience the energy of the open kitchen firsthand.
By the way, we love the giant eagles too – they are truly iconic.
We hope to host you again at our hotel in the future.
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Perth
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 23, 2012

Fantastic location with all necessary amenities. Room was comfortable with a great view over tennis court and cathedral. Felt very safe as a female travelling alone.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelsiePerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACT
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 22, 2012

I enjoyed my stay at this Collins Street hotel recently.
From Reception through to Check Out it was seamless.
The room was on the small side, but travelling alone this was not an issue.
It was quiet, overlooking the tennis court, golf putting and basketball area, with a backdrop of the Cathedral, beautiful.
Bed was very comfortable and the bathroom enormous. Everything was supplied in the bathroom, down to the toothbrush.
TV reception had a few extra stations, so there was always something to watch at any hour.
My room service breakfast was delicious and inexpensive (considering)
I would stay here again.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janimmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, May 2, 2012
Dear MelsiePerth

Thank you for your short and sweet review. We are lucky to be positioned in the heart of Melbourne’s bustling city centre and boast such great facilities. May you join us again when you’re next in Melbourne.
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Melbourne, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 19, 2012

A very quick check in by friendly staff. Lovely room with a comfy King bed. Had a nice couch to kick back & relax. Only disappointing thing about the room was the aweful stain on the feature over the bed, water marked or something ???? Resaurant food was of a very high standard, but, disapointed that it took for our meal to come out and 2 reminders about our bottle of wine that we ordered. We swam, had a spa, would have loved a hit of tennis, but they were going to sting us for court hire. "a bit over the top seeings we were guest" also having to pay $95 for 2days of parking was a bit much I thought also. A quick walk down the road to a night at the movies, & tea at the spaghetti tree.But, overall I enjoyed being spoilt.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott-Fleming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, May 2, 2012
Dear Scott-Fleming
There’s nothing like feeling you’ve been spoilt when away from home. The newly renovated rooms are perfect for unwinding and watching the world pass by beneath you. It’s disappointing to hear that the restaurant service was slow and we will definitely pass on that feedback.
We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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