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“Great Location”

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Grand Hyatt Melbourne
Ranked #23 of 158 Hotels in Melbourne
Certificate of Excellence
Sacramento, California
Level Contributor
9 reviews
“Great Location”
Reviewed January 24, 2012

This hotel is centrally located in the CBD and there are tram stops only one or two easy blocks away. The room was nice, but very small and if you are traveling for several days, there is very little storage. There is only one drawer available in the dresser, and 3 very small drawers in the very small closet. However, the bed was very comfortable and the furnishings very nice. I would stay there again. We found the service to be excellent and the concierge very helpful.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,925 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (569)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Sydney, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 24, 2012

Just came back today from Melbourne. Our stay at the Hyatt was great. Beautiful hotel, lovely feeling when you walk in. Staff at door are helpful, staff behind desk are not the friendliest. Not sure why staff at hotels can't learn that first impressions count! Nevertheless room was superb, could not fault it really. Roller bed arrived immediately. Location is excellent, very near Federation Square and in a quiet part of town. We did have dinner first night in the restaurant, would not recommend it, my husband was sick and my pumpkin risotto was awful. Not what you would expect from a 5 star hotel. Having said that, would return again but would not dine there again for dinner.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marolli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, February 23, 2012
Dear marolli,
Thank you for taking the time to comment on our hotel. We pride ourselves at Grand Hyatt Melbourne on attentive customer service and glad you enjoyed your overall stay. However it was disappointing to hear your encounter with Collins Kitchen wasn’t up to scratch. We will pass on the feedback to ensure that every experience at Grand Hyatt is 5 star.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 17, 2012

The hotel is about a $30- $60 ride from the airport depending on your taxi driver. Its a new property in the heart of upscale shopping and a 2 block walk from Federation Square- great cafes, shops and streets. Huge breakfast buffet can fill you up for a full day. The concierge is extremely helpful and can set you up for tours and plans for your entire stay. Great deal if you want to have hassle free housing when you arrive in Melbourne.

Room Tip: There's really no GREAT views- so just be far away from the elevators
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, February 23, 2012
Dear Traveler M,
Thank you for your kind comments in relation to our hotel. We are lucky to be positioned in the heart of Melbourne’s bustling metropolis with great food, wine and shopping at our fingertips. We hope to welcome you back to our hotel very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 16, 2012

We got at 9am from bali, my wife was sick and they didnt wanted to give us the room without an extra charge, when i payed for it we went to the room. The room smelled like feet! any how, i made a call to Mexico for 8 minutes and they charged me $100USD for the F%$ call!!!! We spend half a day in the hotel and the we moved to the westin just a block away, best thing i have ever done!

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gindic54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, February 23, 2012
Dear gindic54,
We are hugely disappointed to hear that your stay at Grand Hyatt Melbourne was difficult for you and your wife, as we pride ourselves on being flexible to accommodate our guests’ needs. We apologise that your experience compelled you to choose the Westin and that our staff didn’t work towards seeking a positive outcome for all on this occasion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 10, 2012

me and my partner have stayed here twice now, as birthday presents to eachother. it's a nice little escape for one night although it's a bit expensive for much more.
the first time we stayed we had a massive room overlooking the river and the MCG which was great. the second time we had a smaller room with a city view which was also really nice. the gym facilities are good and if you're a tennis player there's a great rooftop tennis court.
the buffet breakfast is the real hero though. so much food! so many choices! and all delicious.
we've also come for a brunch before and the food was amazing with lots of seafood.
great location, walking distance to everything in the city. a nice little weekend escape.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank emmakate01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, January 15, 2012
Dear emmakate01, thank you for sharing your thoughts on your recent stay with us. We are delighted to hear that we have exceeded your expectations and that you continue to choose Grand Hyatt Melbourne as your preferred hotel to celebrate your birthdays with. Our Sunday Brunch is one of our most popular events! If you enjoyed the selection, we also recommend indulging in our afternoon tea! Hope to welcome you back to our hotel soon.
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Raleigh, North Carolina
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 9, 2012

The Grand Hyatt at Melbourne did right by us. We were there 8 nights and they upgraded us to a nice suite. Granted, we are Diamond status with Hyatt but still it's wonderful when they do it. The view was gorgeous. Between two large rooms, we had gorgeous panoramic view of the city. Room service was great and they tended to all our requests, especially the one about the wild party girls next door - argh, how annoying! And we used the club access to have snacks and appetizers and some nights, that would be our dinner. The service there was very nice too. I'd sometimes take tea back to my room or work there several hours. The hotel location was great, very central, and easy access to many other places. I also held a long meeting at the nice bar lounge and was pleased with the service and the ambiance was beautiful. I'd return for sure!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank prolificliving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, January 15, 2012
Dear prolificlving, Thank you for taking the time to share your review. We are very pleased you enjoyed your in room dining experience as well as the Grand Club lounge facilities. It was so inspiring to read your comments and we hope you have the chance to come and visit us again in Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 8, 2012

Grand Hyatt Melbourne is situated in a very convenient location for you to walk around the CBD. The staffs at reception and ground floor baggage is exceptionally nice. We're speaking Cantonese and a staff at the reception is kind enough to introduce the city and provide useful information in Cantonese. Also, he offered late checkout for us as we couldn't catch a shuttle to the southern cross station on the Christmas day. The room is clean with a great view of the city.

Room Tip: Request for a deluxe room with better view.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TATA22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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