I booked the riverside apartments through Hotwire, so we didn't even know where we were staying until the morning of check in. I booked the hotel based on the four star rating and amenities. What a mistake. I am a pretty reasonable person and don't ask for much in a hotel, except for the staff to be friendly and the room to be clean. Unfortunately I did not see either.
The room was very shabby with rips in the sofa cushion covers. The carpets had stains and there was even a black foot print on one of the pillows. The windows were filthy, which is understandable when you're on the 15th floor.However, I didn't expect the windows out to the balcony to be covered in grime and bird poo. The room needed a good clean and gave you icky feeling. When I spoke to the staff about the state of the room, they simply shrugged and said they would pass it onto management. They were very disinterested and rude. I thought parking was included in the room rate and when I enquired about this, the staff member scoffed and laughed. She explained it was $25 per night and good luck finding something cheaper in the city. Although the hotel was in a good location, I would not stay here again. There are lots of other options in Melbourne and I would advise using them!
- Official Description (provided by the hotel):
- Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more less
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- Also Known As:
- Best Western Riverside Apartments Hotel Melbourne
- Best Western Melbourne
- Best Western Hotel Melbourne