We stayed at this hotel for 2 weeks around April/May and I have to say this is one of the worst hotels i have ever stayed in. Whilst the rooms are clearly well maintained and looked after with very big beds and a large bath the same care is not taken with the rest of the hotel.
The state of the swimming pool and Jacuzzi was absoloutly disgusting. There was scum round the jacuzzi that just made you feel like you were stewing in everybody elses dirt and that you could not sit up against the sides. The Jacuzzi was closed several times for maintenance yet they never cleaned it once in the 2 weeks we were there. The pool was not cleaned either for the two weeks i was there. I swam pretty much daily after exercising in the gym and found that you would put your arm in the water and bring it out covered in someone elses hair. Not only that but there were hair bands and peoples ear plugs at the bottom of the pool along with plasters and more hair that was there the entire time.
Most pools have a shower on pool side and have notices informing people to shower before entering or leaving a pool. They should at least do this if they are not going to clean the pool as it would cut the amount fo dirt down a bit.
On a positive note we were really impressed with the honesty of the staff and the actions they took to resolve a certain matter where the maid broke my partners classes.The hotel left a message on our phone informing us they had broken them instead of letting us find them in that state ourselves and then gave my partner cash to get a new pair straight away.
- Official Description (provided by the hotel):
- Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more less
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- Also Known As:
- Grand Hyatt Melbourne Hotel Melbourne
- Melbourne Grand Hyatt
- Hyatt Melbourne
- Melbourne Hyatt