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All reviews rooftop pool great location lonsdale street small balcony buffet breakfast room service central location would stay again chinatown mcg
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100 - 105 of 2,832 reviews
Reviewed August 6, 2019

The location was central, easy walk to shops etc. The hotel had a very comfortable bed, room was large enough and clean. Very quiet which is good. The heated pool was not very warm. Food was good. Friendly staff willing to help in all areas. Would stay again.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
1  Thank IngridProctor777
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hgcmelbourne, Hotel Operations Manager at Hotel Grand Chancellor Melbourne, responded to this reviewResponded August 11, 2019

Dear IngridProctor777
Thank you for your excellent review! We are so happy that you found our hotel to be comfortable, clean and well located in the heart of the Melbourne CBD. Our rooftop swimming pool certainly is a popular highlight with our guests! Whilst it is heated all year round, being an outdoor pool on a city rooftop means that it is also still affected by the weather on particularly cold winter days - we hope you found it invigorating! We look forward to welcoming you back soon to the Hotel Grand Chancellor Melbourne. Kindest regards, Tara Strickland, Hotel Operations Manager

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Reviewed August 5, 2019

The Hotel Grand Chancellor was amazing from the moment we walked in. We were met by concierge and the young woman at the desk (I wish I got her name) was accommodating straight away. The parking was full but they got a spot for us only 200 metres from the hotel. She secured my camera and laptop plus all of my gear. We were one street away from China Town and Bourke Street plus the QV building. Amazing! The bed was a king and felt huge. So comfortable. The bathroom was really cool, great rain shower plus great lighting for make up and hair. The buffet breakfast is so good, high turnover and always topped up. Great service, great staff. I would suggest going for rooms like 605, 705 etc as it faces the street and has a great view. The roof top pool is impressive, it reminded me of my stay in Beverly Hills, USA. Its a beautiful spot. The gym is great and you are central to everything! Go there, its great!

Room tip: Ask which rooms face the street, there are building either side
Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank 722MelissaB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hgcmelbourne, Hotel Operations Manager at Hotel Grand Chancellor Melbourne, responded to this reviewResponded August 11, 2019

Dear 722MelissaB
Thank you so much for your 5 star review! We are absolutely thrilled that you enjoyed your recent stay with us and so grateful for your amazing feedback and recommendation. We hope to welcome you back again soon to the Hotel Grand Chancellor Melbourne! Kindest regards, Tara Strickland, Hotel Operations Manager

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Reviewed July 31, 2019

Paying decent money for a room with a balcony for it to be almost on grand level with a dirty back alleyway right at the window (felt unsafe) . No on site parking have to pay a VIP parking business that has no idea what there doing mixed up everyones keys then wouldn't let us have our car back without arguing for it (which also cost another $28) . Lifts didn't work and had to Carrie everything down the stairs . Won't be staying here again .

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Juz029
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hgcmelbourne, Hotel Operations Manager at Hotel Grand Chancellor Melbourne, responded to this reviewResponded August 11, 2019

Dear Juz029
Thank you for taking the time to provide your review. We are so sorry to hear of your disappointment with your recent stay. Please rest assured that our team are available 24 hours a day, and we certainly would have been happy to work together to find an alternative solution so as to meet your preferences. Though parking in Melbourne city can sometimes be a challenge, we find that VIP Parking, located adjacent to the hotel is a very accessible and very reasonably priced car park and a great option for guests travelling via car. We're sorry to learn of your experience with the team there and we will pass on your feedback to VIP management. We apologise for any inconvenience caused by one of our lifts during your stay due to routine maintenance. In these circumstances we do still have a fully working lift and our maintenance team ensure any necessary work is performed as quickly, safely and efficiently as possible. We do truly hope we may have the opportunity in the future to welcome you again to the Hotel Grand Chancellor Melbourne. Kindest regards, Tara Strickland, Hotel Operations Manager

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Reviewed July 28, 2019

Overall very good, central location our needs / and probably most of everyone else's coming to Melbourne. Very nice, courteous / happy staff all the way through from cleaners through to reception & bar.
Would stay again!

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank francoransley
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hgcmelbourne, Hotel Operations Manager at Hotel Grand Chancellor Melbourne, responded to this reviewResponded August 11, 2019

Dear francoransley
Thank you so kindly for your 5 star review! We are delighted that you enjoyed your recent stay with us and we look forward to welcoming you back again soon to the Hotel Grand Chancellor Melbourne! Kindest regards, Tara Strickland, Hotel Operations Manager

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Reviewed July 27, 2019

Great hotel, vibrant inner city location. Easy fuss free checkin. The bed was supercomfy. Delicious Food. I loved the free upgrade and welcome card with choccies as a returning guest. Nice touch . Thanks Grand Chancellor. I will be back x

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Cate J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hgcmelbourne, Hotel Operations Manager at Hotel Grand Chancellor Melbourne, responded to this reviewResponded August 11, 2019

Dear cate041066
Thank you so much for your magical review! We are delighted to have you stay with us and thank you for your wonderful feedback about our super comfy beds and delicious food! We are so glad you enjoyed the chocolates (they're our favourites too!) and we look forward to welcoming you back again soon to the Hotel Grand Chancellor Melbourne. Kindest regards, Tara Strickland, Hotel Operations Manager

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