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“Not worth it!”

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Grand Hyatt Melbourne
Ranked #23 of 162 Hotels in Melbourne
Certificate of Excellence
Reviewed November 28, 2011

I stayed here as I thought it would be a treat, it really wasn't.

The room was poorly cleaned, small, stuffy and didn't have very much natural light. There was one person on the front desk at check-in and it was frustrating that it took 30 minutes to check-in to that horrible shoe box room. Room service breakfast was disappointing, the hot food was left in the hot box under the trolley (apparently your expected to just know it is there) and the toast was overlooked and had to be delivered later.

Perhaps I was just allocated one of their worst rooms ... not sure but I won't be giving them another chance as there is plenty on offer in Melbourne so why bother!

  • Stayed: November 2011, traveled on business
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Thank cbrfurnished
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 29, 2011

Dear cbrfurnished, thank you for sharing your valuable feedback. We are sorry to learn of the delay on your check-in experience and disappointment with our Room Service breakfast. It is certainly not indicative of the standards we strive to achieve for our guests. Your comments have been shared with our teams and we shall certainly towards enhancing our training based on this.

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4,233 - 4,239 of 4,373 reviews

Reviewed November 27, 2011

Stepping through the entrance to the foyer off the high end of Collins St sets the mood for the Grand Hyatt. It is clean, crisp and classy.

Staying in a fairly standard room, I have found in the past that the 5* rating is not always upheld, however the room was perfectly sized with a comfy king bed, modern fittings, corner sofa to lounge on watching the rain, and modest kitchenette with elegant mini bar arranagement.

Lovely large bathroom with an array of conveniences added to the wow factor - however the view was the biggest surprise, spanning from the MCG to the Eureka Tower, with the Yarra, Gardens, Arts Centre and Forum Theatre in between.

The room was well cleaned and serviced on request whilst we were out during the day.

The room service menu also extensive.

Overall, I would highly recommend this establishment and hope to return for our second wedding anniversary!

Room Tip: Request the view!
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  • Stayed: November 2011, traveled as a couple
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Thank CB247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 29, 2011

Dear CB247, we are delighted to note that your recent stay was a memorable and enjoyable experience. We hope that we can welcome you to our hotel again!

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Reviewed November 26, 2011

Everything about the Grand Hyatt is indeed grand however there a a couple areas where I believe it could improve. While overall there is style & a modernist feel which is excellent the meet & greet staff are let down by the Resturant staffs ambivalence. Perhaps it was simply those that we encountered but they were not welcoming. Certainly given the cost of the experience. The food 1st class. The wine costs a little excessive ($52 for a $20 white) not uncommon but the stingy serve - captain half glass when boought by the glass and the, almost having to intercept the staff for service. Yes I was polite however I didn't feel welcomed. The western down the road have service staff who make u feel welcomed. Melbourne has a million restutants at various price ranges do there is choice. Tragically for us we didn't make that correct choice for a celebration. The hotel excellent, reception & greeting staff great. Food excellent, wait staff need to be happy for you to be there.

  • Stayed: November 2011
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Thank freenojob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 29, 2011

We greatly appreciate your feedback on your recent stay. It is our intention to ensure that all our guests are satisfied with the service they receive throughout the hotel and it is most unfortunate that we have not been able to achieve this on this occasion. Your comments have been shared with our Food & Beverage team and we will certainly work towards enhancing our training based on your feedback.

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Reviewed November 25, 2011

We were pleasantly surprised when we stayed here recently, we normally go to Crown Towers but they were all booked out due to the golf, so booked a room at the Grand Hyatt and loved it. Great room, great service, recently refurbished. The bar is fantastic ,superb location to most things, short walk to the centre of the city .The beds and bedding are super !!! We ate out so cannot comment on food ,but all in all 10 out of 10, definately going back .

Room Tip: Higher floor for great city view.
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  • Stayed: November 2011, traveled as a couple
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Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 29, 2011

Dear Tracy, we are so pleased to learn you enjoyed your first stay at Grand Hyatt Melbourne! We have made significant changes to our hotel in the past few years and it is so reassuring to know we met your expectations. We very much look forward to warmly welcoming you back. May we suggest you do try our restaurant, Collins Kitchen, and bar, RU-CO on your next visit!

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Reviewed November 24, 2011

Not what you expect from a 5 star hotel. Bathroom was grotty and the quilt cover had a huge iron burn in it, sheets were stained. Aircon too loud to leave on over night therefore slept in a hot stuffy room. Walls are thin and could hear noise from other rooms. Location was great but will stay elsewhere next time.

  • Stayed: November 2011
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1  Thank Triplover1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 29, 2011

Dear Triplover1977, we are sorry to learn that your experience in our hotel has fallen below expectations. Cleanliness is of the utmost importance to us and certainly not an area that we would ever compromise on. We would like to assure you your feedback has been addressed and apologise for the shortfalls you experienced.

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Reviewed November 22, 2011

Great location in the Paris end of Collins St that is very corporate

  • Stayed: November 2011
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Thank Brad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

One of the best hotel I've ever stayed in - from the perfect service to the amazing food to great rooms, this is the hotel to stay in while in Melbourne. The pillows were amazing and the shower was out of this world.

  • Stayed: November 2011, traveled on business
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Thank IntrepidTraveller35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this reviewResponded November 29, 2011

Thank you for your wonderful comments on our hotel. We hope to create another memorable experience for you soon!

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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range: $189 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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