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Grand Hyatt Melbourne
Ranked #23 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed January 8, 2012

Grand Hyatt Melbourne is situated in a very convenient location for you to walk around the CBD. The staffs at reception and ground floor baggage is exceptionally nice. We're speaking Cantonese and a staff at the reception is kind enough to introduce the city and provide useful information in Cantonese. Also, he offered late checkout for us as we couldn't catch a shuttle to the southern cross station on the Christmas day. The room is clean with a great view of the city.

Room Tip: Request for a deluxe room with better view.
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  • Stayed: December 2011, traveled as a couple
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Thank TATA22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,287 - 4,293 of 4,464 reviews

Reviewed January 7, 2012

Everything from check in to check out was 100% spot on. The room was great, the cleaning service great and all staff were friendly and helpful.

Room Tip: Get as high as you can and ask for a river view room.
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  • Stayed: January 2012, traveled as a couple
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Thank Five-star-critiques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded January 15, 2012

Dear Five-star-critiques,
Thank you for taking the time to share your comments on our hotel. We are delighted to hear that you had a pleasant experience and look forward to warmly welcoming you back on your next visit to Melbourne.

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Reviewed January 7, 2012

Stayed at the grand Hyatt Melbourne for one night and it was great. I booked a king room online at $200 per night, the room was a good size and very well laid out, all the furnishings and fixtures were new and of high quality.
We had a west facing room and the view upon waking was great, although near the lifts there was no noise into the room, and ( personal favourite) the room had great blackout curtains.
The breakfast downstairs is $40 per person which I would usually say is too high, I this case however it is justified by the quality and variety of food that they have on offer, it is the best hotel breakfast that I have had in Australia, hands down.
The location of the hotel is great, being I. The centre of the CBD, be advised however that the Main enterance is on the cross street, not actually Collins Street.
Enjoy your stay.

  • Stayed: January 2012
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Thank every_ones_a_critic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded January 15, 2012

Dear ever_ones_a_critic1, Thank you for sharing your thoughts with us and we are pleased to learn you enjoyed our Collins Kitchen breakfast. I look forward to welcoming you back to Grand Hyatt Melbourne in the future.

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Reviewed January 6, 2012

Good standard of accommodation, amazing gym and superb breakfast choice, even if it is pricey at 40 dollars. A short walk to the free city centre tram service, and only 10 mins to bars and restaurants on the South Bank of the Yarra.

  • Stayed: December 2011, traveled as a couple
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Thank Ann_and_Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded January 15, 2012

Dear Ann_Steve, We are delighted to note that your recent stay was a memorable and enjoyable experience and we hope to welcome you again to our hotel.

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Reviewed January 6, 2012

As above waited for 45 minutes for our pre arranged adjoining rooms, Reception was confused why we were angry our rooms were not ready. Check in time 2pm ,Our rooms were not available till 4.15 pm ish. Not good for a hotel of this standard. Waited a further 20 minutes when "allowed" into one room for the key to the second adjoining room. Cleaners were still doing their job
Meal in resturant great but room service menu had more choices.Staff as usual were polite and helpful.
Being offered level 31 is not compensation .

Room Tip: Organise 1 month in advance as 2 weeks was obviously not enough
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  • Stayed: January 2012, traveled with family
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Thank gazzz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded January 15, 2012

Dear gazzz1,
Thank you for taking the time to write and share your recent experience at Grand Hyatt Melbourne. Please accept our sincere apologies for the disturbances you experienced during your stay. Rest assured these issues have been highlighted to our Housekeeping and Front Office Teams to work towards improvements in this area. It is our intention to ensure all our guests feel satisfied and it is unfortunate we have not been able to achieve this . We hope you will consider returning to our hotel so that may try and rectify your experience.

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Reviewed January 5, 2012

The Grand Hyatt Melbourne is up there as being a good 5 star hotel. However, there are some things that could be done to improve it even more. We had booked a standard King room with a rollaway bed for our daughter to sleep on. Upon check in we were assured that the room was set up as requested - it wasn't. After 15 minutes of being in the room I called again to have the bed brought up - it wasnt. Atleast 90 minutes later when we left the hotel to go out for dinner I physically went to the front desk and asked about the bed - only after our return two hours later it finally appeared.

In the scheme of things this is a trivial matter. However, this is a five star hotel, that commands five star prices! If this had happened to us after a long haul flight and arriving during the night I would not have been impressed.

  • Stayed: January 2012, traveled with family
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1  Thank Kroppers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded January 15, 2012

Dear Kroppers, thank you for taking the time to share your thoughts with us. Your comments are extremely valid and we shall ensure we share your feedback with our front desk and housekeeping department. We look forward to welcoming you back to our hotel in the near future.

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Reviewed January 5, 2012

Great location, good service and room condition. It really p**ses me off though that they charge extra for wi-fi. I can get free wi-fi in cafes, shops, tourist attractions, yet even though I am paying hundreds of dollars for a room at the Hyatt, they want to charge me extra for checking my emails.

I'll go to Radisson Blu next time, they provide it free.

  • Stayed: January 2012, traveled with friends
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1  Thank TheGoodsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded January 15, 2012

Dear TheGoodsons, Thank you for your feedback in regards to the charge of wi-fi. We appreciate your frustration; we really do. In our country it is still rather common to be charged for internet across the board; it is a matter that we as a Chain discuss on a regular basis and in line with our market set. We do have a wonderful loyalty program (Gold Passport) which allows you to enjoy such benefits due to numerous stays as a Platinum member. If you enjoy our hotel or Hyatt for that matter, this is a great way of ensuring you gain something back. It is a great program. Please do come back and enjoy our hotel in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range: $176 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 550
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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