We stayed four nights at the Grand Mercure, we stayed at a very discounted price as we had to attend a 90 minute presentation on the vacation club .So for us this was great value our room was sensational a one bedroom apartment with kitchen ,lounge room and courtyard .The hotel is in perfect position close to everything Melbourne has to offer . But there was two things that put a sour taste in our month ,on our first night we were sitting in our private courtyard reading and having a glass of wine the bulb blew on the outside light we reported it to reception and filled in a maintenance card but the light was never fixed during our stay .My wife found the pillows very soft she asked at reception on our second day if we could have some firmer pillows the gentelman at reception said he would see what he could do .When we got back from our days activities no pillows had been delivered to our room .Before we went out for dinner we asked again at reception it was 730 pm the young lady told my wife she was really busy doing some paperwork or something and could nt promise her any pillows ok not really the service we usually get at accor hotels .Got back from dinner inquired about pillows where then told by someone else that all the pillows are the same sorry .So if your are staying here and like a firm pillow bring one from home .If you are paying good money to be in the vacation club it's not really the service you would expect .In closing the apartments are fantastic some staff were exceptional the young lady who checked us out was lovely but perhaps the staff who work nights could do with some more training .I voiced my comments on a comment card but am yet to here anything .
- Official Description (provided by the hotel):
- The Sebel Melbourne Flinders Lane was completely refurbished in September 2011, when it celebrated its 90th anniversary. The refurbishment design philosophy drew inspiration from the early "fashion house" days with a view of creating an expression of sophisticated elegance, through an individual design concept that would remain unique to The Sebel Melbourne Flinders Lane. The result has turned this "all suite" apartment building into a market leading boutique hotel. Presented is a contemporary range of sophisticated one bedroom suites that infuse modern design philosophies with the architectural and historical heritage of the building. Archival Melbourne scenes are displayed in the black and white artwork that adorn the corridors, evolving into a celebration of Melbourne's modern icons throughout the suites. With the retention of the original detailed cornice and architraves, blended with contemporary designer furniture and fittings and modern state of the art appliances, the change is exceptional. The sophisticated colour palette is the key design element, from charcoal European bathroom tiles, contrasted by the white, chrome and glass designer fixtures to the use of dark veneers, stainless steel, leather and stone throughout the design.New Guest Features include The Courtyard which is a European inspired inner city escape that provides guests with an intimate courtyard garden to share a drink with friends or to simply relax and escape the hustle and bustle of the city. While the days of fashion are well in the past at 321 Flinders Lane, those looking for a fashion experience will not be disappointed with The Sebel Melbourne's Flinders Lane location. Ideally located between Elizabeth and Queen Street, it is in close proximity to Melbourne's shopping, and entertainment district with the added benefit of having Melbourne's famous cafe culture and the iconic Flinders Street Station right around the corner. ... more less
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- Also Known As:
- Grand Mercure Flinders Lane Apartments Hotel Melbourne
- Mercure Hotel Melbourne
- Accor Hotel Melbourne