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“Too Noisy”

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Best Western Riverside Apartments
Ranked #132 of 161 Hotels in Melbourne
Reviewed June 16, 2013

We are a family with young children who have just recently stayed in a 2 bedroom apartment on a Friday and Saturday night.

Arrived to a rather rude and blunt greeting from the man at reception, so off to a not so good start after a long car trip. They really need to review customer service.

Our 2 bedroom apartment was a good size, but I must say it was rather run down. It wasn't all that clean either.

Location was good, a short walk to many attractions and city circle. However, being right beside a nightclub was a nightmare! On both nights we endured loud music which drove us bonkers. The crowd from the nightclub also gather outside in the lane way - which I gather must be a smoking area . When we checked out on Sunday morning at 8:45am, there still was a large crowd of party goers! So really not a good environment for children.

Would I stay here again? No.

  • Stayed: June 2013, traveled with family
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Thank kylieandbern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this reviewResponded June 21, 2013

Thank you for posting a review for Best Western Riverside Apartments. We are pleased you enjoyed the spaciousness of your 2 bedroom,1 bathroom apartment which is ideal for families Our staff prompty assisted both yourself and your husband on arrival and during your stay, I'm sorry you felt your greeting was less than welcoming. Our apologies for the outside noise in the evening. Surrounding business's noise is monitored by Melbourne council so we will mention your comments to them. I have spoken to housekkeping regarding your comments and as with all our apartments a further housekeeping inspection will proceed.
We hope to see you and your family again.

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238 - 244 of 326 reviews

Reviewed June 11, 2013

Can't watch tv bad reception.
Not enough hot water only lasts 6 minutes.
Lift stinks of cigar smoke.
Call's from other guests saying help let me in @ 3:20 am.
Tell reception and all we get told is sorry with excuse after excuse.
The cleaners need to be re-educated to clean benches.
The best thing was location with everything close at hand.

Room Tip: Ear plugs, vacuum cleaner, air purifier, tv cable / antenna, boil kettle for more hot water,
See more room tips
  • Stayed: June 2013, traveled as a couple
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1  Thank smatty1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this reviewResponded June 14, 2013

Thank you for your reviewing your recent stay at our annex apartments, The Highlander.
I'm sorry you had a stay interupted by other guests. Our reception is open 24 hours so if there is a problem in the future please contact us immediately so we can deal with any issue straight away.

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Reviewed June 4, 2013

I stayed in a 1 bedroom apartment at the The Riverside Apartments for 4 nights. The apartment was spacious and clean and good value for money. The reception staff were friendly and helpful. The apartments are in an excellent position.

  • Stayed: June 2013, traveled with friends
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1  Thank miss s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this reviewResponded June 6, 2013

Thank you for staying with Best Western Riverside Apartments and also for taking the time to comment on your stay. It's always good to hear guests have enjoyed their stay with us and we hope to see you again soon.

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Reviewed May 8, 2013

I recently stayed at the Riverside Apartments with a couple of friends. The reception staff were very friendly and efficient on check in. Our room had a very spacious main living area however the second bedroom was quite small and there was very little room around the two very closely placed single beds. In saying this the wardrobe in this room was huge! The facilities were clean although attention could be paid to cleaning under the non slip mat in the bath as there was dirt trapped underneath it. Furnishings were a bit on the shabby side and management probably need to look into replacing the lounge chairs and curtaining at some point in the near future. The clock in the kitchen ticked very loudly and was set to the wrong time. The alarm in the main bedroom also went off at 6am, it must have been set by a previous guest.

Apart from the few cosmetic things which needed doing the apartments are very centrally located, were comfortable and the room was very quiet (apart from the ticking clock). The room number was 1513 if management would like to check on the few small issues mentioned.

I would stay here again if visiting Melbourne CBD. Thanks for a pleasant overnight stay.

  • Stayed: May 2013, traveled with friends
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1  Thank Blackwater165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this reviewResponded May 9, 2013

Thank you for taking the time to review Best Western Riverside Apartments. We are glad to hear you enjoyed your stay and appreciate you pointing out a couple of areas that can benefit from our attention. We look forward to welcoming you back.

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Reviewed May 3, 2013 via mobile

The apartment was spacious and contained all the things needed however I just felt it was a bit tired and not so clean. The floorboards in the kitchen had lifted and there were stains on the bathroom vanity overall was a pleasant enough place to stay and a good location

  • Stayed: April 2013
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Thank Hmmarx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this reviewResponded May 4, 2013

Thank you for taking the time to review Best Western Riverside Apartments.
I'm glad you enjoyed your stay and found the apartments spacious and well located in the heart of the city. We have an on going renovation progran for our apartments which includes a complete refurbish of our kitchens and bathrooms. While all of the apartments are 4 star rated some are scheduled for an up coming makeover. We hope to see you again soon.

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Reviewed April 14, 2013

We stayed for four nights and had a large apartment with access to all the transport Melbourne had to offer. We were able to see metro trains, trams, and buses passing almost continuously fifteen stories below. Luckily our grandchildren were with us when we spotted helicopters landing on a landing strip on the Yarra (high rollers for the Crown casino just opposite us?). We had a king size bed and weren't aware of the traffic passing through the night as we slept. The staff were excellent and helped us with cheerful alacrity. Minor criticisms of the apartment were that although we were supplied with clean bathtowels, flannels etc on several occasions the old ones weren't taken away and our tea towel was never changed; lighting in the apartment was rather dim. Each night, chimneys outside the Crown Complex shot out huge flames presumably for entertainment. At A$255 a day pretty expensive accommodation but we were quite happy there and would go again.

Room Tip: Ask for a room opposite the Yarra.
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  • Stayed: April 2013, traveled as a couple
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Thank w0lves70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this reviewResponded April 23, 2013

Thank you fpr posting your views on your recent stay at Best Western Riverside Apartments.
Glad to hear you enjoyed your stay and looking forward to welcoming you back.

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Reviewed April 10, 2013

We stayed here on a Saturday night and couldn't hear anything which was a relief as there is a nightclub entrance right outside the entrance to the apartments. This place certainly isn't 5 star but it was cheap, clean and the staff were excellent. We arrived early and they let us into the room to get ready for a wedding. The apartment was huge and in pretty good condition.
I would happily stay here again.
The car park underneath was pretty tight for a big car but we managed.

  • Stayed: March 2013, traveled as a couple
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1  Thank RiB_1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this reviewResponded April 11, 2013

Glad to hear all went well on the day and that your stay was a comfortable one Hopefully we will see you sooner than later.

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Additional Information about Best Western Riverside Apartments

Address: 474 Flinders St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#107 Luxury Hotel in Melbourne
Price Range: $86 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Riverside Apartments 4*
Number of rooms: 49
Official Description (provided by the hotel):
Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more   less 
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Also Known As:
Best Western Riverside Apartments Hotel Melbourne
Best Western Melbourne
Best Western Hotel Melbourne

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