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“great” 5 of 5 bubbles
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
Ranked #21 of 158 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“great”
5 of 5 bubbles Reviewed December 23, 2011

Stayed at the Grand Hyatt recently...very lucky to score a room in this hotel with a 'mystery' deal from an internet on-seller. The staff were very professional, polite and helpful and were not fishing for tips. The room was very clean and well appointed. It wasn't the biggest room, but was very well laid out. The king bed was extremely comfortable and was not split in the middle as some are. I really liked getting two different sized pillows...which is a great touch. The hotel is very central to the tram line, south bank and the main shopping area. The tram to St Kilda leaves from the front of the hotel. It is also just an enjoyable 20 minute walk to the MCG/tennis centre/AAMI. A tip for those travelling to Melbourne - if you are going to use the trams (which are excellent) save your coins as the machine on the tram is coin only. We didn't actually partake, but the seafood buffet for Sunday lunch at the Hyatt looked really fresh and good value.

Stayed December 2011, travelled with friends

  • Stayed December 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thumper151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, January 15, 2012
Dear thumper151, Thank you for your lovely kind comments in relation to our hotel. We are so pleased that you had an enjoyable stay and that we met your expectations. We hope to welcome you back to our hotel very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,824 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sydney, Australia
Level Contributor
120 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 20, 2011

The Grand Hyatt is centrally located, easy walking distance to plenty of shopping and restaurants. The rooms are nicely appointed with all features you would expect, except one. I am dissapointed that there is no good quality office chair in the room. While the small lounge and dining table effect would be great if I was travelling with my partner, it was not particularly good when I wanted to spend a few hours working on my laptop in the evening. It is quite possible housekeeping could supply a chair if you ring and ask, but that just gets annoying. The hotel knows I am travelling alone, and knows I am on a corporate rate - they should expect I want a good work environment.

Do not get me wrong - this is one minor criticism in what is otherwise a very good establishment.

  • Stayed December 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dvd_blah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, December 21, 2011
Dear dvd_blah, Thank you for taking to time to share a review of your recent stay with us. We are so pleased you enjoyed our location and our new guest room! We hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 19, 2011

We have just spent a night at the Grand Hyatt in Melbourne. We have previously chosen to stay at the Park Hyatt, but I chose the Grand this time because it was convenient to the shops (for a bit of last minute Christmas shopping) and to a birthday party we were attending. It was great. My husband said he preferred it to the Park Hyatt. The rooms have been refurbished since my last stay and congratulations to the designer - they are really well done. It was great to see something a bit different to your normal hotel room and the attention to detail was brilliant. There was a powerpoint right where I needed to plug in my computer and another one where I wanted to iron. Well done, we will be back.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank luxevalueseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, December 21, 2011
Dear luxevalusess, we are so pleased to read of your satisfaction with our hotel and our complete interior redesign. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed December 18, 2011

I had stayed at the Grand Hyatt once a couple of years ago and had remembered it as a really beautiful hotel, so was keen to try it again, this time with my partner and young son. So we booked a king room with a rollaway bed through a discount internet site. I absolutely LOVED that the Hyatt didn't charge extra for the rollaway bed - many places charge an extra $50 for adding a child to a booking - so it was a comparatively good deal. It was a nice sized room, so even with the rollaway it didn't feel too crowded. Lovely big windows - we had a corner room looking out over the streetscape which was really pleasant. The rooms have very modern decor, with a large marble bathroom and a great stock of toiletries. The service on check in and check out, and collecting our stored luggage was all super friendly and efficient. RU-CO bar was a great spot for a nightcap. The location is great with a short walk to the main downtown shopping precinct, or to catch the city circle tram that links many of the CBD attractions. Really liked the 11 am checkout. Would absolutely stay here again.

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kajambe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, December 21, 2011
Dear kajambe, Thank you for your lovely comments in relation to our hotel. We are so pleased that you had an enjoyable stay and that we met your expectations. Our bar, RU-CO was awarded Bar of The Year in 2011, so we are pleased you enjoyed the atmosphere.
We hope to welcome you back to our hotel very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed December 17, 2011

Stayed for one night after booking on wotif secret hotel. Speedy check in, was given a later checkout (after asking for one) and room was lovely even if we had a view of office buildings!! After a Xmas work party, came back tired & changed our heels for thongs, & went to bar in hotel. Couldn't believe after sitting down, we were told to leave due to our thongs, but after explaining why & also pointing out we were residents at the hotel we were allowed to stay & have a nightcap!! Beds so comfortable, although was noisy in morning as it sounded as though someone was in our bathroom having a shower but it was next door!! Check out again was speedy, & also had room service & got ice delieverd - all very prompt!! Would stay again!!

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nickiCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, December 21, 2011
Dear nickiCheshire, thank you for sharing your comments. RU-CO bar does have a strict dress code to all patrons, we apologies if this was advised to you in an incorrect manner; however there is signage as you enter the bar to enforce this. Please accept our sincere apologies for the noise you experienced during your stay from the shower next door; rest assured this have been highlighted to the relevant departments.
We look forward to warmly welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed December 15, 2011

I stayed one night at the Hyatt as I had a late dinner in Melbourne followed by an early flight to Sydney. I have to say that the Grand Hyatt is in a class of it's own. My room was on the 12th floor and had dual aspect windows, incredibly comfortable king sizes bed and really superior furnishings. check in and out was fast and friendly

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cmchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, December 21, 2011
Dear cmchi, thank you for sharing your comments. It was wonderful to read how much you enjoy our hotel. We look forward to warmly welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 12, 2011

Stayed at the Grand Hyatt Melbourne for Xmas/New years holiday. good hotel in a very centrally located position makes access to the shopping district and casino very easy to get to. Service was reasonably good at this hotel, but probably expected better from the Grand Hyatt. Exterior is a bit older looking but interior is modernised with large rooms. Room service and cleaning is a bit sloppy with our room cleaning standard probably below par. Breadcrumbs from my young daughter eating on the table wasnt cleaned properly. Room size reasonable large and comfortable. The high light of this hotel is probably its breakfast. It has a pretty decent breakfast buffet with quite a large mix and variety of breakfast food. Overall reasonable hotel but not what I would expect for the money I pay.

  • Stayed January 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, December 21, 2011
Dear RobertL, I am pleased to learn from your comments you enjoyed the hotel’s location, and the buffet breakfast in Collins Kitchen, however we are sorry to learn of your disappointment with the level in which your room was cleaned. It is certainly not indicative of the standards we strive to achieve for our guests. Your comments have been shared with our teams and we shall certainly towards enhancing our training based on this.
We do hope you will consider staying at our hotel again to allow our team the opportunity to rectify your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#20 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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